How to Fix GPS Not Working on Fitbit Charge 2

Introduction

Since the Fitbit Charge 2 does not have a built-in GPS, your Fitbit Charge 2 works with the sensors in your nearby mobile device to track GPS data (known as "connected" GPS). If your Fitbit device begins experiencing issues with GPS functionality, this guide will take you through troubleshooting steps to help you get things working properly again.
Fitbit Charge 2 laying next to a mobile device.

Your mobile device needs to be within 20 feet of your Fitbit Charge 2 in order for the devices to properly communicate with one another.

? Is your mobile device running Android or iOS?

  1. Android
  2. iOS

We're here to help!

Connect to a Tech Pro

Call or chat with a Tech Pro 24/7.

Since the Fitbit Charge 2 does not have a built-in GPS, your Fitbit Charge 2 works with the sensors in your nearby mobile device to track GPS data (known as "connected" GPS). If your Fitbit device begins experiencing issues with GPS functionality, this guide will take you through troubleshooting steps to help you get things working properly again.
Fitbit Charge 2 laying next to a mobile device.

Your mobile device needs to be within 20 feet of your Fitbit Charge 2 in order for the devices to properly communicate with one another.

The following depicts errors you may experience with your Fitbit Charge 2's GPS functionality.
  • Phone not found (dashed line): If the phone icon has an animated dashed line next to it, your phone can't find a GPS signal. A weak GPS signal can be caused by environmental factors such as tall buildings, dense forest, steep hills, or even thick cloud cover. All of these factors can interrupt the connection between your tracker and GPS satellites.
    GPS Error Message Dashed Lines. Screenshot
  • Phone not found (crossed out): If the phone icon has a line through it, Bluetooth is likely turned off (meaning your tracker is no longer connected to your phone).
    GPS Error Message Crossed Out. Screenshot
  • Check Fitbit app: This message means you may need to grant location permissions on your phone.
    GPS Error Message Check Fitbit app. Screenshot

When it comes to GPS functionality, sometimes nothing is wrong with your Fitbit or your mobile device. A weak GPS signal can be caused by environmental factors such as tall buildings, dense forest, steep hills, or even thick cloud cover. All of these factors can disrupt or completely interrupt the connection between your device and GPS satellites.

  • Try moving outside or to a location where you can obtain a better signal. If this restores GPS functionality, the issue was with GPS signal and not your devices.
  1. Plug the charging cable into the USB port on your computer or any USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
    Charging cable being held in person's fingers
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable.
    picture of the charger connected to the watch
  4. You will know the connection is secure when the tracker vibrates and you see a battery icon on the display. Your Charge 2 will begin charging.
  5. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  6. Unplug your tracker from the charging cable.

On Your Android Device

  1. Turn off your phone. Push and hold the power button, then select Power off from the menu.
    Power off dialog with Power off highlighted.
  2. Wait 30 seconds.
  3. Turn your phone back on by pressing and holding the Power button for a few seconds, until the screen lights up.

On Your iOS Device

Powering off an iPhone.

  1. Hold down the lock/power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock/power button until you see the Apple logo.
  1. Swipe down from the top of the screen.
    Swipe down
  2. Tap the Bluetooth icon to enable it.
    Bluetooth Enabled
    Bluetooth Enabled
    Bluetooth Disabled
    Bluetooth Disabled
  1. Open the Fitbit app.
    Fitbit app

  2. Tap the Menu button in the top left of the screen.
    Menu symbol pointed out in mobile app.

  3. Tap Devices.
    Devices option highlighted in menu.

  4. Tap and hold [Fitbit Name] that you want to delete.
    List of Fitbit devices.

  5. Tap Unpair again in the dialogue box.

When this Fitbit is added to another account, the tracker will automatically apply the new account settings.

  1. Your tablet or phone will now try to find your tracker.
  2. Wait for it to connect.
  3. Type the code on your Fitbit into your phone or tablet.
    Fitbit app with prompt for code displayed on Fitbit tracker's display. Screenshot.
  4. Your Fitbit is now connected!
  1. On your Android device, tap on the Apps icon on the main screen.
    Android home screen with apps button highlighted.

  2. Look for the Fitbit icon.
    Fitbit app icon.

  3. Tap and hold the apps icon until you see the Uninstall option show up at the top side of the screen.
    Android home screen with app Uninstall area highlighted.

  4. Drag the icon over the Uninstall option until the icon turns red and release it.
    Android home screen showing an app being moved over the uninstall area.

