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How to Fix Element Smart TV Remote

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

Your Element Smart TV comes equipped with a simple, intuitive interface that can be manipulated entirely with the bundled remote control. If you lose the ability to operate your television with the remote control, whether it be entirely or intermittently, the following troubleshooting steps may help resolve your remote control issues.
Element TV with remote

1 Aim IR Remote Correctly

  1. Make sure that there are no obstructions between your remote and the TV.
    Roku remote pointed at TV screen.
  2. Point the remote directly at the TV or at an optimal distance.

? Ensure the remote is aimed properly - has this resolved the issue?

  1. Yes
  2. No

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Your Element Smart TV comes equipped with a simple, intuitive interface that can be manipulated entirely with the bundled remote control. If you lose the ability to operate your television with the remote control, whether it be entirely or intermittently, the following troubleshooting steps may help resolve your remote control issues.
Element TV with remote

  1. Make sure that there are no obstructions between your remote and the TV.
    Roku remote pointed at TV screen.
  2. Point the remote directly at the TV or at an optimal distance.
If your remote is unresponsive or responding intermittently, try the following:
  1. Open the battery cover and remove the batteries.
  2. Insert the batteries observing the proper orientation as indicated in the battery compartment.
    Battery being inserted into Roku remote.
  3. If there is no improvement after reseating the batteries, try replacing them.

This is a general guide for rebooting Home Theater or Surround Sound components. This can be any component within your Home Theater system including your TV, A/V Receiver, Cable Box, DVD or Blu-Ray player, etc. Most devices can be power cycled by using their remote controls. However, certain unresponsive devices may need to be unplugged from power if the remote does nothing or does not completely shut the component off.

To power cycle a component using its remote control:

  1. Press the power button on the remote control of the component you need to power cycle.
    AV receiver remote with power button highlighted.
  2. The component should turn off and can then be turned back on at any time using the same button on the remote control.

If power cycling via the component's remote control does not work:

  1. First, attempt to turn off the component normally by pressing it's power button.
    Common TV power button.
  2. Next, unplug the component from power.
    Removing a power cord from a wall outlet. Illustration.
  3. Wait at least 30 seconds.
  4. Plug the component back into power and attempt to power it back on.

You can use any device with a digital camera and a live display, such as a handheld camera, computer webcam, smartphone or tablet camera, to test the infrared emitter in your remote.

  1. Point your remote towards the camera lens. If you use a smartphone, you can use the selfie (front facing) camera.
    Remote pointed at smartphone camera.
  2. Press any button on the remote and look at the live display of the camera.
  3. You should see a flashing purple light as you press and hold the button.
    Remote IR LED flashing in camera view.
  1. Make sure that there are no obstructions between your remote and the TV.
    Roku remote pointed at TV screen.
  2. Point the remote directly at the TV or at an optimal distance.