How to Fix Bluetooth on Heyday Wireless Earbuds

Introduction

This guide covers some easy troubleshooting steps to resolve Bluetooth issues that may arise with the Heyday Wireless Earbuds.
Heyday Logo.

1 Charging

  1. Open the USB port on the side of the controls on the right earbud.
    Charging port open.
  2. Connect your headset to your computer or USB adapter.
  3. The Indicator light will go out when your headset is done charging.
    Diagram of controller with indicator light highlighted.

Your headset will take about one to two hours to charge.

2 Range Check

The device needs to be within a reasonable range in order to connect.

  • In general, to pair and use a Bluetooth device (like a speaker, headset or smartwatch), the device needs to be within 10 feet of your computer or other device.
  • Some medium and higher-power devices can be farther, up to about 30 feet, but this tends to be for larger devices that plug in or have very large batteries, such as another computer, media streaming device, or a plug-in speaker system.
    Diagram of Recommended Bluetooth Distance

Try moving the Bluetooth device closer if you have trouble.

3 Power Cycle Earbuds

  1. Push and hold the Phone button on the remote.
    Controls with Phone button highlighted.
    You should hear descending tones in the headset.
  2. Wait 10 seconds.
  3. Push the phone button for one to two seconds to power the headset back on.

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This guide covers some easy troubleshooting steps to resolve Bluetooth issues that may arise with the Heyday Wireless Earbuds.
Heyday Logo.
  1. Open the USB port on the side of the controls on the right earbud.
    Charging port open.
  2. Connect your headset to your computer or USB adapter.
  3. The Indicator light will go out when your headset is done charging.
    Diagram of controller with indicator light highlighted.

Your headset will take about one to two hours to charge.

The device needs to be within a reasonable range in order to connect.

  • In general, to pair and use a Bluetooth device (like a speaker, headset or smartwatch), the device needs to be within 10 feet of your computer or other device.
  • Some medium and higher-power devices can be farther, up to about 30 feet, but this tends to be for larger devices that plug in or have very large batteries, such as another computer, media streaming device, or a plug-in speaker system.
    Diagram of Recommended Bluetooth Distance

Try moving the Bluetooth device closer if you have trouble.

  1. Push and hold the Phone button on the remote.
    Controls with Phone button highlighted.
    You should hear descending tones in the headset.
  2. Wait 10 seconds.
  3. Push the phone button for one to two seconds to power the headset back on.
For the next step, we'll need to know what type of device you're using to send Bluetooth audio from.

There are 2 main Operating Systems for personal computers currently available, Windows and macOS.

Windows
Windows runs on computers produced by multiple companies, such as Lenovo, Asus, Dell, Toshiba, Hewlett Packard, Acer, and Sony.Windows 10
macOS
Apple is the only company that makes macOS computers.macOS Mojave
  1. Disconnect your headset from the charging cable, if it was connected.
  2. Push and hold the Phone button on the remote.
    Controls with Phone button highlighted.
  3. The Indicator Light will glow white.
    Diagram of controller with indicator light highlighted.

The device name of your headset should be HEYDAY EARBUD 01 or HEYDAY EARBUD 02.

  1. Click the Action Center icon in the bottom right corner of the screen.
    Action Center icon highlighted in Windows system tray.
  2. Tap on the All Settings tile after that.
    All Settings option highlighted in Action Center panel.
  3. Then go to Devices.
    Devices option highlighted in Windows settings.
  4. Select Bluetooth from the left-hand column and ensure the Bluetooth switch is in the On position to the right. Your Windows 10 device will become discoverable and start searching for devices.
    Bluetooth switch highlighted in Windows devices settings.
  5. Once you see the device you want to pair the system with, select it then tap on Pair.
    Pair button highlighted.
  6. After the pairing was successful the device will show the Paired status under its name.
    Device paired.
  1. Disconnect your headset from the charging cable, if it was connected.
  2. Push and hold the Phone button on the remote.
    Controls with Phone button highlighted.
  3. The Indicator Light will glow white.
    Diagram of controller with indicator light highlighted.

The device name of your headset should be HEYDAY EARBUD 01 or HEYDAY EARBUD 02.

  1. On the menu bar, click the Apple menu (1), then System Preferences (2).
    Screenshot of the Apple menu, with System Preferences selected.
  2. Select Bluetooth.
    System Preferences with Bluetooth highlighted.
  3. Ensure that it says Bluetooth: On. Turn it on with the button if it isn't.
    Turn Bluetooth on highlighted.
  4. Your computer will search for any Bluetooth devices in range.
  5. Once your device is located, click Pair.
    Pair button highlighted.
  6. Once the pairing process is complete, your Mac will automatically connect to the device whenever it is in range.

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.Android Home Screen
iOS Smartphone
Apple is the only company that makes iOS smartphones.iOS Home Screen
  1. Disconnect your headset from the charging cable, if it was connected.
  2. Push and hold the Phone button on the remote.
    Controls with Phone button highlighted.
  3. The Indicator Light will glow white.
    Diagram of controller with indicator light highlighted.

The device name of your headset should be HEYDAY EARBUD 01 or HEYDAY EARBUD 02.

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

  1. Open Settings, and select Bluetooth.
    iOS Settings.
    iOS Bluetooth
  2. Make sure that the Bluetooth feature is enabled by flipping the On / Off switch to the green position then wait for the Bluetooth device to show up in the list.
    Turning on Bluetooth.
  3. Tap on the Bluetooth device in the list to pair with it.
  1. Disconnect your headset from the charging cable, if it was connected.
  2. Push and hold the Phone button on the remote.
    Controls with Phone button highlighted.
  3. The Indicator Light will glow white.
    Diagram of controller with indicator light highlighted.

The device name of your headset should be HEYDAY EARBUD 01 or HEYDAY EARBUD 02.

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.
  1. Open Settings, and select Connected devices.
    Android Settings
    Android settings with Connected devices highlighted.
  2. Make sure the Bluetooth feature is enabled by flipping the On / Off switch to the On position then wait for the Bluetooth device to show up in the list.
    Connected devices settings with bluetooth switch highlighted.
  3. Tap on the Bluetooth device in the list to pair with it.
    Bluetooth settings with Heyday entry highlighted.
  4. Your Heyday device will now show as connected.
    Connected Heyday device.
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