How to Fix FreeFlight Pro App Not Working

Introduction

In This Guide
You'll Learn How To:
  • Repair basic issues with the FreeFlight Pro app if it's no longer working as intended.
Before We Begin:
  • Ensure your mobile device is connected to the internet.

1 OS Choice

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.Android Home Screen
iOS Smartphone
Apple is the only company that makes iOS smartphones.iOS Home Screen

? What type of mobile device do you have?

  1. I have an Android device
  2. I have an iOS device

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In This Guide
You'll Learn How To:
  • Repair basic issues with the FreeFlight Pro app if it's no longer working as intended.
Before We Begin:
  • Ensure your mobile device is connected to the internet.

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.Android Home Screen
iOS Smartphone
Apple is the only company that makes iOS smartphones.iOS Home Screen
  1. Tap Recent Apps at the bottom of the screen.
    Home screen with the Recent Apps button highlighted.

    The Recent Apps button may be located on either the bottom left or bottom right as either an onscreen button or a physical button. If you're unsure which button it is, please refer to the user manual of your android device.

  2. Either tap the X or swipe to the side to close an app.
    Recent Apps screen with arrows indicating to swipe to the right on an app to close it.
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.
  1. Open the Play Store.
    Play Store.
  2. At the top, choose the three bars on the left of the search line.
    Menu option highlighted in Google Play.
  3. Choose My apps & games at the top.
    My app & games option highlighted in Play Store menu.
  4. Choose Update All.
    Update All option highlighted in Play Store Updates.
  1. Open Apps on your Android device.
    Android Apps.
  2. Look for the FreeFlight Pro app.
    FreeFlight Pro App.
  3. Tap and hold the app's icon until you see the Uninstall option show up at the top side of the screen.
    Uninstall option highlighted on Android screen.
  4. Drag the icon over the Uninstall option until the icon turns red and release it.
    App icon turned red when dragged over the Uninstall option.
  5. You will be asked whether you want to uninstall the app. Tap OK to confirm.
    OK option highlighted on app uninstall confirmation prompt.
  1. Launch the Play Store on your mobile device.
    Google Play Store.
  2. Tap in the search box at the top of the screen.
    Google Play Store with Search bar highlighted.
  3. Search for "freeflight pro" and tap on the found app.
    Keyword highlighted in Google Play search.
  4. Tap Install and then Open to use it.
    Install button highlighted in Play Store for found app.
  1. On the first launch of the app, you'll have to Accept the Legal Mentions.
    Accept option highlighted in FreeFlight Pro app on first launch.
  2. Slide through the pages if you wish to review the new features of the current app version then tap the Back arrow in the top left.
    Back arrow highlighted in FreeFlight Pro app on first launch.
  3. Review features of the previous versions of the app, if you wish, then tap the Back arrow in the top left.
    Back arrow highlighted in FreeFlight Pro app on first launch.
  4. Tap Connect Now in the middle.
    Connect Now button highlighted in FreeFlight Pro app on first launch.
  5. Log in with an existing Facebook or Google account or create a My.Parrot account.
    Login options highlighted in FreeFlight Pro app on first launch.

The way to show all running apps on an iOS device varies with the model you have:

  • Older iOS devices, up to the iPhone X, still come equipped with a circular home button beneath the screen.
  • Newer iOS devices, beginning with the iPhone X, no longer come equipped with the circular home button beneath the screen.

On iOS Devices with a Home Button

  1. Double-press the Home button quickly.
    Home button highlighted on iOS device.

On iOS Devices Without a Home Button

  1. Swipe up from the bottom of the screen and pause slightly in the middle of the screen.
    Arrow showing slide direction on iOS screen.
  1. You will now see a list of apps that are currently open. Swipe up on any of the apps to close them.
    Recent programs screen with arrows indicating to swipe up on an app

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.
  1. When an update is available the App Store will show a red circle next to it. Open the App Store.
    App Store highlighted on iOS screen.
  2. Choose Updates at the bottom, then choose Update All on the top-right.
    Updates and Update All options highlighted in iOS Updates.
  1. On the main screen of your iOS device, look for the FreeFlight Pro app.
    FreeFlight Pro App.
  2. Tap and hold the icon until an X shows up on its top left corner. Tap the X.
    Removal option highlighted on mobile app icon.
  3. You will be asked whether you want to delete the app. Tap Delete to confirm.
    Delete option highlighted on app uninstall confirmation prompt.
  1. Launch the App Store on your mobile device.
    Apple App Store.
  2. Tap Search in the bottom right corner.
    App Store Search Button.
  3. Search for "freeflight pro" and tap on the found app.
    Keyword highlighted in App Store search.
  4. Tap Get and Install, then Open to use it.
    Get button highlighted in App Store for found app.
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