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How to Fix Crashes for Google Chrome in Windows

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

Google Chrome is currently the most popular browser in the world today. So, of course, it's a huge inconvenience if you're running into "Aw, snap!" or "He's dead, Jim!" crash screens. While Google is trying to be humorous, running into this message frequently while you're trying to work won’t end up being the funniest of jokes. Crashing at the wrong time can cause you to lose a big chunk of work or even some precious data.

This guide will go over common fixes for Chrome crashes that will help get your browser back to a stable state.

Each fix is listed in order. Try each one individually and test your browser. If you're still having trouble, try the next fix until you find one that has resolved the issue.

Google Chrome crash screen.

1 Quit and Restart Chrome

Quit Chrome Normally

Quitting and restarting Chrome can quickly and easily fix many problems it may have:

  1. Select the menu in the top-right corner.
    Menu button highlighted and pointed out in Google Chrome.
  2. Select Exit at the bottom.
    Chrome menu with Exit highlighted.

Quit Chrome Forcefully

If you're unable to quit Chrome the normal way, you may need to force it to quit:

  1. On your keyboard, press the Control, Alt, and Delete keys at the same time.
    PC Desktop Keyboard with Ctrl-Alt-Del highlighted.
  2. Select Task Manager.
    Ctrl-Alt-Del screen with Task Manager highlighted.
  3. Select More details.
    Task Manager with More details highlighted.
  4. Select any entries named Google Chrome or chrome.exe, then select End task.
    Task Manager with Google Chrome and End task highlighted.

2 Clear Chrome Saved Data

  1. Open Google Chrome.
    Google Chrome.
  2. Select the menu at the top.
    Menu button highlighted and pointed out in Google Chrome.
  3. Click More tools, then select Clear browsing data.
    Chrome menu with More Tools and Clear Browsing Data highlighted.
  4. Select Advanced at the top. For Time range, select All time. Place a checkmark next to each item you'd like to clear, then select Clear data.
    Chrome settings showing how to delete history
    Browsing history
    Recommended
    This clears the memory of the pages you've browsed to.
    Download history
    Recommended
    This clears the memory of files you've downloaded.
    Cookies and other site data
    Recommended
    Pages store small data to remember you between visits to their pages. These are called cookies. This option clears cookies.
    Cached images and files
    Recommended
    Pages are downloaded and saved to your computer, so they are faster to display. This option clears cached copies, which can resolve many problems you may have.
    Passwords and other sign-in data
    Not Recommended
    The browser saves usernames and passwords for sites you sign into. There's no need to clear this, normally.
    Autofill form data
    Not Recommended
    Your browser stores other form data, such as your address, common search terms, and other things you type often on sites. There's no need to clear this, normally.
    Site Settings
    Recommended
    Checking this will clear specialty site settings you may have save.
    Hosted app data
    Recommended
    Some sites, especially Google apps, store extra app data that will automatically re-download when needed. Clearing this will cause a very small wait and solves problems with those apps.

3 Delete Unwanted Chrome Extensions

Extensions provide extra features to Chrome. Sometimes, these extensions are not coded well, break after a Chrome update or they  change the way Chrome works in an unwanted or malicious way.

Disabling or removing unneeded or unwanted Extensions can help resolve these problems.

It is recommended to delete all unwanted extensions and disable all other extensions, then test Chrome. After that, enable the wanted extensions one by one, test Chrome with each one to find the extensions that are causing problems and delete them.
  1. Open Google Chrome.
    Google Chrome
  2. Select the Menu in the top right corner.
    Menu button highlighted and pointed out in Google Chrome.
  3. Then, point to More tools, and select Extensions.
    Chrome menu with More tools and Extensions highlighted.
    Toggle OffDisable an Extension
    1. Select the toggle in the bottom right of the extension.
      Extension with Toggle highlighted.
    Repeat this for each extension you want to disable.
    DeleteDelete an Extension
    1. Select Remove for the extension.
      Extension with Remove highlighted.
    2. Select Remove to confirm.
      Remove confirmation with Remove highlighted.
    Repeat this for each extension you want to delete.

