How to Fix Bluetooth Devices Working on Fitbit Blaze

Introduction

In This Guide
You'll Learn How To:
  • Diagnose and troubleshoot common Bluetooth issues between your PC and Bluetooth device.
Before We Begin:
  • Verify your PC meets the hardware requirements of your Bluetooth device.
  • Your PC should be powered up and ready to use.
  • Your Bluetooth device should be charged up, powered on, and ready to use.
Windows 10

1 Charging

To charge the Blaze:

  1. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger.
  2. Remove the tracker from the wristband. To do so, turn the wristband over and push the screen gently so that it detaches from the frame.
  3. Put the tracker inside the charging cradle with the screen facing towards you. The four gold prongs should be aligned.
    Fitbit tracker with arrow showing it to be moved over charger cradle

  4. Close the cradle cover.
    Fitbit tracker inside the charger cradle

    When your tracker is securely in the cradle, a large battery icon appears to let you know charging has started.

? Is the issue resolved after recharging the battery?

  1. Yes
  2. No, let's check the range

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In This Guide
You'll Learn How To:
  • Diagnose and troubleshoot common Bluetooth issues between your PC and Bluetooth device.
Before We Begin:
  • Verify your PC meets the hardware requirements of your Bluetooth device.
  • Your PC should be powered up and ready to use.
  • Your Bluetooth device should be charged up, powered on, and ready to use.
Windows 10

To charge the Blaze:

  1. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger.
  2. Remove the tracker from the wristband. To do so, turn the wristband over and push the screen gently so that it detaches from the frame.
  3. Put the tracker inside the charging cradle with the screen facing towards you. The four gold prongs should be aligned.
    Fitbit tracker with arrow showing it to be moved over charger cradle

  4. Close the cradle cover.
    Fitbit tracker inside the charger cradle

    When your tracker is securely in the cradle, a large battery icon appears to let you know charging has started.

The device needs to be within a reasonable range in order to connect.

  • In general, to pair and use a Bluetooth device (like a speaker, headset or smartwatch), the device needs to be within 10 feet of your computer or other device.
  • Some medium and higher-power devices can be farther, up to about 30 feet, but this tends to be for larger devices that plug in or have very large batteries, such as another computer, media streaming device, or a plug-in speaker system.
    Diagram of Recommended Bluetooth Distance

Try moving the Bluetooth device closer if you have trouble.

A restart deletes any saved notifications.

  1. Press and hold the Back (left) and Select (right bottom) buttons on the Blaze until you see the Fitbit logo. The logo should appear in less than 10 seconds.
    Fitbit Blaze.
  2. Let go of the buttons.
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.
  1. Swipe down from the top of the screen.
    Swipe down
  2. Tap the Bluetooth icon to enable it.
    Bluetooth Enabled
    Bluetooth Enabled
    Bluetooth Disabled
    Bluetooth Disabled
  1. Open the Fitbit app.
    Fitbit app

  2. Tap the Menu button in the top left of the screen.
    Menu symbol pointed out in mobile app.

  3. Tap Devices.
    Devices option highlighted in menu.

  4. Tap and hold [Fitbit Name] that you want to delete.
    List of Fitbit devices.

  5. Tap Unpair again in the dialogue box.

When this Fitbit is added to another account, the tracker will automatically apply the new account settings.

  1. Your tablet or phone will now try to find your tracker.
  2. Wait for it to connect.
  3. Type the code on your Fitbit into your phone or tablet.
    Fitbit app with prompt for code displayed on Fitbit tracker's display. Screenshot.
  4. Your Fitbit is now connected!

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.
  1. Open Settings.
    iOS Settings.
  2. Select Bluetooth.
    iOS Bluetooth
  3. Ensure that the Bluetooth toggle is in the On position.
    Bluetooth toggle switch highlighted in iOS settings.
  1. Open the Fitbit app.
    Fitbit app.

  2. Tap on the Account icon.
    Account option.

  3. Tap on the device that you want to delete.
    List of Fitbit devices.
  4. Swipe up to view the bottom of the screen.
    Swipe direction indicated by arrow on mobile screen.
  5. Tap on Remove This [Fitbit].
    Remove option in mobile app.
  6. Tap Remove This [Fitbit] in the dialogue box.
    Device removal confirmation query.

