How to fix Broken Apps on a Chromebook

Introduction

This guide will walk you through troubleshooting problems with apps on your Chromebook.

Google Chromebook.

1 Restart

There are 2 main ways to restart your Chromebook. The first method is preferred.

Shut Down From Menus

  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    screenshot of the chromebook user menu

  2. Select the Power symbol. Your Chromebook will turn off.
    Screenshot of the user menu highlighting the power button in the center bottom

  3. Wait 10 seconds.
  4. Push the Power Button on your Chromebook to turn it back on.

Shut Down With Hardware

  1. Push and hold the Power Button on your keyboard for 10 seconds.
  2. Wait 10 seconds.
  3. Push the Power Button on your Chromebook to turn it back on.

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This guide will walk you through troubleshooting problems with apps on your Chromebook.

Google Chromebook.

There are 2 main ways to restart your Chromebook. The first method is preferred.

Shut Down From Menus

  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    screenshot of the chromebook user menu

  2. Select the Power symbol. Your Chromebook will turn off.
    Screenshot of the user menu highlighting the power button in the center bottom

  3. Wait 10 seconds.
  4. Push the Power Button on your Chromebook to turn it back on.

Shut Down With Hardware

  1. Push and hold the Power Button on your keyboard for 10 seconds.
  2. Wait 10 seconds.
  3. Push the Power Button on your Chromebook to turn it back on.
  1. Open Google Chrome.
    Chrome icon
  2. In the address bar at the top, type https://www.google.com, then push the Enter key on your keyboard. The Google search page should come up.
    Chrome address bar
  3. Try entering something in the search bar, then select Google Search.
    Google webpage with search bar highlighted
  4. Your search results should open up. If they do, you are connected to the Internet.
    example search results
  1. Select your profile picture in the lower-right corner.
    Screenshot of the chromebook user menu
  2. Select Settings.
    Screenshot of the user menu with settings highlighted in the bottom left corner
  3. Scroll to the very bottom and select Advanced.
    Screenshot of the bottom of settings with advanced highlighted
  4. Continue to scroll down and select Clear browsing data.
    screenshot of settings with clear browsing data highlighted
  5. Select Advanced at the top.
    screenshot of clear browsing data with advanced tab highlighted
  6. For Time range, select All time.
    screenshot of clear browsing data with time range highlighted
  7. Scroll down, and make sure there is a check mark for Hosted app data. Then select Clear data.
    screenshot of clear browsing data with hosted app data and clear data button highlighted

Your Chromebook automatically checks for updates on startup. This step will walk you through checking manually.

  1. Select the User menu by clicking your profile picture in the bottom-right corner.
    User menu.
  2. Select Settings.
    User menu with settings highlighted.
  3. Select the Menu in the top-left.
    Top left corner of the settings screen with the menu icon highlighted.
  4. Select About Chrome OS or About Chromium OS on the bottom left of the menu.
    Settings submenu with the about option highlighted at the bottom.
  5. Select Check For Updates.
    About screen with check for updates highlighted.
  6. If your device is up-to-date, it will show that here.
    About screen with the up to date message highlighted.
  7. If there is an update pending, you will be asked to reboot. Choose to reboot, and your device will reboot and update on its own.

The next step is to uninstall, and reinstall the app.

If the service the app is associated with requires a username and password, you will have to re-enter it.

  1. Select the Apps menu in the bottom-left corner.
    Apps Menu.
  2. Select the up arrow ^ to show all your apps.
    Show all apps.
  3. To delete an app, using your right mouse button, right click on the app. A menu will open. Select Remove from Chrome, or Remove from Chromium.
    App menu with Remove from Chrome highlighted.
  4. Select Remove.
    Remove dialog with Remove button highlighted.
  1. Open the Web Store, or Google Play Store.
    Chrome web store. Google Play Store.
  2. Browse the store, or search for the app you want in the search box.
    Web store with search bar highlighted.
  3. When you find the app you want, select Add to Chrome, or Buy (if it is a paid-for app), on the right.
    Store result with Add to Chrome highlighted.
  4. Select Add app.
    App addition conformation dialog with Add App highlighted.
  5. Your app will download and install. You'll find it in the full App Drawer in the bottom-left corner.
    App Drawer with new app highlighted.
Show Me How

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