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How to Fix Bluetooth Accessories on a PlayStation 4

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

Your PlayStation game console is capable of connecting to different accessories wirelessly via Bluetooth. This guide will help you troubleshoot Bluetooth issues you may encounter.
Gamer enjoying the PlayStation.

1 Proximity Check

It is important to ensure that your Bluetooth devices are within range of the device you wish to connect to before proceeding further.

  • Bluetooth connection range is often limited to 10 meters or 32 feet.
  • A distance less than 12 inches can sometimes cause issues.
  • Physical obstacles, like walls, drastically reduce Bluetooth signal strength and range.
  • Electronic interference with neighboring radio, microwave, and cellular signals can potentially cause interference issues.

2 Battery Power

It is important to ensure that your Bluetooth device is powered on with an adequate amount of battery life in order to complete the pairing process without interruption.

  • Ensure your Bluetooth device is powered on.
  • Check your Bluetooth device's battery power.
  • Charge the battery if necessary, or replace old or depleted batteries if need be.

3 Pair Bluetooth Device with PlayStation 4

  1. Select Settings.
    Settings.

  2. Select Devices.
    Settings menu with Devices selected. Screenshot.

  3. Select Bluetooth Devices.
    Devices menu with Bluetooth Devices selected. Screenshot.

  4. Paired devices and other Bluetooth devices will appear in the list.
  5. Select the Bluetooth device from the list then follow the on-screen instructions.

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Your PlayStation game console is capable of connecting to different accessories wirelessly via Bluetooth. This guide will help you troubleshoot Bluetooth issues you may encounter.
Gamer enjoying the PlayStation.

It is important to ensure that your Bluetooth devices are within range of the device you wish to connect to before proceeding further.

  • Bluetooth connection range is often limited to 10 meters or 32 feet.
  • A distance less than 12 inches can sometimes cause issues.
  • Physical obstacles, like walls, drastically reduce Bluetooth signal strength and range.
  • Electronic interference with neighboring radio, microwave, and cellular signals can potentially cause interference issues.

It is important to ensure that your Bluetooth device is powered on with an adequate amount of battery life in order to complete the pairing process without interruption.

  • Ensure your Bluetooth device is powered on.
  • Check your Bluetooth device's battery power.
  • Charge the battery if necessary, or replace old or depleted batteries if need be.
  1. Select Settings.
    Settings.

  2. Select Devices.
    Settings menu with Devices selected. Screenshot.

  3. Select Bluetooth Devices.
    Devices menu with Bluetooth Devices selected. Screenshot.

  4. Paired devices and other Bluetooth devices will appear in the list.
  5. Select the Bluetooth device from the list then follow the on-screen instructions.

Sometimes, a power cycle helps resolve or isolate the issue.

  1. Restart PlayStation 4 and your Bluetooth device.
  2. Wait for them to restart.

Remove paired devices that you no longer use or devices that you are currently trying to troubleshoot.

  1. Select Settings.
    Settings.

  2. Select Devices.
    Settings screen with Devices highlighted. Screenshot.

  3. Select Bluetooth Devices.
    Devices screen with Bluetooth Devices selected. Screenshot.

  4. Paired devices and other Bluetooth devices will appear in the list.
  5. Select the device you want to remove, press the OPTIONS button, and then select Forget Device.
  1. Select Settings.
    Settings.

  2. Select Devices.
    Settings menu with Devices selected. Screenshot.

  3. Select Bluetooth Devices.
    Devices menu with Bluetooth Devices selected. Screenshot.

  4. Paired devices and other Bluetooth devices will appear in the list.
  5. Select the Bluetooth device from the list then follow the on-screen instructions.