How to Fix Basic Issues with a Chromecast

Introduction

It can become frustrating when your Chromecast just won't work quite right. This guide will take you through the basic steps to troubleshoot, and guide you to more precise guides we have, depending on the problem you're having.

Google Chromecast.

1 Restart

Method 1: Restart with the power cable

  1. Disconnect the power from your Chromecast.
  2. Wait 10 seconds.
  3. Plug the Chromecast back in.

Method 2: Restart with the app

  1. Open the Google Home app.
    Google Home.
  2. Select the Menu in the top-left corner.
    Google Home with Menu highlighted.
  3. Select Devices.
    Google Home menu with Devices highlighted.
  4. Select the Options menu for your device.
    Devices list with Option menu for device highlighted.
  5. Select Reboot.
    Device Options menu with Reboot highlighted.
  6. Select OK.
    Reboot dialog with OK highlighted.

2 Test

Try casting your screen from your phone, your browser from your computer, or streaming a movie again from your favorite app.

? Were you able to cast to your Chromecast?

  1. Yes
  2. No

We're here to help!

Connect to a Tech Pro

Call or chat with a Tech Pro 24/7.

It can become frustrating when your Chromecast just won't work quite right. This guide will take you through the basic steps to troubleshoot, and guide you to more precise guides we have, depending on the problem you're having.

Google Chromecast.

Method 1: Restart with the power cable

  1. Disconnect the power from your Chromecast.
  2. Wait 10 seconds.
  3. Plug the Chromecast back in.

Method 2: Restart with the app

  1. Open the Google Home app.
    Google Home.
  2. Select the Menu in the top-left corner.
    Google Home with Menu highlighted.
  3. Select Devices.
    Google Home menu with Devices highlighted.
  4. Select the Options menu for your device.
    Devices list with Option menu for device highlighted.
  5. Select Reboot.
    Device Options menu with Reboot highlighted.
  6. Select OK.
    Reboot dialog with OK highlighted.
Try casting your screen from your phone, your browser from your computer, or streaming a movie again from your favorite app.

While this may seem silly or a waste of time, it is absolutely imperative that we check each connection point first. These issues can be caused by something as simple as a stray dust particle to a minor shake from every day bumps.

  1. Disconnect, then reconnect the HDMI port from your Chromecast to the back of your television.
    HDMI port highlighted
  2. Disconnect, then reconnect the USB power cable from the side of your Chromecast.
    Chromecast USB power cable disconnected from Chromecast highlighted.
  3. Disconnect, then reconnect the USB power cable from the power adapter.
    Chromecast USB power cable disconnected from power adapter highlighted.
  4. Disconnect, then reconnect the power adapter from the wall or power delivery device.
    Chromecast power adapter disconnected from outlet highlighted.

Use your TV's remote to make sure that your TV input channel or source is set to the correct HDMI port.
Selecting input source on TV.

Try casting your screen from your phone, your browser from your computer, or streaming a movie again from your favorite app.
Sometimes, your Chromecast will give an error message on the screen to better help diagnose what problems you may be having.
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

We use cookies on our website to enhance your experience, analyze site usage and support our marketing efforts. To learn more, visit our Privacy Policy. By clicking “Accept”, you agree to our use of cookies and similar technologies.
Accept