How to Fix Issues on Ilumi Smart Lights

Introduction

In This Guide
You'll Learn How To:
  • How to troubleshoot any issues you might be experiencing with your ilumi smart lights.
Before We Begin:
  • Be prepared to test your smart lights when prompted to see if the issue you're experiencing has been resolved.

1 OS Choice

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.Android Home Screen
iOS Smartphone
Apple is the only company that makes iOS smartphones.iOS Home Screen

? What type of mobile device do you have?

  1. Android
  2. iOS

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In This Guide
You'll Learn How To:
  • How to troubleshoot any issues you might be experiencing with your ilumi smart lights.
Before We Begin:
  • Be prepared to test your smart lights when prompted to see if the issue you're experiencing has been resolved.

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.Android Home Screen
iOS Smartphone
Apple is the only company that makes iOS smartphones.iOS Home Screen
  1. Swipe down from the top of the screen.
    Swipe down
  2. Tap the Bluetooth icon to enable it.
    Bluetooth Enabled
    Bluetooth Enabled
    Bluetooth Disabled
    Bluetooth Disabled
  1. Tap Recent Apps at the bottom of the screen.
    Home screen with the Recent Apps button highlighted.

    The Recent Apps button may be located on either the bottom left or bottom right as either an onscreen button or a physical button. If you're unsure which button it is, please refer to the user manual of your android device.

  2. Either tap the X or swipe to the side to close an app.
    Recent Apps screen with arrows indicating to swipe to the right on an app to close it.
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.
To better assist you, please answer this question.
  1. Turn off the main power, or unplug the lamp that your smart bulb is plugged into.
    Light switch turned off
  2. Wait 10 seconds.
    Wait 10 Seconds
  3. Turn the power back on, or plug the lamp back in.
    Light switch on.
  4. Wait one minute for the smart bulb to reconnect to the network.
    Wait 60 Seconds

To reset your ilumi smart bulb, do the following:

  1. Slowly turn the main power to the smart bulb off and on five times in a row. Leave the switch in the off position for about one second, then turn it back on. As soon as light comes on, turn it off immediately again, then repeat.
    Light switch on.
  2. If the smart bulb was reset, it will cycle through a series of colors: red, green, blue, then white.

    If the reset is unsuccessful, you may need to try again.

  1. Launch the ilumi app on your mobile device.
    ilumi app.
  2. You will be prompted that a reset ilumi smart light was found. Tap Restore to reconnect to it.
    Restore option highlighted in ilumi app for reset smart bulb.
  1. Unplug the smart strip from the power outlet.
    Unplugging from outlet.
  2. Wait 10 seconds.
    Wait 10 Seconds
  3. Plug the smart strip back into the power outlet.
    Plug into outlet.
  4. Wait one minute for the smart strip to reconnect.
    Wait 60 Seconds

To reset your ilumi smart strip, do the following:

  1. Unplug the smart strip from the power outlet and plug it back in four times in a row. Leave it unplugged for about one second, then plug it back in. As soon as light comes on, unplug it immediately again, then repeat.
    Unplugging from outlet.
  2. The strip should illuminate with a green color and then a combination of white and green.
  3. Once it comes to white/green, unplug and plug the strip back in one more time.
  4. If the smart strip was reset, it will cycle through a series of colors: red, green, blue, then white.

    If the reset is unsuccessful, you may need to try again.

  1. Launch the ilumi app on your mobile device.
    ilumi app.
  2. You will be prompted that a reset ilumi smart light was found. Tap Restore to reconnect to it.
    Restore option highlighted in ilumi app for reset smart bulb.
  1. Open Settings.
    iOS Settings.
  2. Select Bluetooth.
    iOS Bluetooth
  3. Ensure that the Bluetooth toggle is in the On position.
    Bluetooth toggle switch highlighted in iOS settings.

The way to show all running apps on an iOS device varies with the model you have:

  • Older iOS devices, up to the iPhone X, still come equipped with a circular home button beneath the screen.
  • Newer iOS devices, beginning with the iPhone X, no longer come equipped with the circular home button beneath the screen.

On iOS Devices with a Home Button

  1. Double-press the Home button quickly.
    Home button highlighted on iOS device.

On iOS Devices Without a Home Button

  1. Swipe up from the bottom of the screen and pause slightly in the middle of the screen.
    Arrow showing slide direction on iOS screen.
  1. You will now see a list of apps that are currently open. Swipe up on any of the apps to close them.
    Recent programs screen with arrows indicating to swipe up on an app

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.
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