How to Fix Basic Issues with a Fitbit Blaze

Introduction

This guide will help guide you through issues you may encounter while using your Fitbit Blaze device.
Fitbit Blaze.

? What kind of issue are you having?

  1. My Fitbit won't sync
  2. My Fitbit app isn't working
  3. I would like to factory reset my Fitbit
  4. I need help installing the Fitbit app
  5. I cannot update my Fitbit

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This guide will help guide you through issues you may encounter while using your Fitbit Blaze device.
Fitbit Blaze.
Syncing difficulty is usually caused by a missing requirement. The following steps will ensure that you have everything is set properly in order for the sync process to take place without an issue.

A restart deletes any saved notifications.

  1. Press and hold the Back (left) and Select (right bottom) buttons on the Blaze until you see the Fitbit logo. The logo should appear in less than 10 seconds.
    Fitbit Blaze.
  2. Let go of the buttons.
  1. Open Settings.
    iOS Settings.
  2. Select Bluetooth.
    iOS Bluetooth
  3. Ensure that the Bluetooth toggle is in the On position.
    Bluetooth toggle switch highlighted in iOS settings.

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.
To remove the Fitbit app from iOS devices:
  1. From your main screen, locate the Fitbit app.
    iOS screen with Fitbit app highlighted. Screenshot.

  2. Lightly touch and hold the app until it jiggles or vibrates.
    iOS screen with icons. Icons have X in upper-left corner. Screenshot.

  3. Tap X in the upper-left corner of the app.
    X in upper-left corner of Fitbit app icon highlighted. Screenshot.

  4. Tap Delete.
    Delete Fitbit popup with Delete button selected. Screenshot.
  1. Open the App Store.
    App Store
  2. Tap on Search.
    App store with Search selected. Screenshot.
  3. In the search bar, search for Fitbit.
    App Store search bar. Screenshot.
  4. Find Fitbit in the search results and tap on GET.
    App Store with the word Fitbit in search bar. Get button highlighted in lower-right corner. Screenshot.
  5. Tap on Install to start download.
    Install.
  1. Your tablet or phone will now try to find your tracker.
  2. Wait for it to connect.
  3. Type the code on your Fitbit into your phone or tablet.
    Fitbit app with prompt for code displayed on Fitbit tracker's display. Screenshot.
  4. Your Fitbit is now connected!

A restart deletes any saved notifications.

  1. Press and hold the Back (left) and Select (right bottom) buttons on the Blaze until you see the Fitbit logo. The logo should appear in less than 10 seconds.
    Fitbit Blaze.
  2. Let go of the buttons.
  1. Swipe down from the top of the screen.
    Swipe down
  2. Tap the Bluetooth icon to enable it.
    Bluetooth Enabled
    Bluetooth Enabled
    Bluetooth Disabled
    Bluetooth Disabled
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.

To remove the Fitbit app from Android devices:

  1. Go to Android Settings (1), then General (2), then Application Manager (3).
    Android settings screen with highlights on Settings, General and Application Manager. Screenshot.

  2. Find the Fitbit App and tap on it.
    A list of installed applications with Fitbit selected. Screenshot.

  3. Tap Uninstall.
    Fitbit App info screen with Uninstall button selected. Screenshot.
  1. Open Play Store.
    Play Store.
  2. Tap on the search bar and search for Fitbit.
    Google play search bar. Screenshot.
  3. Tap on Fitbit.
    Google Play store with Fitbit in search results. Screenshot.
  4. Tap Install to start downloading the app.
    Landing page for Fitbit app with Install button highlighted. Screenshot.
  5. Once installed, tap Open to proceed to the setup.
    Installed Fitbit app with Open button highlighted. Screenshot.
  1. Your tablet or phone will now try to find your tracker.
  2. Wait for it to connect.
  3. Type the code on your Fitbit into your phone or tablet.
    Fitbit app with prompt for code displayed on Fitbit tracker's display. Screenshot.
  4. Your Fitbit is now connected!

A restart deletes any saved notifications.

  1. Press and hold the Back (left) and Select (right bottom) buttons on the Blaze until you see the Fitbit logo. The logo should appear in less than 10 seconds.
    Fitbit Blaze.
  2. Let go of the buttons.

Some Bluetooth accessories are configured with a PIN or a passkey that is often listed in its manual. Check your Bluetooth accessory manual for the correct PIN or passkey.

  1. Turn on your Bluetooth device, and make it discoverable.
  2. Make sure Bluetooth is turned on. Select the Action Center in the bottom-right corner, then Bluetooth. It should be highlighted.
  3. Open the Action Center, and choose Connect.
    Windows 10 action center with Connect tile highlighted. Screenshot.
Before you restart or shut down your PC, make sure to save all necessary work to prevent data loss.
  1. Select the Start menu, then select Power.
    Windows 10 Start Menu
    Windows 10 Power Button
  2. Select Restart.
    Windows 10 Power menu with Restart highlighted.

