How to Fix Game Install Issues on a PlayStation 3

Introduction

PlayStation 3 allows you to install both applications and games from the store or a disc. Sometimes the install doesn't go as planned, so we’re going to show you how to fix that.

What you need before you start:

  • Internet connection to your console.
  • PlayStation equipment and game disc should be in good working order.
  • PlayStation Network (PSN) account.

? Are you attempting to install the game from a disc, or the Playstation Store?

  1. Disc
  2. Playstation Store

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PlayStation 3 allows you to install both applications and games from the store or a disc. Sometimes the install doesn't go as planned, so we’re going to show you how to fix that.

What you need before you start:

  • Internet connection to your console.
  • PlayStation equipment and game disc should be in good working order.
  • PlayStation Network (PSN) account.
Checking the Game Disc
  1. Eject the disc and make sure it is not dirty, scratched or damaged.
  2. Ensure you are using the correct disc for this console.
  3. Insert another disc to see if it works.
    • If another disc can be read, the disc you are trying to use may be dirty or faulty.
    • If no other disc can be read, there may be a hardware issue with the console.

Please note you will still need the CD to play the game. This will copy the required game data to your disk drive.

  1. Go to the Game Menu and select the CD from the menu.
    Game menu with example game selected. Screenshot.

  2. Follow the on-screen instruction for the game you are installing.
  1. Go to Settings.
    Settings menu. Screenshot.

  2. Go to System Settings.
    Settings menu with System Settings selected. Screenshot.

  3. Go to System Information.
    System Settings with System Information selected. Screenshot.

  4. This page shows the free space on your hard drive.
    Available hard drive space with Free Space highlighted. Screenshot.

This will only remove the Game Data from the system. You will not lose any in-game progress.

  1. Goto the Games Menu and select Game Data Utility.
    Games menu with Game Data Utility selected. Sreenshot.

  2. Select a Game that you wish to remove game data for.
    Game Data Utility with example game selected. Screenshot.

  3. Select Delete.
    Game Data Utility with Delete option selected. Screenshot.

  4. Select Yes to delete game data.
    Delete data confirmation box with Yes selected. Screenshot.

Please note you will still need the CD to play the game. This will copy the required game data to your disk drive.

  1. Go to the Game Menu and select the CD from the menu.
    Game menu with example game selected. Screenshot.

  2. Follow the on-screen instruction for the game you are installing.

Safe Mode allows you to start the system with the most basic functions only. The Safe Mode menu options may help you correct issues and allow your PlayStation 3 to start normally.

  1. Connect the DualShock controller with the USB cable.
  2. Power down the Playstation.
  3. Hold the power button on the console until it beeps 3 times and shuts off (Approximately 10 seconds).
    PlayStation power button.
  4. Press and hold the power button again until you hear 4 beeps (Approximately 7 seconds) the last 2 will be in close succession.
  5. If successful, the system will boot to Safe Mode. Try again if you didn't get it the first time. When prompted hit the PS button on your controller.
    PlayStation safe mode screen.

If you rebuild the database, you will lose messages, playlists, music, videos and certain system settings. You will not lose your game progress or trophies.

  1. From Safe Mode select Rebuild Database.
    Safe mode with Rebuild Database selected.

Please note you will still need the CD to play the game. This will copy the required game data to your disk drive.

  1. Go to the Game Menu and select the CD from the menu.
    Game menu with example game selected. Screenshot.

  2. Follow the on-screen instruction for the game you are installing.

To test your Internet connection, follow these steps:

  1. Select Settings.
    Settings menu. Screenshot.
  2. Select Network Settings.
    Settings menu with Network Settings selected. Screenshot.
  3. Select Internet Connection Test.
    Network Settings with Internet Connection Test selected. Screenshot.
  4. If the test did not pass and you need help reconnecting follow this guide.
    Connecting your PS3 to your network.
  1. Open your browser and check the PlayStation Network status by going to this link: https://status.playstation.com
    PSN network browser
  2. The page will show if the service is down, as well as the status of your account.
    PlayStation Network showing online
Try again later when the services are back up.
PlayStation Network showing online
  1. Go to Settings.
    Settings menu. Screenshot.

  2. Go to System Settings.
    Settings menu with System Settings selected. Screenshot.

  3. Go to System Information.
    System Settings with System Information selected. Screenshot.

  4. This page shows the free space on your hard drive.
    Available hard drive space with Free Space highlighted. Screenshot.

This will only remove the Game Data from the system. You will not lose any in-game progress.

  1. Goto the Games Menu and select Game Data Utility.
    Games menu with Game Data Utility selected. Sreenshot.

  2. Select a Game that you wish to remove game data for.
    Game Data Utility with example game selected. Screenshot.

  3. Select Delete.
    Game Data Utility with Delete option selected. Screenshot.

  4. Select Yes to delete game data.
    Delete data confirmation box with Yes selected. Screenshot.

Games installed from the PlayStation Store will require approximately twice the space to install than listed. This is to allow the game to download and then extract to your hard drive. Once the game is installed the downloaded file is then removed.

