How to Fix Game Install Issues on a PlayStation 4

1 Game Install Issues

PlayStation 4 allows you to install both applications and games from the store or a disc. Sometimes the install doesn't go as planned, so we’re going to show you how to fix that.

What you need before you start:

  • Internet connection to your console.
  • PlayStation equipment and game disc should be in good working order.
  • PlayStation Network (PSN) account.

? What type of issues are you experiencing?

  1. Game install error using a disc
  2. Game download is stuck or fails when downloading from store

We're here to help!

Connect to a Tech Pro

Call or chat with a Tech Pro 24/7.

PlayStation 4 allows you to install both applications and games from the store or a disc. Sometimes the install doesn't go as planned, so we’re going to show you how to fix that.

What you need before you start:

  • Internet connection to your console.
  • PlayStation equipment and game disc should be in good working order.
  • PlayStation Network (PSN) account.
Checking the Game Disc
  1. Eject the disc and make sure it is not dirty, scratched or damaged.
  2. Ensure you are using the correct disc for this console.
  3. Insert another disc to see if it works.
    • If another disc can be read, the disc you are trying to use may be dirty or faulty.
    • If no other disc can be read, there may be a hardware issue with the console.
  1. Insert the game disc if it hasn't been done already.
  2. The console should automatically read the disc.
  3. Follow the steps to install the game.
  4. Some games require additional content or an update to be downloaded and installed. Follow the prompts, if applicable.

Safe Mode allows you to start the system with the most basic functions only. The Safe Mode menu options may help you correct issues and allow your PlayStation 4 to start normally.

  1. Connect the DualShock 4 controller with the USB cable and press the PS button on the controller.
  2. Turn off the PlayStation 4. The power indicator will blink for a few moments before turning off.
  3. Once the PlayStation 4 is off, press and hold the power button on the console.
  4. Release the power button only after you've heard two beeps: one when you first press, and another seven seconds later.
    Power button.
  5. If successful, the system will boot to Safe Mode. Try again if you didn't get it the first time.
    PS4 Safe Mode.

Rebuild Database will scan the drive and create a new database of all content.

  1. Once you get to Safe Mode, go to Rebuild Database and press X. None of your installed games or features will be affected.
    Safe Mode with Rebuild Database selected.
  2. The database will be rebuilt, it might take a few hours to rebuild the database will be displayed.
  3. Select OK.
  4. The screen will go blank while the database is being rebuilt and this could take a few hours depending on the amount of saved content.
    Rebuild progress bar.
  5. When the rebuild has finished the console will return to the sign in screen.
  6. The rebuild is now complete.
  1. Insert the game disc if it hasn't been done already.
  2. The console should automatically read the disc.
  3. Follow the steps to install the game.
  4. Some games require additional content or an update to be downloaded and installed. Follow the prompts, if applicable.

Before proceeding, we need to determine what type of issue you are experiencing. You will need to have the correct PSN account used to purchase the game from PlayStation Store.

  1. Open your browser and check the PlayStation Network status by going to this link: https://status.playstation.com
    PSN network browser
  2. The page will show if the service is down, as well as the status of your account.
    PlayStation Network showing online
Try again later when the services are back up.
PlayStation Network showing online
  1. Open Settings.
    Settings.

  2. Choose System Storage Data Management.
    Settings menu with Storage Data Management selected. Screenshot.

  3. A breakdown of overall storage usage, storage usage per category and free space will be shown.
    System Storage breakdown between Applications, saved games, themes, captured data and free space. Screenshot.
Try downloading the game or app again from the Playstation Store.

Games consume the most storage space on your PS4. To free up space, you may want to uninstall some games. When you delete a game, its game save data is not deleted. This means you can reinstall the game in the future and resume from where you left off.

To remove applications or games, do the following:

  1. Select Applications under System Storage Management.
    Playstation system storage management showing applications highlighted
  2. Select the applications you wish to uninstall and then choose Delete.
    Playstation applications menu showing selected apps and the delete button
  3. It may take a few minutes for the content to be erased.
  4. You can do the same steps if you need to free some space from Capture Gallery, Saved Data and Themes.
An expired licence can stop a downloaded game from launching.
  1. Open Settings.
    Settings.

  2. Choose PlayStation Network/Account Management.
    Settings menu with PlayStation Network Account Management selected. Screenshot.

  3. Choose Restore Licenses.
    PlayStation Network Account Management with Restore Licenses selected. Screenshot.

  4. Choose Restore.
Try downloading the game or app again from the Playstation Store.
We use cookies on our website to enhance your experience, analyze site usage and support our marketing efforts. To learn more, visit our Privacy Policy. By clicking “Accept”, you agree to our use of cookies and similar technologies.
Accept