How to Fix Google Account Sign-In Android Phone

Introduction

It can be frustrating when your Smartphone has problems with your Google account.

This guide will walk you through resolving this problem.

Android Google Account Action Required notification.

1 Account Action Required

  1. Swipe down from the top of your phone.
    Top of Android phone with arrow indicating to swipe down.
  2. From your notifications, select Account Action Required.
    Notifications with Account Action Required highlighted.
  3. Select Next.
    Google account Sign in welcome screen with Next highlighted.
  4. You will be asked for your Google Account Password.
    Sign in password entry dialog.

? Do you remember your Google Password?

  1. Yes
  2. No

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It can be frustrating when your Smartphone has problems with your Google account.

This guide will walk you through resolving this problem.

Android Google Account Action Required notification.

  1. Swipe down from the top of your phone.
    Top of Android phone with arrow indicating to swipe down.
  2. From your notifications, select Account Action Required.
    Notifications with Account Action Required highlighted.
  3. Select Next.
    Google account Sign in welcome screen with Next highlighted.
  4. You will be asked for your Google Account Password.
    Sign in password entry dialog.
  1. Enter your password, then select Next.
    Password entry dialog with password and Next highlighted.
  2. If successful, you will be returned to your Home screen or back to the app you had been previously working with. If unsuccessful, the password entry field will turn red, with an indication of when your password was last changed.
    Password Entry Dialog after entering wrong password with password entry area highlighted.

While this process can be frustrating, Google's Account Recovery system is designed to keep you safe. Google does not want anyone to make changes or incur charges on your account with your authorization.

  1. Select Forgot password.
    Password Entry Dialog with Forgot Password highlighted.
  2. You will be asked a series of questions related to your account. Each time, enter the information you remember about your Google account, then select Next.
    Account recovery asking for last known password. Account recovery asking for when the account was created.

    • These questions will change depending on what information is associated with your account, and can range from using a phone number that's registered to your account, getting a text, entering your last known password, entering the date that you created your Google account, etc.
  3. If you are able to successfully authenticate your account, you'll be prompted to enter a new password.
    Change password dialog.

Wherever possible, you should pick a password that is impossible to guess and is also resistant to brute-force attacks.

Some devices or systems do not allow special characters or they may have their own requirements.

Password Dos and Don'ts

Dos
Green Check
  • Passwords should be long, 8-12 characters or more.
  • Passwords should be something easy for you to remember, but hard for others to guess or lookup.
  • Passwords should have lots of different character types: upper and lower case letters, numbers, and symbols.
  • Replacing letters with symbols is a simple way to achieve this: use @ for a, and ( for c, as example.
  • Passwords are personal, most services have a way to create a 'linked' account or share services with trusted friends and family.
  • Change passwords regularly. Every 90 to 180 days; this helps keep your accounts from being compromised long-term.
  • If you must write down a password or make note of it, do so only in specially designed programs, or keep and hold the physical copies with the same care and respect you would a social security card or birth certificate. Remember; anyone with your password "is you".
Example of a good password
Don'ts
Red X
  • Don't use short passwords; computers can guess them very easily.
  • Don't use a common word you can find in a dictionary.
  • Don't use information that can be looked up or guessed, such as a birthday, anniversary, or pet's name.
  • Don't use the same password for everything. If one password is compromised, all of the same ones are compromised across all your accounts.
  • Don't share passwords. People with your password "are you" to a computer system, or a service.
  • Don't keep the same password forever. Assume that, at some point, it will be guessed, seen, or otherwise compromised, and it must be changed.
  • Don't write down passwords in the open, or save them in non-encrypted files on your computer.
Example of a bad password
Password Resources
  1. Enter your new password twice, then select Change Password.
    Change password dialog with password entry fields and Change Password button highlighted.
  2. Once successful, you will be returned to your home screen.
  3. After a few moments, you will receive an account security email message from Google, letting you know that your account's password was just changed.
    Google Password Change email message.

You will need to use this new Google Account password with all devices that access your Google account. This would include devices such as your laptop, tablet, etc.

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