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How to Fix Home or Source Buttons Samsung Smart TV

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

Occasionally over the life of your remotes and televisions, they stop communicating with each other.

This guide will help you diagnose whether your battery in the remote is dead or there's a more serious issue that needs a repair.

Samsung remote

1 Discharge Remote

  1. Open the back panel of your remote.
  2. Remove the batteries.
  3. Press any button on the remote for about 20 seconds.
  4. Release the button and replace the old batteries with new ones.
    Batteries being replaced in the remote.

? After discharging the remote, is it working correctly?

  1. Yes
  2. No

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Occasionally over the life of your remotes and televisions, they stop communicating with each other.

This guide will help you diagnose whether your battery in the remote is dead or there's a more serious issue that needs a repair.

Samsung remote

  1. Open the back panel of your remote.
  2. Remove the batteries.
  3. Press any button on the remote for about 20 seconds.
  4. Release the button and replace the old batteries with new ones.
    Batteries being replaced in the remote.

You can use any device with a digital camera and a live display, such as a handheld camera, computer webcam, smartphone or tablet camera, to test the infrared emitter in your remote.

  1. Point your remote towards the camera lens. If you use a smartphone, you can use the selfie (front facing) camera.
    Remote pointed at smartphone camera.
  2. Press any button on the remote and look at the live display of the camera.
  3. You should see a flashing purple light as you press and hold the button.
    Remote IR LED flashing in camera view.