To install a new game from the PlayStation Store.

  1. Go to PlayStation Network and select PlayStation Store.
    PlayStation Network menu with PlayStation Store selected. Screenshot.
  2. Pick the game you wish to purchase / download.
  3. Select Download / Purchase / Buy and follow any on-screen prompts.
    Game info with Download button. Screenshot.

To download an item you already purchased from the PlayStation Store, follow these steps.

  1. Go to PlayStation Network.
    PlayStation Network menu. Screenshot.
  2. Go to Account Management.
    PlayStation Network menu with Account Management selected. Screenshot.
  3. Go to Transaction Management.
    Account management menu with Transaction Management selected. Screenshot.
  4. Go to Download List.
    Transaction Management menu with Download List selected. Screenshot.
  5. Find the item you wish to download and hit X on the controller to start the download.
    Downloads List. Screenshot.

Safe Mode allows you to start the system with the most basic functions only. The Safe Mode menu options may help you correct issues and allow your PlayStation 3 to start normally.

  1. Connect the DualShock controller with the USB cable.
  2. Power down the Playstation.
  3. Hold the power button on the console until it beeps 3 times and shuts off (Approximately 10 seconds).
    PlayStation power button.
  4. Press and hold the power button again until you hear 4 beeps (Approximately 7 seconds) the last 2 will be in close succession.
  5. If successful, the system will boot to Safe Mode. Try again if you didn't get it the first time. When prompted hit the PS button on your controller.
    PlayStation safe mode screen.

If you rebuild the database, you will lose messages, playlists, music, videos and certain system settings. You will not lose your game progress or trophies.

  1. From Safe Mode select Rebuild Database.
    Safe mode with Rebuild Database selected.

Games installed from the PlayStation Store will require approximately twice the space to install than listed. This is to allow the game to download and then extract to your hard drive. Once the game is installed the downloaded file is then removed.

To install a new game from the PlayStation Store.

  1. Go to PlayStation Network and select PlayStation Store.
    PlayStation Network menu with PlayStation Store selected. Screenshot.
  2. Pick the game you wish to purchase / download.
  3. Select Download / Purchase / Buy and follow any on-screen prompts.
    Game info with Download button. Screenshot.

To download an item you already purchased from the PlayStation Store, follow these steps.

  1. Go to PlayStation Network.
    PlayStation Network menu. Screenshot.
  2. Go to Account Management.
    PlayStation Network menu with Account Management selected. Screenshot.
  3. Go to Transaction Management.
    Account management menu with Transaction Management selected. Screenshot.
  4. Go to Download List.
    Transaction Management menu with Download List selected. Screenshot.
  5. Find the item you wish to download and hit X on the controller to start the download.
    Downloads List. Screenshot.
  1. Go to Settings and select Network Settings.
    Settings menu with Network Settings selected. Screenshot.

  2. Select Internet Connection Settings.
    Network Settings with Internet Connection Settings selected. Screenshot.

  3. Select Ok.
    Beginning of Internet Connection Settings guide. Screenshot.

  4. Select Easy.
    Internet Connection Settings with Easy selected. Screenshot.

  5. Select Wireless.
    Wireless connection method selected. Screenshot.

  6. Select Scan.
    WLAN Settings with Scan option selected. Screenshot.

  7. Select your network from the list.
    Access point list with example network selected. Screenshot.

    Take note of the Security listed on this screen. We will need this in a moment.

  8. Hit the right button on the D-Pad to confirm your selected network.
    SSID input screen. Screenshot.

  9. Select the type of security your network uses. Most common is WPA-PSK / WPA2-PSK
    WLAN security selection screen. Screenshot.

  10. Unless you're on an unsecured network (not recommended) hit X to enter in your Security Key
    Wireless password prompt. Screenshot.

  11. Enter your security key and select Enter when done.
    Virtual keyboard. Screenshot.

  12. Press the right button on your D-Pad to confirm your security key.
    Wireless password screen. Screenshot.

  13. Hit the X button on your controller to confirm settings.
    Wireless network settings list. Screenshot.

To connect via an Ethernet cable, follow these steps.

  1. Go to Settings and select Network Settings.
    Settings menu with Network Settings selected. Screenshot.

  2. Select Internet Connection Settings.
    Network Settings menu with Internet Connection Settings selected. Screenshot.

  3. Select Ok.
    OK button. Screenshot.

  4. Select Easy.
    Setting methods with Easy selected. Screenshot.

  5. Select Wired Connection.
    Connection methods with Wired Connection selected. Screenshot.

  6. When asked about using a proxy server, select Do Not Use unless you are behind a proxy server.
    Proxy Server selection with Do Not Use selected. Screenshot.

  7. Press X on the controller to save your settings.
    Settings List. Screenshot.

To test your Internet connection, follow these steps:

  1. Select Settings.
    Settings menu. Screenshot.
  2. Select Network Settings.
    Settings menu with Network Settings selected. Screenshot.
  3. Select Internet Connection Test.
    Network Settings with Internet Connection Test selected. Screenshot.
  4. If the test did not pass and you need help reconnecting follow this guide.
    Connecting your PS3 to your network.