  5. You will be asked whether you want to uninstall the app. Tap on OK to confirm.
    Android app uninstall confirmation prompt with OK highlighted.
  1. Open Play Store.
    Play Store.
  2. Tap on the search bar and search for Fitbit.
    Google play search bar. Screenshot.
  3. Tap on Fitbit.
    Google Play store with Fitbit in search results. Screenshot.
  4. Tap Install to start downloading the app.
    Landing page for Fitbit app with Install button highlighted. Screenshot.
  5. Once installed, tap Open to proceed to the setup.
    Installed Fitbit app with Open button highlighted. Screenshot.
  1. Launch Fitbit.
    Fitbit app icon
  2. Tap Login.
    Fitbit screen with Log In highlighted. Screenshot
  3. Enter your Email and Password, then tap Log in.
    Fitbit sign in screen. Screenshot
  4. Tap on the Account icon in upper right corner.
    Fitbit account icon
  5. Scroll through the list and tap the Fitbit device you're using.
    Fitbit tracker selection. Screenshot
  6. Tap on Set Up Your Fitbit.
    Fitbit app screenshot with Set up your fitbit device is highlighted
  1. Tap Settings.
    Android Settings Icon
  2. Select Apps or Applications.
    Settings Menu with Apps highlighted. Screenshot
  3. Select Fitbit.
    Apps menu with Fitbit highlighted. Screenshot
  4. Make sure Location is set to On.
    App permissions with Location highlighted. Screenshot
  5. Let's go back to Settings.
    Settings Icon
  6. Tap on Location.
    Settings menu with Location highlighted. Screenshot
  7. Make sure Location is set to On.
    Location menu with On highlighted. Screenshot
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.
  1. On your Android device, tap on the Apps icon on the main screen.
    Android home screen with apps button highlighted.

  2. Look for the Fitbit icon.
    Fitbit app icon.

  3. Tap and hold the apps icon until you see the Uninstall option show up at the top side of the screen.
    Android home screen with app Uninstall area highlighted.

  4. Drag the icon over the Uninstall option until the icon turns red and release it.
    Android home screen showing an app being moved over the uninstall area.

  5. You will be asked whether you want to uninstall the app. Tap on OK to confirm.
    Android app uninstall confirmation prompt with OK highlighted.
  1. Open Play Store.
    Play Store.
  2. Tap on the search bar and search for Fitbit.
    Google play search bar. Screenshot.
  3. Tap on Fitbit.
    Google Play store with Fitbit in search results. Screenshot.
  4. Tap Install to start downloading the app.
    Landing page for Fitbit app with Install button highlighted. Screenshot.
  5. Once installed, tap Open to proceed to the setup.
    Installed Fitbit app with Open button highlighted. Screenshot.
  1. Launch Fitbit.
    Fitbit app icon
  2. Tap Login.
    Fitbit screen with Log In highlighted. Screenshot
  3. Enter your Email and Password, then tap Log in.
    Fitbit sign in screen. Screenshot
  4. Tap on the Account icon in upper right corner.
    Fitbit account icon
  5. Scroll through the list and tap the Fitbit device you're using.
    Fitbit tracker selection. Screenshot
  6. Tap on Set Up Your Fitbit.
    Fitbit app screenshot with Set up your fitbit device is highlighted
The following depicts errors you may experience with your Fitbit Charge 2's GPS functionality.
  • Phone not found (dashed line): If the phone icon has an animated dashed line next to it, your phone can't find a GPS signal. A weak GPS signal can be caused by environmental factors such as tall buildings, dense forest, steep hills, or even thick cloud cover. All of these factors can interrupt the connection between your tracker and GPS satellites.
    GPS Error Message Dashed Lines. Screenshot
  • Phone not found (crossed out): If the phone icon has a line through it, Bluetooth is likely turned off (meaning your tracker is no longer connected to your phone).
    GPS Error Message Crossed Out. Screenshot
  • Check Fitbit app: This message means you may need to grant location permissions on your phone.
    GPS Error Message Check Fitbit app. Screenshot

When it comes to GPS functionality, sometimes nothing is wrong with your Fitbit or your mobile device. A weak GPS signal can be caused by environmental factors such as tall buildings, dense forest, steep hills, or even thick cloud cover. All of these factors can disrupt or completely interrupt the connection between your device and GPS satellites.

  • Try moving outside or to a location where you can obtain a better signal. If this restores GPS functionality, the issue was with GPS signal and not your devices.
  1. Plug the charging cable into the USB port on your computer or any USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
    Charging cable being held in person's fingers
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable.
    picture of the charger connected to the watch
  4. You will know the connection is secure when the tracker vibrates and you see a battery icon on the display. Your Charge 2 will begin charging.
  5. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  6. Unplug your tracker from the charging cable.

