How to Fix Basic Issues with Ikea Tradfri Devices

Introduction

In This Guide
You'll Learn:
  • How to resolve basic issues with the Ikea Trådfri smart home devices.

? What type of issue are you having with your Ikea Tradfri devices?

  1. I think my system is missing some features
  2. My lights don't all turn on and off at the same time
  3. The brightness levels of my lights don't match up
  4. I can't control my lighting devices using the steering devices
  5. I can't control my devices using the app
  6. My device(s) are unreachable in the app
  7. My device(s) are missing from the app

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In This Guide
You'll Learn:
  • How to resolve basic issues with the Ikea Trådfri smart home devices.

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.Android Home Screen
iOS Smartphone
Apple is the only company that makes iOS smartphones.iOS Home Screen
  1. Open the Play Store.
    Play Store.
  2. At the top, choose the three bars on the left of the search line.
    Menu option highlighted in Google Play.
  3. Choose My apps & games at the top.
    My app & games option highlighted in Play Store menu.
  4. Choose Update All.
    Update All option highlighted in Play Store Updates.

To get the most out of your Ikea Trådfri devices it is recommended to keep them up to date. Updating their firmware can improve your devices by adding new features or fixing existing issues.

  1. Launch the Ikea Trådfri app on your mobile device.
    Ikea Trådfri.
  2. If there is an update available, you will be notified right away and the update will be performed automatically. Tap OK to accept and wait for the update to complete.
    OK option highlighted on update notification in app.
  3. If you want to perform an update manually, tap Settings in the top right corner.
    Settings icon highlighted in Ikea Tradfri app.
  4. Then go to TRÅDFRI version.
    TRÅDFRI version option highlighted in app.
  5. And tap Check for updates.
    Check for updates option highlighted in app.
  1. When an update is available the App Store will show a red circle next to it. Open the App Store.
    App Store highlighted on iOS screen.
  2. Choose Updates at the bottom, then choose Update All on the top-right.
    Updates and Update All options highlighted in iOS Updates.

Turning on and off the light bulbs from the main power can cause them to become out of sync. Whether they no longer turn on and off at the same time, don't have the same brightness when turned on or they are of different colors, you can re-sync the light bulbs using the remote control.

To Sync On/Off or Brightness

  1. Make sure all the out of sync light bulbs are turned on from the main power.
  2. Increase the brightness using the remote control, until they all have shine the same.
    Brightness increase button highlighted on remote control.
  3. Turn them all off with the remote control
    Power button highlighted on remote control.
  4. Wait a few seconds and turn them back on with the remote control.

To Sync Color

  1. Turn on all the light bulbs that you want to have the same color.
  2. Press and hold the power button on the remote control for about three seconds.
    Power button highlighted on remote control.
  3. The lights will turn off and then back on.
  4. Release the power button.

To reseat or replace the batteries for your steering devices, you have to perform the same steps:

The Ikea Trådfri steering devices run on CR2032 batteries.

For a Remote Control

  1. Use a screwdriver or a similar tool to remove the battery cover of the remote control.
    Back cover being removed from remote control.
  2. Reseat or replace the battery with the positive side outward.
    Battery inserted in remote control.
  3. Replace the battery cover.
    Back of remote with cover in place.

For a Wireless Dimmer

  1. Press the wireless dimmer against the palm of your hand and turn the cover counter clockwise then lift it to remove it.
    Dimmer cover being removed.
  2. Use a screwdriver or a similar tool to detach the dimmer body from the base.
    Dimmer body being removed from base.
  3. Flip the dimmer body on the other side and reseat or replace the battery with the positive side outward.
    Battery being replaced in dimmer.
  4. Reattach the dimmer body into the base.
    Dimmer body attached to base.
  5. Replace the cover and turn it clockwise to secure it.
    Dimmer cover being replaced.

For a Motion Sensor

  1. Use a screwdriver or a similar tool to remove the battery cover of the motion sensor.
    Back cover being removed from motion sensor.
  2. Reseat or replace the batteries with the positive side outward.
    Batteries inserted in motion sensor.
  3. Replace the battery cover.
    Back of motion sensor with cover in place.
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For easier setup, install your smart bulb in an easy-to-move lamp first. Once it has been added to your smart home system, the bulb can be relocated into the fixture you prefer.

  1. Make sure your lamp is turned off.
  2. Remove the existing bulb.
  3. Carefully install the Ikea Trådfri bulb.
  4. Turn your lamp on.
    Ikea light bulb installed and powered on.

If the light bulb was already linked with a smart home system before, you may need to reset it by turning the light on and off six times in a row.

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  1. Plug the control outlet into a power outlet. If you're using a power strip, make sure it's turned on.
    Arrow pointing out reset pinhole on side of control outlet.

If the control outlet was already linked with a smart home system before, you may need to reset it by pressing and holding the button inside the pinhole on the side of the outlet (pointed out in the above image) for at least five seconds.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Your mobile device needs to be connected to the Wi-Fi network emitted by the same router your Ikea Trådfri Gateway is connected to.

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.Android Home Screen
iOS Smartphone
Apple is the only company that makes iOS smartphones.iOS Home Screen

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

To Check If Your Android Mobile Device Is Connected to Wi-Fi

  1. Open Settings on your phone or tablet.
    Android Settings.
  2. Select Wi-Fi.
    Wi-Fi
  3. Make sure Wi-Fi is turned On. The Wi-Fi network that you are connected to will say Connected under its name.
    Wi-Fi settings with Wi-Fi On switch and connected network highlighted.
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.
Ethernet connection with router being checked.