Games installed from the PlayStation Store will require approximately twice the space to install than listed. This is to allow the game to download and then extract to your hard drive. Once the game is installed the downloaded file is then removed.

To install a new game from the PlayStation Store.

  1. Go to PlayStation Network and select PlayStation Store.
    PlayStation Network menu with PlayStation Store selected. Screenshot.
  2. Pick the game you wish to purchase / download.
  3. Select Download / Purchase / Buy and follow any on-screen prompts.
    Game info with Download button. Screenshot.

To download an item you already purchased from the PlayStation Store, follow these steps.

  1. Go to PlayStation Network.
    PlayStation Network menu. Screenshot.
  2. Go to Account Management.
    PlayStation Network menu with Account Management selected. Screenshot.
  3. Go to Transaction Management.
    Account management menu with Transaction Management selected. Screenshot.
  4. Go to Download List.
    Transaction Management menu with Download List selected. Screenshot.
  5. Find the item you wish to download and hit X on the controller to start the download.
    Downloads List. Screenshot.
  1. Open your browser and check the PlayStation Network status by going to this link: https://status.playstation.com
    PSN network browser
  2. The page will show if the service is down, as well as the status of your account.
    PlayStation Network showing online
Try again later when the services are back up.
PlayStation Network showing online
  1. Go to Settings.
    Settings menu. Screenshot.

  2. Go to System Settings.
    Settings menu with System Settings selected. Screenshot.

  3. Go to System Information.
    System Settings with System Information selected. Screenshot.

  4. This page shows the free space on your hard drive.
    Available hard drive space with Free Space highlighted. Screenshot.

This will only remove the Game Data from the system. You will not lose any in-game progress.

  1. Goto the Games Menu and select Game Data Utility.
    Games menu with Game Data Utility selected. Sreenshot.

  2. Select a Game that you wish to remove game data for.
    Game Data Utility with example game selected. Screenshot.

  3. Select Delete.
    Game Data Utility with Delete option selected. Screenshot.

  4. Select Yes to delete game data.
    Delete data confirmation box with Yes selected. Screenshot.

Games installed from the PlayStation Store will require approximately twice the space to install than listed. This is to allow the game to download and then extract to your hard drive. Once the game is installed the downloaded file is then removed.

To install a new game from the PlayStation Store.

  1. Go to PlayStation Network and select PlayStation Store.
    PlayStation Network menu with PlayStation Store selected. Screenshot.
  2. Pick the game you wish to purchase / download.
  3. Select Download / Purchase / Buy and follow any on-screen prompts.
    Game info with Download button. Screenshot.

To download an item you already purchased from the PlayStation Store, follow these steps.

  1. Go to PlayStation Network.
    PlayStation Network menu. Screenshot.
  2. Go to Account Management.
    PlayStation Network menu with Account Management selected. Screenshot.
  3. Go to Transaction Management.
    Account management menu with Transaction Management selected. Screenshot.
  4. Go to Download List.
    Transaction Management menu with Download List selected. Screenshot.
  5. Find the item you wish to download and hit X on the controller to start the download.
    Downloads List. Screenshot.

Safe Mode allows you to start the system with the most basic functions only. The Safe Mode menu options may help you correct issues and allow your PlayStation 3 to start normally.

  1. Connect the DualShock controller with the USB cable.
  2. Power down the Playstation.
  3. Hold the power button on the console until it beeps 3 times and shuts off (Approximately 10 seconds).
    PlayStation power button.
  4. Press and hold the power button again until you hear 4 beeps (Approximately 7 seconds) the last 2 will be in close succession.
  5. If successful, the system will boot to Safe Mode. Try again if you didn't get it the first time. When prompted hit the PS button on your controller.
    PlayStation safe mode screen.

If you rebuild the database, you will lose messages, playlists, music, videos and certain system settings. You will not lose your game progress or trophies.

  1. From Safe Mode select Rebuild Database.
    Safe mode with Rebuild Database selected.

Games installed from the PlayStation Store will require approximately twice the space to install than listed. This is to allow the game to download and then extract to your hard drive. Once the game is installed the downloaded file is then removed.

To install a new game from the PlayStation Store.

  1. Go to PlayStation Network and select PlayStation Store.
    PlayStation Network menu with PlayStation Store selected. Screenshot.
  2. Pick the game you wish to purchase / download.
  3. Select Download / Purchase / Buy and follow any on-screen prompts.
    Game info with Download button. Screenshot.

To download an item you already purchased from the PlayStation Store, follow these steps.

  1. Go to PlayStation Network.
    PlayStation Network menu. Screenshot.
  2. Go to Account Management.
    PlayStation Network menu with Account Management selected. Screenshot.
  3. Go to Transaction Management.
    Account management menu with Transaction Management selected. Screenshot.
  4. Go to Download List.
    Transaction Management menu with Download List selected. Screenshot.
  5. Find the item you wish to download and hit X on the controller to start the download.
    Downloads List. Screenshot.
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