When this Fitbit is added to another account, the tracker will automatically apply the new account settings.

  1. Your tablet or phone will now try to find your tracker.
  2. Wait for it to connect.
  3. Type the code on your Fitbit into your phone or tablet.
    Fitbit app with prompt for code displayed on Fitbit tracker's display. Screenshot.
  4. Your Fitbit is now connected!
Before you restart or shut down your PC, make sure to save all necessary work to prevent data loss.
  1. Select the Start menu, then select Power.
    Windows 10 Start Menu
    Windows 10 Power Button
  2. Select Restart.
    Windows 10 Power menu with Restart highlighted.
  1. Click the Action Center icon in the bottom right corner of the screen.
    Windows 10 screenshot with notification center highlighted

  2. Tap on the All Settings tile after that.
    Notfication center with All Settings highlighted

  3. Then go to Devices.
    Windows 10 Settings with Devices highlighted

  4. Select Bluetooth from the left-hand column and ensure the Bluetooth switch is in the On position to the right.
    Devices settings with Bluetooth selected on left column and Bluetooth toggle highlighted
  1. Navigate to https://www.fitbit.com/home and sign in to view your Dashboard.
    Fitbit logo.
  2. Click the Settings icon in the top right of the screen.
    Settings icon.
  3. Click Settings in the drop-down menu.
    Settings menu selected from the drop-down. Screenshot.
  4. Click Devices on the left side of the screen.
    Personal Info screen with Devices selected. Screenshot.
  5. Click on the device that you would like to delete.
    List of devices.
  6. Scroll to the bottom of your screen, and click Remove this [Fitbit] from Your Account.
    Remove this Fitbit from your account selected.
  7. Click Remove in the pop-up window.
  8. Click OK in the next pop-up window. You have successfully removed your device.

When this Fitbit is added to another account, the tracker will automatically apply the new account settings.

  1. Click Set Up a New Fitbit Device.
    Fitbit first time setup with Set Up a New Fitbit Device selected. Screenshot.
  2. Log into your Fitbit Account when asked.
  3. Click your Tracker.
    List of Fitbit products. Screenshot.
  4. Click through the setup guide.
  5. Type in the code that appears on your Fitbit.
    Fitbit app prompting for 4 digit code. Screenshot.
  6. Accept the EULA and continue through the steps as the app walks you through the rest of setup.
  1. From the menu bar across the top of the screen, select the Apple menu, then Restart...
    macOS Mojave Apple Menu with Restart highlighted.
  1. Click the System Preferences icon.
    System Preferences.
  2. Click the Bluetooth icon.
    System Preferences window with Bluetooth selected. Screenshot.
  3. Bluetooth properties will open.
  4. Ensure that Bluetooth status reads Bluetooth: On. If it is off, click Turn Bluetooth On to enable it.
    Bluetooth screen with list of nearby bluetooth devices. Highlight on the Bluetooth radio status. Screenshot.
  5. Your computer will automatically begin searching for Bluetooth devices that may be in range.
  1. Navigate to https://www.fitbit.com/home and sign in to view your Dashboard.
    Fitbit logo.
  2. Click the Settings icon in the top right of the screen.
    Settings icon.
  3. Click Settings in the drop-down menu.
    Settings menu selected from the drop-down. Screenshot.
  4. Click Devices on the left side of the screen.
    Personal Info screen with Devices selected. Screenshot.
  5. Click on the device that you would like to delete.
    List of devices.
  6. Scroll to the bottom of your screen, and click Remove this [Fitbit] from Your Account.
    Remove this Fitbit from your account selected.
  7. Click Remove in the pop-up window.
  8. Click OK in the next pop-up window. You have successfully removed your device.

When this Fitbit is added to another account, the tracker will automatically apply the new account settings.

  1. Click the Fitbit tracker that you're setting up.
    Fitbit Connect software with list of Fitbit trackers. Screenshot.

  2. Click Next start the pairing process.
  3. Enter the code that appears on your Fitbit's display.
    Fitbit Connect software prompting for code found on tracker's display. Screenshot.

  4. Accept the EULA and continue through the steps as the app walks you through the rest of setup.
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