How to Fix Game Install Issues on an Xbox One

1 Resolve Game Install Issues

Xbox One allows you to install both applications and games from the store or a disc. Sometimes the install doesn't go as planned, so we’re going to show you how to fix that.

What you need before you start:

  • Make sure that there's no physical damage to the Xbox One or the game installation disc.
  • You have a good internet connection.
  • Microsoft account.

? What type of issues are you experiencing?

  1. Game install stuck near 0% when installing from a disc
  2. Game download is stuck or fails when downloading from store

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Xbox One allows you to install both applications and games from the store or a disc. Sometimes the install doesn't go as planned, so we’re going to show you how to fix that.

What you need before you start:

  • Make sure that there's no physical damage to the Xbox One or the game installation disc.
  • You have a good internet connection.
  • Microsoft account.

Performing the following stills will not delete any games or progress you have saved in the Xbox Live cloud. It will only clear data you have saved locally. Any data not saved in the cloud will be lost.

  1. Remove the disc from your console.
  2. Press the Xbox button in the center of the Xbox One controller to open the guide.
    Xbox button. Diagram.
  3. Tap on the Settings gear.
    Settings menu selected. Screenshot.
  4. Select System.
    Settings menu with System selected. Screenshot.
  5. Select Storage.
    System menu with Storage selected. Screenshot.
  6. Select Clear local saved games.
    Storage menu with Clear Local Saved Games option selected. Screenshot.
  7. Select Yes.
    Delete saved games confirmation screen with Yes selected. Screenshot.
  8. Your console will now restart.
Insert the disc. Follow the steps to install the game.
  1. Press the Xbox button in the center of the Xbox One controller to open the guide.
    Xbox button. Diagram.
  2. Select Settings.
    System menu with Settings selected. Screenshot.
  3. Select Network.
    Settings menu with Network selected. Screenshot.
  4. Select Go Offline
    Network menu with Go Offline selected.
  1. While on the Home screen, pull the right trigger, and then press the A button to open My games and apps.
    Home screen with My games and Apps open. Screenshot.
  2. Select Queue.
    My games menu with Queue selected. Screenshot.
  3. Select Cancel All.
    Queue menu with Cancel All selected. Screenshot.

Method 1: Reboot with the controller:

  1. Press the Xbox button to open the guide.
    Xbox button. Diagram.
  2. Select Restart console.
    System menu with restart console highlighted.
  3. Select Yes to confirm.
    Restart dialog with reset highlighted.
  4. If this doesn't work then go to method 2.

Method 2: Reboot from the console:

  1. Hold the Xbox button on the front of the console for approximately 10 seconds.
    Xbox one power button.
  2. The console will turn off.
  3. Turn your console back on by pressing the Xbox button on the console or on your controller.
    Xbox button. Diagram.
  4. If this doesn't work then go to method 3.

Method 3: Hard reboot:

  1. Hold the Xbox button on the front of the console for approximately 10 seconds.
    Xbox one power button.
  2. The console will turn off.
  3. Unplug the console's power cable.
  4. Wait 10 seconds.
  5. Plug the power cable back in.
  6. Turn your console back on by pressing the Xbox button on the console or on your controller.
    Xbox button. Diagram.
Insert the disc. Follow the steps to install the game.
  1. Press the Xbox button in the center of the Xbox One controller to open the guide.
    Xbox button. Diagram.
  2. Select Settings.
    System menu with Settings selected. Screenshot.
  3. Select Network.
    Settings menu with Network selected. Screenshot.
  4. Select Go online.
  1. On your computer, smartphone, or tablet, visit https://support.xbox.com/en-US/xbox-live-status.
    Xbox Live Status web page.
  2. Under Services, make sure Xbox Live Core Services and Purchase and Content Usage show as Normal.
    Xbox Live Status web page highlighting the current Service status.
  3. If you are having problem with a particular game or app, look under the Games and Apps section of the page, to be sure those parts of Xbox Live are not having problems.
    Xbox Live Status web page highlighting the Games and Apps service statuses.
Try again later when the services are back up.
  1. Press the Xbox button in the center of the Xbox One controller to open the guide.
    Xbox button. Diagram.
  2. Highlight the gamerpic in the upper-left corner to open the account list.
  3. Make sure the correct profile is signed in.
  1. Press the Xbox button in the center of the Xbox One controller to open the guide.
    Xbox button. Diagram.
  2. Highlight the gamerpic in the upper-left corner to open the account list. If no profile or account loaded, you will have an option to sign in your Microsoft account.
  3. If there's a different profile signed in, Select switch user and select your account.
Download / Install the Game or App again.
  1. Press the Xbox button in the center of the Xbox One controller to open the guide.
    Xbox button. Diagram.
  2. Tap on the Settings gear.
    System menu with Settings selected. Screenshot.
  3. Select System.
    Settings menu with System selected.
  4. Select Storage.
    System settings with Storage selected. Screenshot.
  5. Here you can view your free space.
    Storage space indicator. Screenshot.
Download / Install the Game or App again.

To install Xbox One updates immediately:

  1. Press the Xbox button to open the guide.
    Xbox button. Diagram.
  2. Select Settings.
    System menu with Settings selected. Screenshot.
  3. Select System.
    Settings menu with System selected. Screenshot.
  4. Select Updates.
    System settings with Updates menu selected. Screenshot.
  5. Select Console update available.
Download / Install the Game or App again.
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