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How to Fix Issues on an ecobee Switch+

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

In This Guide
You'll Learn How To:
  • Troubleshoot basic problems with your Ecobee Switch+.
Before We Begin:
  • Be near your Ecobee Switch+.
Ecobee

1 Reboot

  1. Push and hold the main button on your Ecobee Switch+.
    Ecobee Switch+ with main button highlighted.
  2. Continue to hold the main switch for five seconds.
    Wait 5 Seconds
  3. Wait for the voice prompt to say "Restart Device".
  4. Press the main button one time.
  5. Your Ecobee Switch+ will restart, and should be ready to use again in a few minutes.

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In This Guide
You'll Learn How To:
  • Troubleshoot basic problems with your Ecobee Switch+.
Before We Begin:
  • Be near your Ecobee Switch+.
Ecobee
  1. Push and hold the main button on your Ecobee Switch+.
    Ecobee Switch+ with main button highlighted.
  2. Continue to hold the main switch for five seconds.
    Wait 5 Seconds
  3. Wait for the voice prompt to say "Restart Device".
  4. Press the main button one time.
  5. Your Ecobee Switch+ will restart, and should be ready to use again in a few minutes.
  1. Push and hold both the Mute button, and the the Main button for seven seconds.

    Seven second timer.
    Ecobee Switch+ with mute and main button highlighted.
  2. The light will flash green briefly.
  3. Wait one minute while your Switch+ reboots and comes back online.
    Wait 60 Seconds
The next step is to factory reset your Ecobee Switch+, then set the device up from the beginning again.
  1. Press and hold the main button on your Ecobee Switch+ for 5 seconds.
    Wait 5 Seconds
    Echobee Switch+ with main button highlighted.
  2. Wait for the voice prompt to say "Reset to factory settings".
  3. Press the main button again.
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