How to Fix Issues on D-Link DAP-1520 WiFi Repeater

Introduction

In This Guide
You'll Learn How To:
  • Resolve basic problems you may encounter with your D-Link range extender.
Before We Begin:
  • Be near your range extender.
  • Be prepared to test both your connection to your home's Wi-Fi network and your range extender's network.

1 Check Devices Off Range Extender

Before checking your range extender at all, it's best to make sure the rest of your home network is functioning properly.

Test your connection using a computer, smartphone, or tablet that is not connected to the range extender. Preferably, it's best to test using a device that is directly connected to your router via Ethernet cable. If this is not possible, use a device that's connected wirelessly to your home's Wi-Fi network.

A home computer that is hard-wired to your router via Ethernet is ideal for this test. Otherwise, make sure the wireless device you're testing with isn't connected to the range extender's Wi-Fi network (this usually contains "_EXT" in the network name).

? Are you having problems with your regular home network?

  1. My home network is also having problems
  2. I'm only having problems with devices connected to my range extender

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In This Guide
You'll Learn How To:
  • Resolve basic problems you may encounter with your D-Link range extender.
Before We Begin:
  • Be near your range extender.
  • Be prepared to test both your connection to your home's Wi-Fi network and your range extender's network.

Before checking your range extender at all, it's best to make sure the rest of your home network is functioning properly.

Test your connection using a computer, smartphone, or tablet that is not connected to the range extender. Preferably, it's best to test using a device that is directly connected to your router via Ethernet cable. If this is not possible, use a device that's connected wirelessly to your home's Wi-Fi network.

A home computer that is hard-wired to your router via Ethernet is ideal for this test. Otherwise, make sure the wireless device you're testing with isn't connected to the range extender's Wi-Fi network (this usually contains "_EXT" in the network name).

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Depending on the problem you're having, different steps may need to be taken to help solve them.

Can't Browse
Can't BrowseYou can connect your device(s) to your range extender, but you're unable to bring up a web page, email, or other services on the Internet.
Slow Connection
Slow ConnectionYou're able to connect your device(s) to your Range Extender, and you're able to bring up web pages, email, and other services, but the connection seems slow.
No Connection
No ConnectionYou're unable to find your Range Extender's Wi-Fi network to connect your device(s) to.
Poor Connection Between Range Extender and Router
Poor ConnectionThe connection between your Range Extender and your wireless router has weak or poor signal, making the connection slow.
Won't Turn On
Won't Turn OnThe Range Extender won't turn on at all.

Wireless signal interference can cause performance issues such as slow or intermittent connections and even complete disconnects. This type of interference can be caused by the presence of:

  • Electromagnetic fields created by other electronic devices such as: Wi-Fi or Bluetooth capable devices, cordless phones, baby monitors, remote controlled toys, microwave ovens, seasonal lighting, or even garage door openers.
  • Structural materials in walls, floors, furnishings or other large objects. The potential for structural materials in your home to absorb wireless signal and cause signal loss or undesirable behavior is as follows:

    Interference Potential Type of Material
    Low Synthetic material, wood, glass
    Medium Brick, marble, water
    High Concrete, plaster
    Very High Metal

To Reduce Wireless Signal Interference Caused by Other Electronic Devices:

  1. Temporarily turn off or power down any of the devices listed above, and test your connection.
  2. If the issue persists, try physically moving the device having connection problems away from any device(s) that could cause interference, and re-test.

To Reduce Wireless Signal Interference Caused by Other Objects or Structures:

  1. Relocate the device having connection problems away from any obstacles, and test the connection.
  2. If your range extender or the device having connection problems is set up inside of a cabinet, closet, or other type of enclosure, consider relocating them.

Range extenders are designed to be relocated easily. For this reason, finding and testing alternative locations in your home that may provide better and more reliable signal coverage and be less prone to wireless interference may be the best option.

The purpose of a Wi-Fi range extender is to expand the Wi-Fi coverage in your home, by capturing the signal from your wireless router and expanding it further. To accomplish this, you need to place the range extender within the existing coverage area of your wireless router. However, to maintain an excellent wireless signal for your Wi-Fi devices, the range extender needs to be positioned within optimal distance from the wireless router. Here's how to accomplish this:

  1. Plug your range extender into an available power outlet in the area you'd like to expand your home's Wi-Fi coverage to.
  2. Check the indicator light on the front of the range extender:
    Status light highlighted on front of D-Link range extender.
    • Green solid light indicates an excellent wireless signal,
    • Amber solid light indicates a weak wireless signal.
  3. If the Wi-Fi indicator light shows a weak signal, plug the range extender into a power outlet that's a bit closer to your wireless router.
    Range extender optimal position.
  4. Repeat this process until the range extender indicates an excellent signal.
  1. Unplug your range extender from the power outlet.
    Range extender being unplugged from power outlet.
  2. Wait ten seconds.
    Wait 10 Seconds
  3. Plug your range extender back into the power outlet.
    Range extender being plugged into power outlet.
  4. Make sure the indicator light turns on.
    Status light highlighted on front of D-Link range extender.
  5. Wait one minute for the range extender to start back up fully.
    Wait 60 Seconds

The next step in the troubleshooting process is to fully factory reset your Range Extender, and set it back up to ensure correct and proper configuration.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

  1. Make sure your range extender is not on a switched outlet, or that the switch is turned on.
    Light Switch On
  2. Test the outlet that's being used with another electrical device, such as a lamp. Make sure the same outlet works.
    Lamp
  3. Make sure your range extender's indicator light turns on.
    Status light highlighted on front of D-Link range extender.
  1. Make sure your range extender is not on a switched outlet, or that the switch is turned on.
    Light Switch On
  2. Test the outlet that's being used with another electrical device, such as a lamp. Make sure the same outlet works.
    Lamp
  3. Make sure your range extender's indicator light turns on.
    Status light highlighted on front of D-Link range extender.

Test your Internet connection using a device that's connected to your Range Extender's Wi-Fi network. Try bringing up a webpage, checking your email, or streaming music or video.

The next step in the troubleshooting process is to fully factory reset your Range Extender, and set it back up to ensure correct and proper configuration.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

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