How to Fix Chromebook Screen Issues

Introduction

It can be incredibly frustrating when the display on your Chromebook isn't working right. This guide will take you through the basic steps to repair that problem.

Chromebook

? Does the screen turn on at all?

  1. Yes
  2. No

We're here to help!

Connect to a Tech Pro

Call or chat with a Tech Pro 24/7.

It can be incredibly frustrating when the display on your Chromebook isn't working right. This guide will take you through the basic steps to repair that problem.

Chromebook

If an HDMI cable is connected, disconnect it.

Removed HDMI Cable

There are 2 main ways to restart your Chromebook. The first method is preferred.

Shut Down From Menus

  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    screenshot of the chromebook user menu
  2. Select the Power symbol. Your Chromebook will turn off.
    Screenshot of the user menu highlighting the power button in the center bottom
  3. Wait 10 seconds.
  4. Push the Power Button on your Chromebook to turn it back on.

Shut Down With Hardware

  1. Push and hold the Power Button on your keyboard for 10 seconds.
  2. Wait 10 seconds.
  3. Push the Power Button on your Chromebook to turn it back on.
  1. Select your profile picture in the lower-right corner.
    Profile picture selected.
  2. Select Settings.
    Settings.
  3. Scroll down, and select Displays.
    Settings with Displays selected. Screenshot.
  4. Using the slider bar on the right-hand side, adjust the Resolution till it says Best next to the numbers.
    Displays with Resolution slider selected. Screenshot.
  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    Profile Picture highlighted
  2. Select the Power symbol. Your Chromebook will turn off.
    Power button highlighted
  3. Wait 10 seconds.
  4. Press and hold the Refresh key on your keyboard, then push Power. Release the Refresh key.
  1. Plug in the power adapter to your Chromebook, and the wall.
    Picture of a chromebook power adapter plugged in
  2. Allow it to charge for at least 30 minutes.

If an HDMI cable is connected, disconnect it.

Removed HDMI Cable

  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    Profile Picture highlighted
  2. Select the Power symbol. Your Chromebook will turn off.
    Power button highlighted
  3. Wait 10 seconds.
  4. Press and hold the Refresh key on your keyboard, then push Power. Release the Refresh key.
We use cookies on our website to enhance your experience, analyze site usage and support our marketing efforts. To learn more, visit our Privacy Policy. By clicking “Accept”, you agree to our use of cookies and similar technologies.
Accept