To remove the Fitbit app from Windows 10 devices:

  1. Click Start then Settings.
    Start menu with Settings selected. Screenshot.
     
  2. Next, Select Apps.
    Settings screen with Apps selected. Screenshot.
     
  3. Scroll down and locate the Fitbit app. Click on the app, then click on Uninstall.
    Fitbit app shown in the apps screen with Uninstall button highlighted. Screenshot.
     
  4. Click Uninstall again to confirm uninstallation.
    Uninstall confirmation box. Screenshot.
     
  5. The app will begin to uninstall and will disappear from your programs list once finished.
    Uninstall progress bar. Screenshot.
  1. Open the Windows Store.
    Microsoft Store.

  2. Search in the top-right for "Fitbit" and click the Fitbit App.
    Microsoft Store with Fitbit in search bar and Fitbit app in search results. Screenshot.

  3. Click Get to download and install the app.
    Microsoft Store with Fitbit app landing page and highlight on Get button. Screenshot.
  1. Click Set Up a New Fitbit Device.
    Fitbit first time setup with Set Up a New Fitbit Device selected. Screenshot.
     
  2. Log into your Fitbit Account when asked.
  3. Click your Tracker.
    List of Fitbit products. Screenshot.
     
  4. Click through the setup guide.
  5. Type in the code that appears on your Fitbit.
    Fitbit app prompting for 4 digit code. Screenshot.
     
  6. Accept the EULA and continue through the steps as the app walks you through the rest of setup.

A restart deletes any saved notifications.

  1. Press and hold the Back (left) and Select (right bottom) buttons on the Blaze until you see the Fitbit logo. The logo should appear in less than 10 seconds.
    Fitbit Blaze.
  2. Let go of the buttons.
  1. Click the System Preferences icon.
    System Preferences.
  2. Click the Bluetooth icon.
    System Preferences window with Bluetooth selected. Screenshot.
  3. Bluetooth properties will open.
  4. Ensure that Bluetooth status reads Bluetooth: On. If it is off, click Turn Bluetooth On to enable it.
    Bluetooth screen with list of nearby bluetooth devices. Highlight on the Bluetooth radio status. Screenshot.
  5. Your computer will automatically begin searching for Bluetooth devices that may be in range.
  1. From the menu bar across the top of the screen, select the Apple menu, then Restart...
    macOS Mojave Apple Menu with Restart highlighted.

Before uninstalling the Fitbit app, we must make sure we exit the program.

  1. Right click the icon of the program and then click Quit.
    Dock with program context menu shown and Quit selected. Screenshot.

  2. Alternatively, you can click Fitbit Connect in the upper-left-hand corner of your screen, near the Apple logo, and then click Quit.
    Generic program menu shown with Quit selected. Screenshot.

  3. Make sure the application leaves your Dock at the bottom or no longer has a dot underneath it.
    Running Application Closed Application
    Example running application with dot underneath. Screenshot. Example closed application with no dot underneath. Screenshot.
     
  4. Click Finder from the Dock across the bottom of your screen.
    Finder application shown in the dock. Screenshot.

  5. Click Applications from the left-hand column, then locate the Fitbit app. Click and hold the mouse button on the Fitbit app icon and drag it to the Trash Bin. You can let go of the mouse button once you are hovering over the Trash Bin.
    Application window with generic application selected. Application is shown being dragged to trash bin. Screenshot.

  6. Right click the Trash Bin icon and select Empty Trash.
    Trash bin icon shown in the dock with context menu and Empty trash highlighted. Screenshot.

  7. Click Empty Trash again to confirm this action.
    Empty trash confirmation box with Empty trash selected. Screenshot.

Download the installer from the Fitbit website.

  1. Visit this page on your Mac: http://www.fitbit.com/setup
  2. Scroll down, and click the button labeled Download for Mac.
    Download for mac highlighted 
  3. Open your Downloads, and double-click the Install Fitbit Connect.pkg file.
    Install fitbit connect icon

Carefully follow the on-screen prompts to install Fitbit Connect.

  1. Click on Continue.
    Installer introduction with continue button highlighted
  2. Read the license agreement and click Continue.
    Installer lincense with continue buttonhighlighted
  3. Click Agree to accept the licence.
    Installer lincense conformation with agree button highlighted
  4. Click on Install to continue.
    Installer with space requirements and install button is highlighted
  5. Enter your computer's administrative username and password and click Install Software.
    Installer with username and password highlighted and then install software button is highlighted
  6. After software is done installing click Close to exit the installer.
    Installer finished with close button highlighted
  1. Click the Fitbit tracker that you're setting up.
    Fitbit Connect software with list of Fitbit trackers. Screenshot.

  2. Click Next start the pairing process.
  3. Enter the code that appears on your Fitbit's display.
    Fitbit Connect software prompting for code found on tracker's display. Screenshot.

  4. Accept the EULA and continue through the steps as the app walks you through the rest of setup.
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

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