Need help?

Chat with a Tech Pro about services & pricing.

Special Offer: All students, parents, & educators get 50% off tech support for the entire school year. Select the Support - Annual plan and enter code “EdTech50” during checkout.

How to Fix Basic Issues with a SmartThings Hub

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.
This guide will help you to resolve many basic issues you might encounter with your Samsung SmartThings Hub.

? What issue are you experiencing?

  1. Will not connect
  2. Hub is blinking or solid blue
  3. Hub is inactive or offline
  4. Will not turn on
  5. Hub randomly turns off or turns off whenever power is lost

We're here to help!

chat
Connect to a Tech Pro

Call or chat with a Tech Pro 24/7.

This guide will help you to resolve many basic issues you might encounter with your Samsung SmartThings Hub.
  1. Press and release the red button on the back of the Hub.
    The back of a Smartthings Hub with an arrow pointing at the button

  2. The LED will turn red, then go dark.
  3. When the Hub is back online the LED will turn green.

  1. Check the Ethernet cable between your Hub and router.
  2. Make sure the Ethernet cable is firmly connected to both ports.
  3. On your Hub:
    The back of a Smartthings Hub with an arrow pointing to the ethernet LED light

  4. On your Router:
    The back of a router with the ethernet port highlighted

  5. There is a small LED next to the Ethernet port on your Hub. Check it and make sure it is green.
    The back of a Smartthings Hub with an arrow pointing to the ethernet LED light

  6. If it is not green there is a problem with the connection. This could either be due to a faulty cable, router issues, or your ISP may be down.
  7. If the light is not green, go ahead and reboot your router. When the router has finished rebooting, check for the green LED again.

Dead Hubs are not common. If your SmartThings Hub will not power on there could be an issue with the power outlet.

  1. Make sure your adapter is plugged in and seated properly.
    The back of a Smartthings Hub with an arrow pointing to the ethernet LED light

  2. Check that the adapter is plugged into a working power outlet.
  3. If your device still does not power on, you're encountering faulty hardware and should refer to the manufacturer.

  1. Unplug the Hub and remove the back panel.
    The back of a Smartthings hub with the battery panel removed

  2. Test or replace the batteries.
  3. Make sure they are seated properly.