How to Fix Freezing on an Android Phone or Tablet

Introduction

If you're experiencing freezing on your Android device, this guide will help you resolve the issue.

Android

1 Restart

  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.

2 Test For Freezing

Try performing some basic tasks with your phone, such as opening the browser, making a call, creating a text, or watching a video. Use the apps you use on a daily basis.

? Does your phone still hang and freeze?

  1. Yes
  2. No

We're here to help!

Connect to a Tech Pro

Call or chat with a Tech Pro 24/7.

If you're experiencing freezing on your Android device, this guide will help you resolve the issue.

Android

  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.
Try performing some basic tasks with your phone, such as opening the browser, making a call, creating a text, or watching a video. Use the apps you use on a daily basis.

Your phone has much less memory, or working space, than your desktop or laptop computer. Because of this, there's a lot less room to move, and this forces your phone to move running programs around from working memory to storage, and back again, when you have a lot of programs open.

Background Processes

Background processes, or programs that don't show on your screen but keep doing things in the background, use some of that limited working memory. While your Android phone does an amazing job at keeping track of all of this for you, the programs themselves can behave poorly when swapped around a lot.

One major source of apps with background processes are those dedicated to various social media services, such as Twitter, Facebook, etc. These apps are running, at least in part, at all times in the background while you use your phone. They do this to alert you to new notifications.

Many people don't use the notification features of many of these apps, and instead simply open the app, use it, then switch to another app. Yet, the background processes are still running.

If you find yourself not using or not wanting the alerts, it is often a better idea to simply use the built-in web browser on your phone to access the various social media services, rather than the dedicated app.

The Google Chrome browser is always available on your phone.
Google Chrome.

This allows you to continue using the social media service you enjoy, but without the various background processes causing problems. You can uninstall the app itself (getting rid of its background processes), and just use a single app, your browser, to access all those social media services directly.

There are multiple ways to uninstall an application on your Android device. Select the one you are most comfortable with.

Android AppsUninstall an App From the Home Screen or App Menu
  1. Locate the app icon, then touch and hold it.
    Android homescreen with app highlighted.
  2. A special menu will open at the top of your screen. Drag the icon to Uninstall and release.
    Android Homescreen showing dragging the app to Uninstall.
  3. You'll be asked if you want to uninstall the app. Select OK.
    Uninstall Prompt with OK highlighted.
Android SettingsUninstall an App From Settings
  1. Open Settings, and select Apps & notifications.
    Android Settings
    Android settings with Apps and notifications highlighted.
  2. Select the app you wish to uninstall.
    Apps list with app highlighted
  3. Select Uninstall.
    App info page with Uninstall highlighted.
  4. You'll be asked if you want to uninstall the app. Select OK.
    Uninstall Prompt with OK highlighted.
Google Play Store.Uninstall an App From the Play Store
  1. Open the Play Store and select the Menu on the top right.
    Google Play Store.
    Menu
  2. Select My apps & games.
    Play Store with My apps and games highlighted.
  3. Select Installed at the top, then select the app you wish to uninstall.
    My apps and games with Installed and the app highlighted.
  4. Select Uninstall.
    App page with Uninstall highlighted.
  5. You'll be asked if you want to uninstall the app, select OK.
    Uninstall app prompt with OK highlighted.
You can reinstall the app at any time in the future. Apps purchased from the Play Store are tracked, and should not bill you a second time if you re-install them.

Clearing cache will not affect your logins for the apps you use. Your apps may simply take an extra moment or two to load as they rebuild that cached data.

  1. Open Settings on your phone or tablet.
    Android Settings.
  2. Select Storage.
    Settings with Storage highlighted.
  3. Select Internal shared storage.
    Storage settings with Internal shared storage highlighted.

    Allow a few moments for your Android device to calculate storage used in each category. This can take a while if you have a lot of pictures, apps, and other data on your phone.

  4. Select Cached data.
    Storage settings with Cached data highlighted.
  5. When prompted, select OK to clear the cache.
    Clear cached data dialog with OK highlighted.
Try performing some basic tasks with your phone, such as opening the browser, making a call, creating a text, or watching a video. Use the apps you use on a daily basis.

Widgets are 'active' desktop icons and decorations that show information. Such as a pretty clock, a news or stock ticker, or a social media feed. They run directly on the Android Home Screen, rather than when you launch an app.

Widgets are normally harmless, and can be quite helpful. However, some can cause a lot of problems as they are constantly updating data, and constantly updating the screen.

Removing a Widget

  1. Tap and hold the widget you wish to remove.
    Android Clock Widget on Home Screen highlighted.
  2. Drag the widget up to the Remove icon at the top, then let go.
    Dragging widget to Remove.
Try performing some basic tasks with your phone, such as opening the browser, making a call, creating a text, or watching a video. Use the apps you use on a daily basis.
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

We use cookies on our website to enhance your experience, analyze site usage and support our marketing efforts. To learn more, visit our Privacy Policy. By clicking “Accept”, you agree to our use of cookies and similar technologies.
Accept