Need help?

Chat with a Tech Pro about services & pricing.

Special Offer: All students, parents, & educators get 50% off tech support for the entire school year. Select the Support - Annual plan and enter code “EdTech50” during checkout.

How to Fix Email Not Working in iPhone Mail App

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

It can be incredibly frustrating when you can't check-in your mail. This guide will walk you through the basic steps to check to make sure you'll be able to get your mail using Mail on iOS. Also, if problems persist, this guide will help you understand the problem and get the exact help you need from your mail provider so there's little confusion.
iOS Mail Problems
Using This GuideWhile using this guide, after each step, try checking your mail again to see if the problem is resolved. If you continue to have issues, move onto the next step.

1 Restart your iPhone or iPad

Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

Before you restart or shut down your device, make sure to save all necessary work to prevent data loss.
  1. Push and hold the Power button for a few moments.
    iPhone with power button highlighted.
    Depending on the model of iPhone you have, the location of the power button may be on the top or on the right-hand side.
  2. Slide the Power symbol on your screen to the right to shut down your iPhone.
    Slide to Power off Prompt with power switch highlighted and arrow indicating to slide to the right.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments to turn your iPhone back on.
    iPhone with power button highlighted.
After rebooting, check if you are still having the same problem again. Many times, this is all that's needed to fix issues you may have!

2 Make Sure the Internet Connection Works

  1. Open your browser. In the address bar at the top, type in google.com, then push Return.
    Browser Safari iOS
    Safari Address bar with google entered and highlighted.
  2. Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Search.
    Google search page with search field highlighted.
  3. Make sure search results load properly.
    Search results
  4. If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
    How to Fix My Internet Connection
    Learn how to troubleshoot Internet connectivity issues for any device(s) you have that are struggling to access the Internet.

3 Mail Error Message

There are a couple common error messages you can receive when trying to send and receive email.

Password Prompt
You are prompted for a password over and over.
No Mail Ever Arrives
You get no errors when you send or receive your mail, but even after sending yourself a test message, no mail arrives.

? What kind of error are you receiving?

  1. The mail program keeps asking for my password over and over.
  2. No mail ever arrives.
  3. I get another error when trying to send mail.

We're here to help!

chat
Connect to a Tech Pro

Call or chat with a Tech Pro 24/7.

It can be incredibly frustrating when you can't check-in your mail. This guide will walk you through the basic steps to check to make sure you'll be able to get your mail using Mail on iOS. Also, if problems persist, this guide will help you understand the problem and get the exact help you need from your mail provider so there's little confusion.
iOS Mail Problems
Using This GuideWhile using this guide, after each step, try checking your mail again to see if the problem is resolved. If you continue to have issues, move onto the next step.

Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

Before you restart or shut down your device, make sure to save all necessary work to prevent data loss.
  1. Push and hold the Power button for a few moments.
    iPhone with power button highlighted.
    Depending on the model of iPhone you have, the location of the power button may be on the top or on the right-hand side.
  2. Slide the Power symbol on your screen to the right to shut down your iPhone.
    Slide to Power off Prompt with power switch highlighted and arrow indicating to slide to the right.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments to turn your iPhone back on.
    iPhone with power button highlighted.
After rebooting, check if you are still having the same problem again. Many times, this is all that's needed to fix issues you may have!
  1. Open your browser. In the address bar at the top, type in google.com, then push Return.
    Browser Safari iOS
    Safari Address bar with google entered and highlighted.
  2. Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Search.
    Google search page with search field highlighted.
  3. Make sure search results load properly.
    Search results
  4. If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
    How to Fix My Internet Connection
    Learn how to troubleshoot Internet connectivity issues for any device(s) you have that are struggling to access the Internet.

There are a couple common error messages you can receive when trying to send and receive email.

Password Prompt
You are prompted for a password over and over.
No Mail Ever Arrives
You get no errors when you send or receive your mail, but even after sending yourself a test message, no mail arrives.

You are able to reach your email service provider, but the login credentials that are being used are not working. This could be due to the username or password being typed incorrectly, stored credentials being old or outdated, or the account itself could be locked out.

Too many failed login attempts can cause your mail provider to lock you out of your email account temporarily. This is for security reasons, so that someone can't try to guess your password all day long.

You will need to contact your email provider and ask them for assistance with accessing your account again.

After sending yourself a test message, it never arrived in your inbox. This indicates either your mail is being forwarded, or there is a problem with your mail provider. You will need to contact your email provider, and ask them to check if your mail is being forwarded, or there's another problem with your mailbox itself.