How to Fix Crashes for Microsoft Edge

Introduction

We all rely on our web browsers to get us through the day, so serious problems with your browser of choice can have a serious impact on your productivity, peace of mind, or even less important things like Netflix binge watches. This guide will take you through troubleshooting steps to get Microsoft Edge working properly on your machine.
Microsoft Edge

? What kind of problem are you having with Microsoft Edge?

  1. Microsoft Edge opens, but crashes when browsing
  2. Microsoft Edge will not open at all

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We all rely on our web browsers to get us through the day, so serious problems with your browser of choice can have a serious impact on your productivity, peace of mind, or even less important things like Netflix binge watches. This guide will take you through troubleshooting steps to get Microsoft Edge working properly on your machine.
Microsoft Edge

Before you restart or shut down your PC, make sure to save all necessary work to prevent data loss.
  1. Select the Start menu, then select Power.
    Windows 10 Start Menu
    Windows 10 Power Button
  2. Select Restart.
    Windows 10 Power menu with Restart highlighted.
  1. Open Microsoft Edge, and visit the website you had problems with at the start.
    Microsoft Edge.
  2. Make sure the page loads properly, and try following a few of the links from the page.
  1. Click on Edge icon to open.
    Microsoft Edge.
  2. Click on the three dots in the upper right hand corner.
    Edge with 3 dots highlighted. Screenshot
  3. Click on Settings.
    Edge menu with Settings highlighted. Screenshot\
  4. Click on Choose what to clear. It is under Clear browsing data.
    Settings menu with Choose what to clear highlighted. Screenshot
  5. Make sure the first four checkboxes are checked. Then click Clear.
    Edge clearing menu with Clear highlighted. Screenshot
  6. When complete, the message All clear! will be displayed.
    All clear screenshot

Quitting and restarting Microsoft Edge can often solve a lot of problems.

  1. Select the X in the top-right corner.
    Edge with X highlighted. Screenshot
  2. Click on Edge icon to reopen.
    Microsoft Edge.
  1. Open Microsoft Edge, and visit the website you had problems with at the start.
    Microsoft Edge.
  2. Make sure the page loads properly, and try following a few of the links from the page.

Extensions provide extra features to Microsoft Edge. Sometimes, these Extensions are not coded well, break after an update, or because they change the way Microsoft Edge works in a malicious way to show you advertisements.

Disabling Extensions can help resolve these problems.

It is recommended to disable all Extensions. Then enable your wanted extensions one by one, testing each time to find the extension that's causing problems.

  1. Open Microsoft Edge, select the menu in the top-right corner, and select Extensions.
    Microsoft Edge.
    Edge browser with menu open and extensions highlighted.
  2. Set the slider to Off for every extension you have installed.
    Extensions menu with slider set to off.
    Everything listed below "Suggested" aren't installed and can be ignored for this step.
  1. Open Microsoft Edge, and visit the website you had problems with at the start.
    Microsoft Edge.
  2. Make sure the page loads properly, and try following a few of the links from the page.

One of the Extensions being used in Microsoft Edge is causing problems.

You can use Microsoft Edge with extensions disabled, it will function perfectly fine.

If you wish, return to Extensions and enable each extension one by one, testing after each, to determine which one is causing you problems, then remove just that extension.

  1. Click on the three dots in the upper right hand corner.
    Edge with 3 dots highlighted. Screenshot
  2. Click on Extensions.
    Edge menu with extensions highlighted. Screenshot
  3. Slide the slider to on, to enable a single extension. Then test Microsoft Edge again.
    Edge extension menu with slider in off position highlighted. Screenshot
    Repeat these steps till Microsoft Edge no longer works to find the Extension giving you problems, then remove that extension.
  4. For the problem extension, select the gear icon.
    Extension with gear highlighted. Screenshot
  5. Select the Uninstall button near the bottom.
    Extension with Uninstall highlighted. Screenshot
  6. You will be prompted if you're sure you wish to remove it, select OK.
    Removal prompt with OK highlighted. Screenshot
    • If you get a new tab after the removal, you can close the tab by clicking the X.
      Edge extension removal popup with X highlighted. Screenshot

Our next step is to re-install Microsoft Edge.

In most cases, your bookmarks and saved passwords will be saved through uninstalling and reinstalling, but they can be lost during this process.

Any history, frequently used pages, cookies, and Extensions will be lost.

  1. Select the (1) Start menu, then type (2) powershell. Windows PowerShell will appear in the search results list. Right-click on PowerShell, and click on (3) Run as administrator. If Windows User Account Control prompt appears, click Yes.
    Start menu with powershell typed in and Run as Administrator highlighted. Screenshot
  2. In PowerShell, type in exactly what is displayed in the following note:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml" -Verbose}

    Powershell window with command typed in. Screenshot
  3. Press Enter.
  4. The process should complete fairly quickly. It will be done when the last line says "PS C:\WINDOWS\system32>"
    Powershell screen
Before you restart or shut down your PC, make sure to save all necessary work to prevent data loss.
  1. Select the Start menu, then select Power.
    Windows 10 Start Menu
    Windows 10 Power Button
  2. Select Restart.
    Windows 10 Power menu with Restart highlighted.
  1. Open Microsoft Edge, and visit the website you had problems with at the start.
    Microsoft Edge.
  2. Make sure the page loads properly, and try following a few of the links from the page.
If you are a PST, follow the Escalation Process to PTE.

Sometimes Microsoft Edge can get stuck as it launches. Forcing it to quit and restarting it usually fixes this problem.

  1. On your keyboard, press the Control, Alt, and Delete keys at the same time.
    PC Desktop Keyboard with Ctrl-Alt-Del highlighted.
  2. Select Task Manager.
    Ctrl-Alt-Del screen with Task Manager highlighted.
  3. Select any entries named (1) Microsoft Edge, then select (2) End task.
    Task Manager with Microsoft Edge and End task highlighted. Screenshot
  1. Open Microsoft Edge, and visit the website you had problems with at the start.
    Microsoft Edge.
  2. Make sure the page loads properly, and try following a few of the links from the page.
Before you restart or shut down your PC, make sure to save all necessary work to prevent data loss.
  1. Select the Start menu, then select Power.
    Windows 10 Start Menu
    Windows 10 Power Button
  2. Select Restart.
    Windows 10 Power menu with Restart highlighted.
  1. Open Microsoft Edge, and visit the website you had problems with at the start.
    Microsoft Edge.
  2. Make sure the page loads properly, and try following a few of the links from the page.
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