How to Fix Chromebook Bluetooth Issues

Introduction

This guide will walk you through solving problems you may have with Bluetooth devices on your Chromebook.

Picture of a chromebook

1 Range Check

The device needs to be within a reasonable range in order to connect.

  • In general, to pair and use a Bluetooth device (like a speaker, headset or smartwatch), the device needs to be within 10 feet of your computer or other device.
  • Some medium and higher-power devices can be farther, up to about 30 feet, but this tends to be for larger devices that plug in or have very large batteries, such as another computer, media streaming device, or a plug-in speaker system.
    Diagram of Recommended Bluetooth Distance

Try moving the Bluetooth device closer if you have trouble.

2 Battery Power

It is important to ensure that your Bluetooth device is powered on with an adequate amount of battery life in order to complete the pairing process without interruption.

  • Ensure your Bluetooth device is powered on.
  • Check your Bluetooth device's battery power.
  • Charge the battery if necessary, or replace old or depleted batteries if need be.

3 Pair Bluetooth

  1. Select the user menu in the bottom-right corner.
    Chrome user menu
  2. Select Bluetooth.
    Chrome user menu with the bluetooth area highlighted
  3. Turn on Bluetooth.
    Chrome Bluetooth settings with the on off switch highlighted
  4. Your Chromebook will start scanning for your Bluetooth device.
    Chrome Bluetooth settings stating it is scanning for devices
  5. Place your Bluetooth device in pairing mode. This varies from device to device, but in many cases, you can push and hold the power button to turn on your Bluetooth device for a couple extra seconds.
  6. Your Chromebook will locate your Bluetooth device, and list it for you to connect to. Select your Bluetooth device.
    Chrome Bluetooth settings with an unpaired device highlighted
  7. Your Chromebook will attempt to pair to your Bluetooth device. If your device requires a password, you'll be prompted for it at this time.
    Chrome Bluetooth settings as it is connecting to a bluetooth device with the connecting message highlighted
  8. Once connected, a small message will display in the corner, letting you know your Bluetooth device is connected and ready to use.
    Chrome pop-up message indicating a bluetooth device is now connected

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This guide will walk you through solving problems you may have with Bluetooth devices on your Chromebook.

Picture of a chromebook

The device needs to be within a reasonable range in order to connect.

  • In general, to pair and use a Bluetooth device (like a speaker, headset or smartwatch), the device needs to be within 10 feet of your computer or other device.
  • Some medium and higher-power devices can be farther, up to about 30 feet, but this tends to be for larger devices that plug in or have very large batteries, such as another computer, media streaming device, or a plug-in speaker system.
    Diagram of Recommended Bluetooth Distance

Try moving the Bluetooth device closer if you have trouble.

It is important to ensure that your Bluetooth device is powered on with an adequate amount of battery life in order to complete the pairing process without interruption.

  • Ensure your Bluetooth device is powered on.
  • Check your Bluetooth device's battery power.
  • Charge the battery if necessary, or replace old or depleted batteries if need be.
  1. Select the user menu in the bottom-right corner.
    Chrome user menu
  2. Select Bluetooth.
    Chrome user menu with the bluetooth area highlighted
  3. Turn on Bluetooth.
    Chrome Bluetooth settings with the on off switch highlighted
  4. Your Chromebook will start scanning for your Bluetooth device.
    Chrome Bluetooth settings stating it is scanning for devices
  5. Place your Bluetooth device in pairing mode. This varies from device to device, but in many cases, you can push and hold the power button to turn on your Bluetooth device for a couple extra seconds.
  6. Your Chromebook will locate your Bluetooth device, and list it for you to connect to. Select your Bluetooth device.
    Chrome Bluetooth settings with an unpaired device highlighted
  7. Your Chromebook will attempt to pair to your Bluetooth device. If your device requires a password, you'll be prompted for it at this time.
    Chrome Bluetooth settings as it is connecting to a bluetooth device with the connecting message highlighted
  8. Once connected, a small message will display in the corner, letting you know your Bluetooth device is connected and ready to use.
    Chrome pop-up message indicating a bluetooth device is now connected
  1. Select the user menu in the bottom-right corner.
    screenshot of the chromebook user menu
  2. Select Bluetooth.
    screenshot of the user menu with bluetooth highlighted
  3. Select Settings.
    screenshot of bluetooth settings with settings gear highlighted
  4. Select Menu for your Bluetooth device.
    Bluetooth settings with the menu button highlighted
  5. Select Disconnect.
    Bluetooth settings with the Disconnect button highlighted
  1. Turn off your Bluetooth device.
  2. Wait 10 to 15 seconds.
  3. Turn your Bluetooth device back on.

In most cases, pushing and holding the power button for 3 to 5 seconds will turn most Bluetooth devices on or off.

There are 2 main ways to restart your Chromebook. The first method is preferred.

Shut Down From Menus

  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    screenshot of the chromebook user menu
  2. Select the Power symbol. Your Chromebook will turn off.
    Screenshot of the user menu highlighting the power button in the center bottom
  3. Wait 10 seconds.
  4. Push the Power Button on your Chromebook to turn it back on.

Shut Down With Hardware

  1. Push and hold the Power Button on your keyboard for 10 seconds.
  2. Wait 10 seconds.
  3. Push the Power Button on your Chromebook to turn it back on.
  1. Select the user menu in the bottom-right corner.
    Chrome user menu
  2. Select Bluetooth.
    Chrome user menu with the bluetooth area highlighted
  3. Turn on Bluetooth.
    Chrome Bluetooth settings with the on off switch highlighted
  4. Your Chromebook will start scanning for your Bluetooth device.
    Chrome Bluetooth settings stating it is scanning for devices
  5. Place your Bluetooth device in pairing mode. This varies from device to device, but in many cases, you can push and hold the power button to turn on your Bluetooth device for a couple extra seconds.
  6. Your Chromebook will locate your Bluetooth device, and list it for you to connect to. Select your Bluetooth device.
    Chrome Bluetooth settings with an unpaired device highlighted
  7. Your Chromebook will attempt to pair to your Bluetooth device. If your device requires a password, you'll be prompted for it at this time.
    Chrome Bluetooth settings as it is connecting to a bluetooth device with the connecting message highlighted
  8. Once connected, a small message will display in the corner, letting you know your Bluetooth device is connected and ready to use.
    Chrome pop-up message indicating a bluetooth device is now connected
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