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How to Fix Crashes for Google Chrome on a Mac

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

We use our computers increasingly online, utilizing the web browser for more and more of our daily tasks. When the browser isn't working right, it can become incredibly frustrating. This guide will take you through the steps to get Chrome back working properly on your Mac computer. These steps are listed in order, so start with the first one, see if that helps, and then continue to the next one if it doesn't.
Chrome browser showing Chrome logo.

1 Quit and Restart Chrome

Quit Chrome Normally

Quitting and restarting Chrome can quickly and easily fix many problems it may have:

    1. Select Chrome on your Dock.
      Google Chrome.
    2. Select the Chrome menu, then Quit Google Chrome.
      Chrome menu with Quit Google Chrome highlighted.

Quit Chrome Forcefully

If you're unable to quit Chrome the normal way, you may need to force it to quit:

  1. Select the Apple menu, then Force Quit.
    Apple menu with Force Quit highlighted.
  2. Highlight Google Chrome in the list, and select Force Quit.
    Force Quit with Google Chrome and Force Quit highlighted.
  3. You'll be prompted if you're sure, select Force Quit.
    Force Quit conformation dialog with Force Quit highlighted.

2 Clear Chrome Saved Data

  1. Open Google Chrome.
    Google Chrome.
  2. Select the menu at the top.
    Menu button highlighted and pointed out in Google Chrome.
  3. Click More tools, then select Clear browsing data.
    Chrome menu with More Tools and Clear Browsing Data highlighted.
  4. Select Advanced at the top. For Time range, select All time. Place a checkmark next to each item you'd like to clear, then select Clear data.
    Chrome settings showing how to delete history
    Browsing history
    Recommended
    This clears the memory of the pages you've browsed to.
    Download history
    Recommended
    This clears the memory of files you've downloaded.
    Cookies and other site data
    Recommended
    Pages store small data to remember you between visits to their pages. These are called cookies. This option clears cookies.
    Cached images and files
    Recommended
    Pages are downloaded and saved to your computer, so they are faster to display. This option clears cached copies, which can resolve many problems you may have.
    Passwords and other sign-in data
    Not Recommended
    The browser saves usernames and passwords for sites you sign into. There's no need to clear this, normally.
    Autofill form data
    Not Recommended
    Your browser stores other form data, such as your address, common search terms, and other things you type often on sites. There's no need to clear this, normally.
    Site Settings
    Recommended
    Checking this will clear specialty site settings you may have save.
    Hosted app data
    Recommended
    Some sites, especially Google apps, store extra app data that will automatically re-download when needed. Clearing this will cause a very small wait and solves problems with those apps.

3 Delete Unwanted Chrome Extensions

Extensions provide extra features to Chrome. Sometimes, these extensions are not coded well, break after a Chrome update or they  change the way Chrome works in an unwanted or malicious way.

Disabling or removing unneeded or unwanted Extensions can help resolve these problems.

It is recommended to delete all unwanted extensions and disable all other extensions, then test Chrome. After that, enable the wanted extensions one by one, test Chrome with each one to find the extensions that are causing problems and delete them.
  1. Open Google Chrome.
    Google Chrome
  2. Select the Menu in the top right corner.
    Menu button highlighted and pointed out in Google Chrome.
  3. Then, point to More tools, and select Extensions.
    Chrome menu with More tools and Extensions highlighted.
    Toggle OffDisable an Extension
    1. Select the toggle in the bottom right of the extension.
      Extension with Toggle highlighted.
    Repeat this for each extension you want to disable.
    DeleteDelete an Extension
    1. Select Remove for the extension.
      Extension with Remove highlighted.
    2. Select Remove to confirm.
      Remove confirmation with Remove highlighted.
    Repeat this for each extension you want to delete.

4 Restart the Mac

  1. From the menu bar across the top of the screen, select the Apple menu, then Restart...
    macOS Mojave Apple Menu with Restart highlighted.

5 Uninstall Chrome

Sometimes it's necessary to uninstall Google Chrome then reinstall it.

In most cases, your bookmarks and saved passwords will be saved through uninstalling and reinstalling, but they can be lost during this process if you haven't signed into a Google account with Chrome in the past.

Any history, frequently used pages, cookies, and Extensions will be lost.

Any bookmarks, passwords, and extension settings will be lost if you have not signed into your Google account with Chrome, and won't be available again till after you sign back into your Google account with Chrome after reinstalling.

  1. Select Finder in your Dock.
    Finder.
  2. Select Go > Applications.
    Finder Go menu with Applications highlighted.
  3. Drag Google Chrome to the Trash icon on your Dock.
    Dragging Google Chrome to Trash.

6 Install Chrome

We will use the built-in Safari browser on your Mac to download and install Google Chrome.

  1. Open Safari from your Dock.
    Apple Safari.
  2. In the address bar at the top, type https://www.google.com/chrome/browser/ then press return.
    Browser address bar with address filled in.
  3. Select Download Chrome.
    Chrome Download page with Download Chrome highlighted.
  4. Carefully read the Terms of Service, then select Accept and Install.
    Chrome Terms of Service with Accept and Install highlighted.
  5. Select Downloads, then select googlechrome.dmg from the list.
    Safari Downloads with googlechrome.dmg highlighted.
  6. Drag Google Chrome to the Applications shortcut.
    Installing Google Chrome.
  7. Once Chrome has finished copying, drag the mounted installer disk image for Chrome from your Desktop to the Trash to unmount it. You do not need the installer now that Chrome is installed.
    Ejecting Chrome installer disk image.

