How to Fix Crashes for Safari

Introduction

This guide will take you through the steps to get Safari back working properly on your computer.

? What kind of problem are you having with Safari?

  1. Safari opens, but crashes when browsing
  2. Safari will not open at all

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This guide will take you through the steps to get Safari back working properly on your computer.

By default, Safari will run in the background to provide faster access. If it runs out of memory, though, this can end up causing a problem. Quitting and restarting Safari can often resolve these problems.

  1. Select Safari on your Dock.
    Apple Safari.
  2. Select the Safari menu, then Quit Safari.
    Safari menu with Quit Safari highlighted.
  1. From the menu bar across the top of the screen, select the Apple menu, then Restart...
    macOS Mojave Apple Menu with Restart highlighted.
  1. Open your browser, and visit the website you had problems with at the start.
    Apple Safari.
  2. Make sure the page loads properly, and try following a few of the links from the page.
  1. Open Safari.
    Apple Safari.
  2. Select the Safari menu, then select Clear History.
    Safari menu with Clear History highlighted.
  3. Select Clear all history, then select Clear History.
    Clear history dialog with Clear All History and Clear History button highlighted.

By default, Safari will run in the background to provide faster access. If it runs out of memory, though, this can end up causing a problem. Quitting and restarting Safari can often resolve these problems.

  1. Select Safari on your Dock.
    Apple Safari.
  2. Select the Safari menu, then Quit Safari.
    Safari menu with Quit Safari highlighted.
  1. Open your browser, and visit the website you had problems with at the start.
    Apple Safari.
  2. Make sure the page loads properly, and try following a few of the links from the page.

Extensions provide extra features to Safari. Sometimes, these Extensions are not coded well, break after an update, or they change the way Safari works in a malicious way to show you advertisements.

Disabling or removing unneeded or unwanted Extensions can help resolve these problems.

Some pop-ups are created from extensions and add-ons installed on your browser. We will be going over steps to remove the extension.

Apple Safari.

  1. From the Safari menu, choose Preferences.
    Safari with Safari menu and Preferences highlighted. Screenshot
  2. The following steps can be repeated to remove multiple browser extensions.
    • Click the Extensions tab. Click on Uninstall for any extensions you want to remove.
      Extensions menu with Uninstall highlighted. Screenshot
    • You will get a confirmation window.  Click on Uninstall to confirm removal.
      Confirmation window with Uninstall highlighted. Screenshot
    • If a new tab opens up, you can close it by hitting the X.
  3. Extensions are now gone, you may have to restart your browser for it to take effect. If you removed a malicious extension, it might have changed your homepage.
  1. Open your browser, and visit the website you had problems with at the start.
    Apple Safari.
  2. Make sure the page loads properly, and try following a few of the links from the page.

Our next step is to manually remove the settings, extensions, and cache of Safari.

In most cases, your bookmarks and saved passwords will be saved through this process, but they can be lost during this process if you haven't signed into an iCloud account with your Mac.

Any history, frequently used pages, cookies, and Extensions will be lost.

Any bookmarks, passwords, and extension settings will be lost if you have not signed into your iCloud account.

Some of the areas and files we will need to check are within folders that are crutial to your Mac functioning properly. While this guide will walk you through this, it is imperative that the instructions be followed exactly, or your system could become unstable and require you to reinstall the macOS, or take the machine to an Apple service center to resolve the problem.

By default, Safari will run in the background to provide faster access. If it runs out of memory, though, this can end up causing a problem. Quitting and restarting Safari can often resolve these problems.

  1. Select Safari on your Dock.
    Apple Safari.
  2. Select the Safari menu, then Quit Safari.
    Safari menu with Quit Safari highlighted.

If a malicious or poorly-written Plug-In is causing Safari to crash, the only way to fix the problem is to remove it manually.

This guide will take you directly to the 2 locations Plug-Ins are stored on your Mac Hard Drive. Be extremely careful to select the right folder names throughout this process, as deleting the wrong files can cause severe problems with your Mac.

Trash System Level Plug-Ins

  1. Open Finder.
    Finder.
  2. Select Go > Computer.
    Finder Go menu with Computer highlighted.
  3. Select your macOS hard drive.
    Finder showing Computer with macOS hard drive highlighted.
  4. Select Library.
    Mac HD with Library highlighted.
  5. Select Internet Plug-Ins.
    Library with Internet Plug-Ins highlighted.
  6. Trash any items in this folder.
    Internet Plug-Ins folder.
    Do not empty your Trash after doing this. If something does not work properly, the Trash will provide an easy way to restore the files.

Trash User-Level Plug-Ins

  1. Open Finder.
    Finder.
  2. Select Go > Home.
    Finder Go menu with Home highlighted.
  3. Select View > Show View Options.
    Finder View menu with Show View Options highlighted.
  4. Make sure Show Library Folder is checked, then close this dialog by clicking the red circle in the top-left corner.
    Folder Options with Show Library Folder and close icon highlighted.
  5. Select Library.
    Home folder with Library highlighted.
  6. Select Internet Plug-Ins.
    Library folder with Internet Plug-Ins highlighted.
  7. Trash any items in this folder.
    Internet Plug-Ins folder.
    Do not empty your Trash after doing this. If something does not work properly, the Trash will provide an easy way to restore the files.

A bad or corrupt settings file can sometimes cause problems with Safari. Deleting the file is safe, as it will be rebuilt the next time Safari is opened.

  1. Open Finder.
    Finder.
  2. Select Go > Home.
    Finder Go menu with Home highlighted.
  3. Select View > Show View Options.
    Finder View menu with Show View Options highlighted.
  4. Make sure Show Library Folder is checked, then close this dialog by clicking the red circle in the top-left corner.
    Folder Options with Show Library Folder and close icon highlighted.
  5. Select Library.
    Home folder with Library highlighted.
  6. Select Preferences.
    Home Library with Preferences highlighted.
  7. Locate the com.apple.Safari.plist file, and Trash it.
    Preferences folder with com.apple.Safari.plist highlighted.
    Be careful to choose the exact file com.apple.Safari.plist, there are other files with very similar names, do not remove them.
  1. Open your browser, and visit the website you had problems with at the start.
    Apple Safari.
  2. Make sure the page loads properly, and try following a few of the links from the page.
If you are a PST, follow the Escalation Process to PTE.
It Can't Happen Here
  1. Select the Apple menu, then Force Quit.
    Apple menu with Force Quit highlighted.
  2. Highlight Safari in the list, and select Force Quit.
    Force Quit dialog with Safari and Force Quit button highlighted.
  3. You'll be prompted if you're sure, select Force Quit.
    Force Quit conformation with Force Quit highlighted.
  1. Select the Apple menu, then Force Quit.
    Apple menu with Force Quit highlighted.
  2. Highlight Safari in the list, and select Force Quit.
    Force Quit dialog with Safari and Force Quit button highlighted.
  3. You'll be prompted if you're sure, select Force Quit.
    Force Quit conformation with Force Quit highlighted.
  1. Open your browser, and visit the website you had problems with at the start.
    Apple Safari.
  2. Make sure the page loads properly, and try following a few of the links from the page.
  1. From the menu bar across the top of the screen, select the Apple menu, then Restart...
    macOS Mojave Apple Menu with Restart highlighted.
  1. Open your browser, and visit the website you had problems with at the start.
    Apple Safari.
  2. Make sure the page loads properly, and try following a few of the links from the page.
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