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How to Fix Bluetooth iPhone, iPad, or iPod Touch

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

Bluetooth is one of the most widely used wireless technologies in the world. It is a method of wirelessly transferring data between two devices such as your phone and headphones. Bluetooth is great when it works but it can be frustrating when there are issues pairing devices. This guide will assist you with fixing common pairing problems.

1 Troubleshoot Bluetooth

If you are having trouble connecting your Bluetooth device to your iOS device, follow these steps:

  1. Make sure that your Bluetooth accessory and iOS device are close to each other (within a couple of feet).
  2. Check that your Bluetooth accessory is on and fully charged or connected to power. If your accessory uses batteries, check if they need to be replaced.
  3. Restart your Bluetooth accessory.
  4. Make sure that iOS software is up to date.
  5. On your iOS device, go to Settings then Bluetooth and make sure that Bluetooth is on. If you can’t turn on Bluetooth or you see a spinning gear, restart your iOS device.
  6. Unpair the Bluetooth accessory and put it back in discovery mode, then try to pair it again.


If you still can't pair or connect your Bluetooth accessory. Try these steps:

  • If you can pair your accessory with other devices but not your iOS device, unpair the accessory from one of the other devices, then try to pair with your iOS device again.
  • Check with the accessory manufacturer to make sure that your accessory is compatible with your iOS device.
  • If you have any of the following issues, contact Apple Support:
    • You cannot turn on Bluetooth or the setting is grayed out.
    • You cannot connect any Bluetooth accessories to your device.
    • The accessory manufacturer confirmed that your accessory is working correctly.

2 Connect Bluetooth

Some Bluetooth accessories are configured with a PIN or a passkey that is often listed in its information manual. Check your Bluetooth accessory documentation for the correct PIN or passkey.

From Any iOS Device (iPod, iPad, iPhone)

  1. Open Settings
    iOS Settings.
  2. Then Bluetooth.
    Settings menu with Bluetooth highlighted.
  3. Set the Bluetooth accessory in pairing/discovery mode.
  4. Wait for your iOS device to display the detected Bluetooth accessory.
    Bluetooth settings page.
  5. Select the Bluetooth accessory to pair it with the iOS device.
    • If a PIN or passkey is required, you will be prompted to enter it.
    • If there is no passkey, your Bluetooth accessory should connect without issue.

? Can you pair your Bluetooth device now?

  1. Yes
  2. No

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Bluetooth is one of the most widely used wireless technologies in the world. It is a method of wirelessly transferring data between two devices such as your phone and headphones. Bluetooth is great when it works but it can be frustrating when there are issues pairing devices. This guide will assist you with fixing common pairing problems.

If you are having trouble connecting your Bluetooth device to your iOS device, follow these steps:

  1. Make sure that your Bluetooth accessory and iOS device are close to each other (within a couple of feet).
  2. Check that your Bluetooth accessory is on and fully charged or connected to power. If your accessory uses batteries, check if they need to be replaced.
  3. Restart your Bluetooth accessory.
  4. Make sure that iOS software is up to date.
  5. On your iOS device, go to Settings then Bluetooth and make sure that Bluetooth is on. If you can’t turn on Bluetooth or you see a spinning gear, restart your iOS device.
  6. Unpair the Bluetooth accessory and put it back in discovery mode, then try to pair it again.


If you still can't pair or connect your Bluetooth accessory. Try these steps:

  • If you can pair your accessory with other devices but not your iOS device, unpair the accessory from one of the other devices, then try to pair with your iOS device again.
  • Check with the accessory manufacturer to make sure that your accessory is compatible with your iOS device.
  • If you have any of the following issues, contact Apple Support:
    • You cannot turn on Bluetooth or the setting is grayed out.
    • You cannot connect any Bluetooth accessories to your device.
    • The accessory manufacturer confirmed that your accessory is working correctly.

Some Bluetooth accessories are configured with a PIN or a passkey that is often listed in its information manual. Check your Bluetooth accessory documentation for the correct PIN or passkey.

From Any iOS Device (iPod, iPad, iPhone)

  1. Open Settings
    iOS Settings.
  2. Then Bluetooth.
    Settings menu with Bluetooth highlighted.
  3. Set the Bluetooth accessory in pairing/discovery mode.
  4. Wait for your iOS device to display the detected Bluetooth accessory.
    Bluetooth settings page.
  5. Select the Bluetooth accessory to pair it with the iOS device.
    • If a PIN or passkey is required, you will be prompted to enter it.
    • If there is no passkey, your Bluetooth accessory should connect without issue.

If you still can't pair or connect your Bluetooth accessory. Try these steps:

  • In some cases you will need to hold the On or Pairing button for the device. Try holding it down while your iPod searches for devices.
  • If you can pair your accessory with other devices but not your iOS device, unpair the accessory from one of the other devices, then try to pair with your iOS device again.
  • Check with the accessory manufacturer to make sure that your accessory is compatible with your iOS device.
  • If you have any of the following issues, contact Apple Support:
    • You cannot turn on Bluetooth or the setting is grayed out.
    • You cannot connect any Bluetooth accessories to your device.
    • The accessory manufacturer confirmed that your accessory is working correctly.