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How to Fix Distorted Audio or Video Element Smart TV

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path by rating it at the end.

Introduction

Distorted picture and sound issues can occur on your Element Smart TV due to issues with over-the-air or broadcast television. Whether you are having issues with distorted picture or sound, this guide will take you through troubleshooting steps that may help resolve the picture and sound issues you're experiencing.
Element TV with wavy image

1 Power cycle

If you haven't already, please try power cycling the device you're working with.

  1. Turn off your device.
    Power
  2. Wait ten seconds.
    Wait 10 Seconds
  3. Turn your device on again.
    Power

? Did restarting your TV and antenna/satellite help?

  1. Yes
  2. No

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Distorted picture and sound issues can occur on your Element Smart TV due to issues with over-the-air or broadcast television. Whether you are having issues with distorted picture or sound, this guide will take you through troubleshooting steps that may help resolve the picture and sound issues you're experiencing.
Element TV with wavy image

If you haven't already, please try power cycling the device you're working with.

  1. Turn off your device.
    Power
  2. Wait ten seconds.
    Wait 10 Seconds
  3. Turn your device on again.
    Power
To better assist you, please answer this question.
If the TV is connected to an indoor antenna, try to adjust or re-position the antenna until you get stronger signal strength.
Rabbit Ears antenna
  1. Make sure that the coaxial cable is firmly attached at the back of the TV and that there are no broken wires.
    Coaxial cable and TV connector on rear highlighted.
  2. If the TV is connected to a cable or satellite box, ensure that the box is turned on and the cables are firmly connected from the box to the TV, and to the wall or outside source. Try changing the cables, if necessary.
    Wall coaxial connector, cable box and TV connection diagram.

If You Are Watching TV

If you are trying to watch TV (whether it be over-the-air or via your cable / satellite provider), switch to another channel. The channel you are tuned into may be having broadcast difficulties.

Remote with Channel Lighted. Illustration

If You Are Using an External Source

If you are watching a DVD or Blu-ray, try another disc. If you don't have access to another disc, try a different external source connected to your TV, such as a cable box or video game console.

  • To switch your TV to a different external source, press the SOURCE button on your remote.
    Remote with Source button highlighted. Illustration
Sometimes image quality can be affected by local interference, such as an electrical appliance or power tools. Appliances like microwaves, refrigerators, freezers, or power tools like drills and saws can cause interference even while not running.
Interference caused by power tools. Illustration
  1. Turn off temporarily any of the above devices and check if the issue persists.
  2. If that fixes it, try and move that device further from the TV.