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We use our computers increasingly online, utilizing the web browser for more and more of our daily tasks. When the browser isn't working right, it can become incredibly frustrating. This guide will take you through the steps to get Chrome back working properly on your Mac computer. These steps are listed in order, so start with the first one, see if that helps, and then continue to the next one if it doesn't.
Chrome browser showing Chrome logo.

Quit Chrome Normally

Quitting and restarting Chrome can quickly and easily fix many problems it may have:

    1. Select Chrome on your Dock.
      Google Chrome.
    2. Select the Chrome menu, then Quit Google Chrome.
      Chrome menu with Quit Google Chrome highlighted.

Quit Chrome Forcefully

If you're unable to quit Chrome the normal way, you may need to force it to quit:

  1. Select the Apple menu, then Force Quit.
    Apple menu with Force Quit highlighted.
  2. Highlight Google Chrome in the list, and select Force Quit.
    Force Quit with Google Chrome and Force Quit highlighted.
  3. You'll be prompted if you're sure, select Force Quit.
    Force Quit conformation dialog with Force Quit highlighted.
  1. Open Google Chrome.
    Google Chrome.
  2. Select the menu at the top.
    Menu button highlighted and pointed out in Google Chrome.
  3. Click More tools, then select Clear browsing data.
    Chrome menu with More Tools and Clear Browsing Data highlighted.
  4. Select Advanced at the top. For Time range, select All time. Place a checkmark next to each item you'd like to clear, then select Clear data.
    Chrome settings showing how to delete history
    Browsing history
    Recommended
    This clears the memory of the pages you've browsed to.
    Download history
    Recommended
    This clears the memory of files you've downloaded.
    Cookies and other site data
    Recommended
    Pages store small data to remember you between visits to their pages. These are called cookies. This option clears cookies.
    Cached images and files
    Recommended
    Pages are downloaded and saved to your computer, so they are faster to display. This option clears cached copies, which can resolve many problems you may have.
    Passwords and other sign-in data
    Not Recommended
    The browser saves usernames and passwords for sites you sign into. There's no need to clear this, normally.
    Autofill form data
    Not Recommended
    Your browser stores other form data, such as your address, common search terms, and other things you type often on sites. There's no need to clear this, normally.
    Site Settings
    Recommended
    Checking this will clear specialty site settings you may have save.
    Hosted app data
    Recommended
    Some sites, especially Google apps, store extra app data that will automatically re-download when needed. Clearing this will cause a very small wait and solves problems with those apps.

Extensions provide extra features to Chrome. Sometimes, these extensions are not coded well, break after a Chrome update or they  change the way Chrome works in an unwanted or malicious way.

Disabling or removing unneeded or unwanted Extensions can help resolve these problems.

It is recommended to delete all unwanted extensions and disable all other extensions, then test Chrome. After that, enable the wanted extensions one by one, test Chrome with each one to find the extensions that are causing problems and delete them.
  1. Open Google Chrome.
    Google Chrome
  2. Select the Menu in the top right corner.
    Menu button highlighted and pointed out in Google Chrome.
  3. Then, point to More tools, and select Extensions.
    Chrome menu with More tools and Extensions highlighted.
    Toggle OffDisable an Extension
    1. Select the toggle in the bottom right of the extension.
      Extension with Toggle highlighted.
    Repeat this for each extension you want to disable.
    DeleteDelete an Extension
    1. Select Remove for the extension.
      Extension with Remove highlighted.
    2. Select Remove to confirm.
      Remove confirmation with Remove highlighted.
    Repeat this for each extension you want to delete.
  1. From the menu bar across the top of the screen, select the Apple menu, then Restart...
    macOS Mojave Apple Menu with Restart highlighted.

Sometimes it's necessary to uninstall Google Chrome then reinstall it.

In most cases, your bookmarks and saved passwords will be saved through uninstalling and reinstalling, but they can be lost during this process if you haven't signed into a Google account with Chrome in the past.

Any history, frequently used pages, cookies, and Extensions will be lost.

Any bookmarks, passwords, and extension settings will be lost if you have not signed into your Google account with Chrome, and won't be available again till after you sign back into your Google account with Chrome after reinstalling.

  1. Select Finder in your Dock.
    Finder.
  2. Select Go > Applications.
    Finder Go menu with Applications highlighted.
  3. Drag Google Chrome to the Trash icon on your Dock.
    Dragging Google Chrome to Trash.

We will use the built-in Safari browser on your Mac to download and install Google Chrome.

  1. Open Safari from your Dock.
    Apple Safari.
  2. In the address bar at the top, type https://www.google.com/chrome/browser/ then press return.
    Browser address bar with address filled in.
  3. Select Download Chrome.
    Chrome Download page with Download Chrome highlighted.
  4. Carefully read the Terms of Service, then select Accept and Install.
    Chrome Terms of Service with Accept and Install highlighted.
  5. Select Downloads, then select googlechrome.dmg from the list.
    Safari Downloads with googlechrome.dmg highlighted.
  6. Drag Google Chrome to the Applications shortcut.
    Installing Google Chrome.
  7. Once Chrome has finished copying, drag the mounted installer disk image for Chrome from your Desktop to the Trash to unmount it. You do not need the installer now that Chrome is installed.
    Ejecting Chrome installer disk image.