Make sure your device is properly connected to the router with the Ethernet cable by trying the following:

  • Unplug it and plug it back in firmly or plug it into another available numbered LAN port on the router.
  • Alternatively, you can replace the Ethernet cable, if you have a spare.
  1. Unplug the power cord from your router.
    Router with unplugged power cable
  2. Ensure that all the lights went off.
  3. Wait ten seconds.
    Wait 10 seconds
  4. Plug the power cord back into your router.
  5. Wait up to a minute for the connections to be re-established.
    Wait 60 Seconds
  1. Turn the gateway cover counter clockwise to the unlocked position then lift it.
    Cover unlocking indicators highlighted on gateway.
  2. Unplug the two cables from the gateway, wait 10 seconds then plug them back in. Wait for all three indicator lights on the gateway to turn on.
    Powered up gateway with LED indicators lit.
  3. Replace the gateway cover with the cables coming out through the hole then turn it clockwise into the locked position.
    Cover locking indicators highlighted on gateway.
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

  1. Open Settings.
    Android Settings
  2. Select Wi-Fi.
    Wi-Fi
  3. Make sure Wi-Fi is set to On at the top.
    Wi-Fi with On toggle highlighted.
  4. Your Android device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The Wi-Fi network name will show Connected underneath.
    Wi-Fi connected
To Connect to a New Network

If you're connecting to a particular Wi-Fi network for the first time:

  1. Select the connection from the list.
    Wi-Fi settings with Connection Highlighted.
  2. Enter the password for the network, then select Connect.
    Wi-Fi password prompt with password entry and Connect highlighted.
To Connect to a Hidden Network

If the Wi-Fi network you wish to connect to is a hidden network, it won't appear in the list of available networks. However, if you know the network's exact name and password, it can be added manually.

  1. Select Add network.
    Wi-Fi settings with Add network highlighted.
  2. Enter the Network Name (also called the SSID) you wish to connect to, the type of Security it uses (usually WPA2), and the Password for the network, then select Save.
    Add Network with Network Name, Security type, Password, and Save highlighted.

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

To Check If Your iOS Mobile Device Is Connected to Wi-Fi

  1. From the main screen of your device, look for and open Settings.
    iOS Settings icon.
  2. With Settings open, look for the Wi-Fi field. This field will display the current Wi-Fi status on the right hand side:
      • Off - the Wi-Fi antenna is currently disabled.
      • Not Connected - Wi-Fi is turned on, but your device is not currently connected to a network.
      • Wi-Fi network name - Wi-Fi is turned on, and the network name displayed is the network your device is currently connected to.
    Wi-Fi highlighted in iOS settings.
  3. You can also tap on the Wi-Fi field and make sure the Wi-Fi switch is in the On position. The switch should be green in color and will display the network that you are currently connected to directly beneath it with a check mark to the left.
    iOS Wi-Fi menu highlighting the Wi-Fi switch and the currently connected network.

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.

Depending on what iOS device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

  1. Open Settings.
    iOS Settings.
  2. Select Wi-Fi.
    iOS Wi-Fi

    Next to the icon you will see one of following statuses:

    • Off - Wi-Fi feature is disabled
    • Not Connected - Wi-Fi connection is not established
    • [Network Name] - Wi-Fi connection is established
  3. Make sure that the Wi-Fi feature is enabled by flipping the toggle switch to the On position.
    Wi-Fi toggle switch highlighted in iOS settings.
  4. Your iOS device will automatically connect to the closest network you have connected to it in the past. The checkmark indicates you are connected.
    Checkmark highlighted next to Wi-Fi network name in iOS settings.
To Connect to a New Network

If you're connecting to a Wi-Fi network for the first time:

  1. Select the Network Name from the list.
    Wi-Fi networks highlighted in iOS settings.
  2. Enter the Password if required then select Join.
    Wi-Fi Password field and Join button highlighted in iOS settings.
To Connect to a Hidden Network

If the Wi-Fi network you wish to connect to is hidden, it won't appear in the list of available networks. However, if you know the network's exact name and password, it can be added manually.

  1. Select Other...
    Other highlighted in Wi-Fi network list of iOS settings.
  2. Enter the Network Name, choose the Security type, enter the Password then select Join.
    Network Name, Security type, Password fields and Join button highlighted in Wi-Fi connection of iOS settings.
To better assist you, please answer this question.
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Please select an option to proceed.
To better assist you, please answer this question.
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

For easier setup, install your smart bulb in an easy-to-move lamp first. Once it has been added to your smart home system, the bulb can be relocated into the fixture you prefer.

  1. Make sure your lamp is turned off.
  2. Remove the existing bulb.
  3. Carefully install the Ikea Trådfri bulb.
  4. Turn your lamp on.
    Ikea light bulb installed and powered on.

If the light bulb was already linked with a smart home system before, you may need to reset it by turning the light on and off six times in a row.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

  1. Plug the control outlet into a power outlet. If you're using a power strip, make sure it's turned on.
    Arrow pointing out reset pinhole on side of control outlet.

If the control outlet was already linked with a smart home system before, you may need to reset it by pressing and holding the button inside the pinhole on the side of the outlet (pointed out in the above image) for at least five seconds.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

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