4 Restart the PC

Before you restart or shut down your PC, make sure to save all necessary work to prevent data loss.
  1. Select the Start menu, then select Power.
    Windows 10 Start Menu
    Windows 10 Power Button
  2. Select Restart.
    Windows 10 Power menu with Restart highlighted.

5 Uninstall Chrome

Sometimes it's necessary to uninstall Google Chrome then reinstall it.

In most cases, your bookmarks and saved passwords will be saved through uninstalling and reinstalling, but they can be lost during this process if you haven't signed into a Google account with Chrome in the past.

Any history, frequently used pages, cookies, and Extensions will be lost.

Any bookmarks, passwords, and extension settings will be lost if you have not signed into your Google account with Chrome, and won't be available again until you sign back into your Google account.

  1. Select the Start menu, then select Settings.
    Start menu with Settings highlighted.
  2. Select Apps.
    Settings with Apps highlighted.
  3. In Apps & features, select Google Chrome, then select Uninstall.
    Apps and features with Chrome and Uninstall highlighted.
  4. Select Uninstall for the conformation message.
    Uninstall conformation with Uninstall highlighted.
  5. The installer will ask permission to run, select Yes.
    User Account Control with Yes highlighted.
  6. The installer will confirm you want to uninstall, select Uninstall.
    Uninstall conformation with Uninstall highlighted.

6 Install Chrome

We will use the built-in Edge browser on your computer to download and install Google Chrome.

  1.  Open Microsoft Edge.
    Microsoft Edge.
  2. In the address bar at the top, type https://www.google.com/chrome/browser/ then press enter.
    Edge address bar with address entered.
  3. Select Download Chrome.
    Chrome download page with Download Chrome highlighted.
  4. Carefully read the Terms of Service, then select Accept and Install.
    Chrome Terms of Service with Accept and Install highlighted.
  5. Select Run to start the installer immediately after download.
    Download dialog with Run highlighted.
  6. The installer will ask permission to run, select Yes.
    User Account Control with Yes highlighted.
  7. Google Chrome will begin installing automatically. Once completed, Google Chrome will open.

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Google Chrome is currently the most popular browser in the world today. So, of course, it's a huge inconvenience if you're running into "Aw, snap!" or "He's dead, Jim!" crash screens. While Google is trying to be humorous, running into this message frequently while you're trying to work won’t end up being the funniest of jokes. Crashing at the wrong time can cause you to lose a big chunk of work or even some precious data.

This guide will go over common fixes for Chrome crashes that will help get your browser back to a stable state.

Each fix is listed in order. Try each one individually and test your browser. If you're still having trouble, try the next fix until you find one that has resolved the issue.

Google Chrome crash screen.

Quit Chrome Normally

Quitting and restarting Chrome can quickly and easily fix many problems it may have:

  1. Select the menu in the top-right corner.
    Menu button highlighted and pointed out in Google Chrome.
  2. Select Exit at the bottom.
    Chrome menu with Exit highlighted.

Quit Chrome Forcefully

If you're unable to quit Chrome the normal way, you may need to force it to quit:

  1. On your keyboard, press the Control, Alt, and Delete keys at the same time.
    PC Desktop Keyboard with Ctrl-Alt-Del highlighted.
  2. Select Task Manager.
    Ctrl-Alt-Del screen with Task Manager highlighted.
  3. Select More details.
    Task Manager with More details highlighted.
  4. Select any entries named Google Chrome or chrome.exe, then select End task.
    Task Manager with Google Chrome and End task highlighted.
  1. Open Google Chrome.
    Google Chrome.
  2. Select the menu at the top.
    Menu button highlighted and pointed out in Google Chrome.
  3. Click More tools, then select Clear browsing data.
    Chrome menu with More Tools and Clear Browsing Data highlighted.
  4. Select Advanced at the top. For Time range, select All time. Place a checkmark next to each item you'd like to clear, then select Clear data.
    Chrome settings showing how to delete history
    Browsing history
    Recommended
    This clears the memory of the pages you've browsed to.
    Download history
    Recommended
    This clears the memory of files you've downloaded.
    Cookies and other site data
    Recommended
    Pages store small data to remember you between visits to their pages. These are called cookies. This option clears cookies.
    Cached images and files
    Recommended
    Pages are downloaded and saved to your computer, so they are faster to display. This option clears cached copies, which can resolve many problems you may have.
    Passwords and other sign-in data
    Not Recommended
    The browser saves usernames and passwords for sites you sign into. There's no need to clear this, normally.
    Autofill form data
    Not Recommended
    Your browser stores other form data, such as your address, common search terms, and other things you type often on sites. There's no need to clear this, normally.
    Site Settings
    Recommended
    Checking this will clear specialty site settings you may have save.
    Hosted app data
    Recommended
    Some sites, especially Google apps, store extra app data that will automatically re-download when needed. Clearing this will cause a very small wait and solves problems with those apps.

Extensions provide extra features to Chrome. Sometimes, these extensions are not coded well, break after a Chrome update or they  change the way Chrome works in an unwanted or malicious way.

Disabling or removing unneeded or unwanted Extensions can help resolve these problems.

It is recommended to delete all unwanted extensions and disable all other extensions, then test Chrome. After that, enable the wanted extensions one by one, test Chrome with each one to find the extensions that are causing problems and delete them.
  1. Open Google Chrome.
    Google Chrome
  2. Select the Menu in the top right corner.
    Menu button highlighted and pointed out in Google Chrome.
  3. Then, point to More tools, and select Extensions.
    Chrome menu with More tools and Extensions highlighted.
    Toggle OffDisable an Extension
    1. Select the toggle in the bottom right of the extension.
      Extension with Toggle highlighted.
    Repeat this for each extension you want to disable.
    DeleteDelete an Extension
    1. Select Remove for the extension.
      Extension with Remove highlighted.
    2. Select Remove to confirm.
      Remove confirmation with Remove highlighted.
    Repeat this for each extension you want to delete.
Before you restart or shut down your PC, make sure to save all necessary work to prevent data loss.
  1. Select the Start menu, then select Power.
    Windows 10 Start Menu
    Windows 10 Power Button
  2. Select Restart.
    Windows 10 Power menu with Restart highlighted.

Sometimes it's necessary to uninstall Google Chrome then reinstall it.

In most cases, your bookmarks and saved passwords will be saved through uninstalling and reinstalling, but they can be lost during this process if you haven't signed into a Google account with Chrome in the past.

Any history, frequently used pages, cookies, and Extensions will be lost.

Any bookmarks, passwords, and extension settings will be lost if you have not signed into your Google account with Chrome, and won't be available again until you sign back into your Google account.

  1. Select the Start menu, then select Settings.
    Start menu with Settings highlighted.
  2. Select Apps.
    Settings with Apps highlighted.
  3. In Apps & features, select Google Chrome, then select Uninstall.
    Apps and features with Chrome and Uninstall highlighted.
  4. Select Uninstall for the conformation message.
    Uninstall conformation with Uninstall highlighted.
  5. The installer will ask permission to run, select Yes.
    User Account Control with Yes highlighted.
  6. The installer will confirm you want to uninstall, select Uninstall.
    Uninstall conformation with Uninstall highlighted.

We will use the built-in Edge browser on your computer to download and install Google Chrome.

  1.  Open Microsoft Edge.
    Microsoft Edge.
  2. In the address bar at the top, type https://www.google.com/chrome/browser/ then press enter.
    Edge address bar with address entered.
  3. Select Download Chrome.
    Chrome download page with Download Chrome highlighted.
  4. Carefully read the Terms of Service, then select Accept and Install.
    Chrome Terms of Service with Accept and Install highlighted.
  5. Select Run to start the installer immediately after download.
    Download dialog with Run highlighted.
  6. The installer will ask permission to run, select Yes.
    User Account Control with Yes highlighted.
  7. Google Chrome will begin installing automatically. Once completed, Google Chrome will open.