How to Fix Fail Firmware Update on Parrot Bebop 2

Introduction

In This Guide
You'll Learn:
  • How to deal with issues encountered during your Parrot drone's firmware update process.
You'll Need:
  • A mobile device with the FreeFlight Pro app already installed.

? Is the FreeFlight Pro app installed on your mobile device?

  1. The FreeFlight Pro app is installed on my mobile device
  2. How do I install the FreeFlight Pro app on my mobile device

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In This Guide
You'll Learn:
  • How to deal with issues encountered during your Parrot drone's firmware update process.
You'll Need:
  • A mobile device with the FreeFlight Pro app already installed.
  1. Pull the latch upwards on the rear end of the drone to release the battery, then pull out the battery.
    Latch on drone battery highlighted.
  2. Connect the battery to the charger and the charger to a power outlet. The battery charge indicator light will turn orange while the battery is charging and then green when it's fully charged.
    Battery charge indicator light highlighted on charger.

    The battery should take about 45 minutes to charge.

  3. Slide the battery back into place and make sure it clicks.
    Battery being attached to drone.

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.Android Home Screen
iOS Smartphone
Apple is the only company that makes iOS smartphones.iOS Home Screen
  1. Tap the Recent Apps button.
    Home screen with the Recent Apps button highlighted.

    The Recent Apps button may be located on either the bottom left or bottom right as either an onscreen button or a physical button. If you're unsure which button it is, please refer to the user manual of your android device.

  2. Either tap the X or swipe to the right to close an app.
    Recent Apps screen with arrows indicating to swipe to the right on an app to close it.
  1. Open the Play Store.
    Play Store.
  2. At the top, choose the three bars on the left of the search line.
    Menu option highlighted in Google Play.
  3. Choose My apps & games at the top.
    My app & games option highlighted in Play Store menu.
  4. Choose Update All.
    Update All option highlighted in Play Store Updates.
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

  1. Open Apps on your Android device.
    Android Apps.
  2. Look for the FreeFlight Pro app.
    FreeFlight Pro App.
  3. Tap and hold the app's icon until you see the Uninstall option show up at the top side of the screen.
    Uninstall option highlighted on Android screen.
  4. Drag the icon over the Uninstall option until the icon turns red and release it.
    App icon turned red when dragged over the Uninstall option.
  5. You will be asked whether you want to uninstall the app. Tap OK to confirm.
    OK option highlighted on app uninstall confirmation prompt.
  1. Launch the Play Store on your mobile device.
    Google Play Store.
  2. Tap in the search box at the top of the screen.
    Google Play Store with Search bar highlighted.
  3. Search for "freeflight pro" and tap on the found app.
    Keyword highlighted in Google Play search.
  4. Tap Install and then Open to use it.
    Install button highlighted in Play Store for found app.
  1. On the first launch of the app, you'll have to Accept the Legal Mentions.
    Accept option highlighted in FreeFlight Pro app on first launch.
  2. Slide through the pages if you wish to review the new features of the current app version then tap the Back arrow in the top left.
    Back arrow highlighted in FreeFlight Pro app on first launch.
  3. Review features of the previous versions of the app, if you wish, then tap the Back arrow in the top left.
    Back arrow highlighted in FreeFlight Pro app on first launch.
  4. Tap Connect Now in the middle.
    Connect Now button highlighted in FreeFlight Pro app on first launch.
  5. Log in with an existing Facebook or Google account or create a My.Parrot account.
    Login options highlighted in FreeFlight Pro app on first launch.
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Resetting your drone to factory defaults will delete all your settings and preferences, as well as photos and videos stored in its internal memory.

  1. Press and release the button on the rear end of the drone to turn it on.
    Drone with button on rear highlighted.
  2. The drone will make an initialization sound and the button will light up and blink a few times until it stabilizes.
  3. Press and hold the same button for at least 10 seconds.
    Wait 10 Seconds
  4. Release the button and wait for about a minute for the drone to reset.
    Wait 60 Seconds
  5. The drone will restart on its own. It will make the initialization sound and the light will blink a few times until it stabilizes.
  6. Your drone is now reset to factory defaults.
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

The way to show all running apps on an iOS device varies with the model you have:

  • Older iOS devices, up to the iPhone X, still come equipped with a circular home button beneath the screen.
  • Newer iOS devices, beginning with the iPhone X, no longer come equipped with the circular home button beneath the screen.

For iOS Devices with a Home Button

  1. Double-press the Home button quickly.
    Home button highlighted on iOS device.

For iOS Devices Without a Home Button

  1. Swipe up from the bottom of the screen and pause slightly in the middle of the screen.
    Arrow showing slide direction on iOS screen.
  1. You will now see a list of apps that are currently open. Swipe up on any of the apps to close them.
    Recent programs screen with arrows indicating to swipe up on an app
  1. When an update is available the App Store will show a red circle next to it. Open the App Store.
    App Store highlighted on iOS screen.
  2. Choose Updates at the bottom, then choose Update All on the top-right.
    Updates and Update All options highlighted in iOS Updates.
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

  1. On the main screen of your iOS device, look for the FreeFlight Pro app.
    FreeFlight Pro App.
  2. Tap and hold the icon until an X shows up on its top left corner. Tap the X.
    Removal option highlighted on mobile app icon.
  3. You will be asked whether you want to delete the app. Tap Delete to confirm.
    Delete option highlighted on app uninstall confirmation prompt.
  1. Launch the App Store on your mobile device.
    Apple App Store.
  2. Tap Search in the bottom right corner.
    App Store Search Button.
  3. Search for "freeflight pro" and tap on the found app.
    Keyword highlighted in App Store search.
  4. Tap Get and Install, then Open to use it.
    Get button highlighted in App Store for found app.
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

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