How to Fix Bluetooth Devices Microsoft Surface Pro

Introduction

In This Guide
You'll Learn How To:
  • Diagnose and troubleshoot common Bluetooth issues between your PC and Bluetooth device.
Before We Begin:
  • Verify your PC meets the hardware requirements of your Bluetooth device.
  • Your PC should be powered up and ready to use.
  • Your Bluetooth device should be charged up, powered on, and ready to use.
Windows 10

1 Troubleshoot Bluetooth

  1. Bring your Bluetooth accessory and Windows device close to each other (within a couple of feet).
  2. Ensure the Bluetooth accessory is on and fully charged or connected to power. If your accessory uses batteries, check if they need to be replaced. Some Bluetooth accessories will not connect while the charger is connected.
  3. Restart your Bluetooth accessory.
  4. Click the Start button.
    Windows 10 Start Menu
  5. Tap on Settings.
    Windows 10 Settings
  6. Then click on Devices.
    Devices Settings
  7. Select Bluetooth & other devices from the left-hand column and ensure the Bluetooth switch is in the On position to the right.
    Bluetooth & other devices and the Bluetooth toggle highlighted

2 Pair Bluetooth Device

Some Bluetooth devices are configured to require a PIN or a passkey. If this is the case, check your Bluetooth device's documentation for the correct default PIN or passkey.

  1. Set the Bluetooth accessory in pairing/discovery mode.

    This process will vary depending on what kind of device you have. Refer to your device's documentation for specifics on how to accomplish this.

  2. Click the Start button.
    Windows 10 Start Menu
  3. Tap on Settings.
    Windows 10 Settings
  4. Then click on Devices.
    Devices Settings
  5. Select Bluetooth & other devices from the left-hand column and ensure the Bluetooth switch is in the On position to the right.
    Bluetooth & other devices and the Bluetooth toggle highlighted
  6. Click Add Bluetooth or other device.
    Add Bluetooth or other device highlighted
  7. Select Bluetooth from the list.
    Bluetooth highlighted
  8. Select the device you want to pair the system with.
    Bluetooth device highlighted
  9. If asked to enter or verify the passcode showing on the other device, do so.
    Bluetooth PIN highlighted
  10. Click on Done.
    Done highlighted
  11. After the pairing was successful the device will show the Paired status under its name.
    Paired device highlighted

? Did the device pair now?

  1. Yes
  2. No

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In This Guide
You'll Learn How To:
  • Diagnose and troubleshoot common Bluetooth issues between your PC and Bluetooth device.
Before We Begin:
  • Verify your PC meets the hardware requirements of your Bluetooth device.
  • Your PC should be powered up and ready to use.
  • Your Bluetooth device should be charged up, powered on, and ready to use.
Windows 10
  1. Bring your Bluetooth accessory and Windows device close to each other (within a couple of feet).
  2. Ensure the Bluetooth accessory is on and fully charged or connected to power. If your accessory uses batteries, check if they need to be replaced. Some Bluetooth accessories will not connect while the charger is connected.
  3. Restart your Bluetooth accessory.
  4. Click the Start button.
    Windows 10 Start Menu
  5. Tap on Settings.
    Windows 10 Settings
  6. Then click on Devices.
    Devices Settings
  7. Select Bluetooth & other devices from the left-hand column and ensure the Bluetooth switch is in the On position to the right.
    Bluetooth & other devices and the Bluetooth toggle highlighted

Some Bluetooth devices are configured to require a PIN or a passkey. If this is the case, check your Bluetooth device's documentation for the correct default PIN or passkey.

  1. Set the Bluetooth accessory in pairing/discovery mode.

    This process will vary depending on what kind of device you have. Refer to your device's documentation for specifics on how to accomplish this.

  2. Click the Start button.
    Windows 10 Start Menu
  3. Tap on Settings.
    Windows 10 Settings
  4. Then click on Devices.
    Devices Settings
  5. Select Bluetooth & other devices from the left-hand column and ensure the Bluetooth switch is in the On position to the right.
    Bluetooth & other devices and the Bluetooth toggle highlighted
  6. Click Add Bluetooth or other device.
    Add Bluetooth or other device highlighted
  7. Select Bluetooth from the list.
    Bluetooth highlighted
  8. Select the device you want to pair the system with.
    Bluetooth device highlighted
  9. If asked to enter or verify the passcode showing on the other device, do so.
    Bluetooth PIN highlighted
  10. Click on Done.
    Done highlighted
  11. After the pairing was successful the device will show the Paired status under its name.
    Paired device highlighted
  1. Bring your Bluetooth accessory and Windows device close to each other (within a couple of feet).
  2. Ensure the Bluetooth accessory is on and fully charged or connected to power. If your accessory uses batteries, check if they need to be replaced. Some Bluetooth accessories will not connect while the charger is connected.
  3. Restart your Bluetooth accessory.
  4. Click the Action Center icon in the bottom right corner of the screen.
    Windows 10 notification icon highlighted
  5. Tap on the All Settings tile after that.
    Windows 10 notification screen with All settings highlighted
  6. Then go to Devices.
    Windows 10 Settings menu with devices highlighted
  7. Select Bluetooth on the left and toggle the Bluetooth switch to the On position on the right. Your Windows 10 device will become discoverable and start searching for devices.
    Windows 10 settings devices menu with bluetooth highlighted
  8. If your device was previously paired, you'll want to remove it from your system. Select your Bluetooth device from the list and click Remove Device.
    Windows 10 manage bluetooth devices screen with remove device highlighted

Additional Troubleshooting

If you still can't pair or connect your Bluetooth accessory. Try these steps:

Try Another Device
If you have another device available, attempt to pair your Bluetooth device to a different device. If it pairs with other devices but not your Windows computer, you may have compatibility issues.
Device Compatibility
Verify your PC meets the hardware requirements of your Bluetooth device.
Other Windows Issues
Windows issues may be caused by faulty hardware or software issues. Here are some examples.
  • You cannot turn on Bluetooth or the setting is grayed out.
  • You cannot connect any Bluetooth accessories to your device.
  • The accessory manufacturer confirmed that your accessory is working correctly.

What Next

Contact Bluetooth Device Manufacturer
If you are unable to pair your Bluetooth device to any device, you will want to contact the manufacturer of your Bluetooth device.
Contact Computer Manufacturer
If you were able to pair your Bluetooth device to a different Bluetooth device or you cannot enable Bluetooth on your computer, you will want to contact the manufacturer that built your computer.
 
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