On Your Android Device

  1. Turn off your phone. Push and hold the power button, then select Power off from the menu.
    Power off dialog with Power off highlighted.
  2. Wait 30 seconds.
  3. Turn your phone back on by pressing and holding the Power button for a few seconds, until the screen lights up.

On Your iOS Device

Powering off an iPhone.

  1. Hold down the lock/power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock/power button until you see the Apple logo.
  1. Open Settings.
    iOS Settings.
  2. Select Bluetooth.
    iOS Bluetooth
  3. Ensure that the Bluetooth toggle is in the On position.
    Bluetooth toggle switch highlighted in iOS settings.
  1. Open the Fitbit app.
    Fitbit app.

  2. Tap on the Account icon.
    Account option.

  3. Tap on the device that you want to delete.
    List of Fitbit devices.
  4. Swipe up to view the bottom of the screen.
    Swipe direction indicated by arrow on mobile screen.
  5. Tap on Remove This [Fitbit].
    Remove option in mobile app.
  6. Tap Remove This [Fitbit] in the dialogue box.
    Device removal confirmation query.

When this Fitbit is added to another account, the tracker will automatically apply the new account settings.

  1. Your tablet or phone will now try to find your tracker.
  2. Wait for it to connect.
  3. Type the code on your Fitbit into your phone or tablet.
    Fitbit app with prompt for code displayed on Fitbit tracker's display. Screenshot.
  4. Your Fitbit is now connected!
  1. On the main screen of your iOS device, look for the Fitbit icon.
    Fitbit app icon
  2. Tap on hold the icon until an X shows up on its top left corner. Tap on the X.
    Home screen with shaking Fitbit icon and X in the top left of the icon
  3. You will be asked whether you want to delete the app. Tap on Delete to confirm.
    Delete Fitbit conformation with Delete highlighted
  1. Open the App Store.
    App Store
  2. Tap on Search.
    App store with Search selected. Screenshot.
  3. In the search bar, search for Fitbit.
    App Store search bar. Screenshot.
  4. Find Fitbit in the search results and tap on GET.
    App Store with the word Fitbit in search bar. Get button highlighted in lower-right corner. Screenshot.
  5. Tap on Install to start download.
    Install.
  1. Launch Fitbit.
    Fitbit app icon
  2. Tap Login.
    Fitbit screen with Log In highlighted. Screenshot
  3. Enter your Email and Password, then tap Log in.
    Fitbit sign in screen. Screenshot
  4. Tap on the Account icon in upper right corner.
    Fitbit account icon
  5. Scroll through the list and tap the Fitbit device you're using.
    Fitbit tracker selection. Screenshot
  6. Tap on Set Up Your Fitbit.
    Fitbit app screenshot with Set up your fitbit device is highlighted
  1. Tap Settings Icon.
    Setting Icon.
  2. Go to Privacy.
    iOS Settings Menu with Privacy Highlighted.
  3. Go to Location Services.
    iOS Privacy Menu with Location Services highlighted.
  4. Scroll Down, and tap on Fitbit.
    iOS Location Services with Fitbit highlighted.
  5. Under Location, tap Always.
    Fitbit Location Services with Always highlighted.

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.
  1. On the main screen of your iOS device, look for the Fitbit icon.
    Fitbit app icon
  2. Tap on hold the icon until an X shows up on its top left corner. Tap on the X.
    Home screen with shaking Fitbit icon and X in the top left of the icon
  3. You will be asked whether you want to delete the app. Tap on Delete to confirm.
    Delete Fitbit conformation with Delete highlighted
  1. Open the App Store.
    App Store
  2. Tap on Search.
    App store with Search selected. Screenshot.
  3. In the search bar, search for Fitbit.
    App Store search bar. Screenshot.
  4. Find Fitbit in the search results and tap on GET.
    App Store with the word Fitbit in search bar. Get button highlighted in lower-right corner. Screenshot.
  5. Tap on Install to start download.
    Install.
  1. Launch Fitbit.
    Fitbit app icon
  2. Tap Login.
    Fitbit screen with Log In highlighted. Screenshot
  3. Enter your Email and Password, then tap Log in.
    Fitbit sign in screen. Screenshot
  4. Tap on the Account icon in upper right corner.
    Fitbit account icon
  5. Scroll through the list and tap the Fitbit device you're using.
    Fitbit tracker selection. Screenshot
  6. Tap on Set Up Your Fitbit.
    Fitbit app screenshot with Set up your fitbit device is highlighted
We use cookies on our website to enhance your experience, analyze site usage and support our marketing efforts. To learn more, visit our Privacy Policy. By clicking “Accept”, you agree to our use of cookies and similar technologies.
Accept