How to Fix Apps on an LG BP350 BluRay Player

Introduction

Your LG Blu-ray Player is capable of running Premium apps that are similar to the ones you can enjoy on a smartphone, tablet or a computer. At times, they may not work as intended. This guide will assist with troubleshooting these apps.
Premium option selected on LG home screen.

1 Menu Navigation

The menu navigation controls on the Remote are as follows:
Navigation buttons on remote control.

  • Home - Displays or exits the home menu
  • Arrows ▲/▼/►/◄ - Selects an option in the menu
  • Enter - Acknowledges menu selection
  • Back - Exists the menu or returns to the previous screen

2 Restart App

Press the Home or Back buttons on the remote control to quit an app then launch it again.
LG remote control with home and back buttons highlighted.

? Is the issue resolved after restarting the app?

  1. Yes
  2. No

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Your LG Blu-ray Player is capable of running Premium apps that are similar to the ones you can enjoy on a smartphone, tablet or a computer. At times, they may not work as intended. This guide will assist with troubleshooting these apps.
Premium option selected on LG home screen.

The menu navigation controls on the Remote are as follows:
Navigation buttons on remote control.

  • Home - Displays or exits the home menu
  • Arrows ▲/▼/►/◄ - Selects an option in the menu
  • Enter - Acknowledges menu selection
  • Back - Exists the menu or returns to the previous screen

Press the Home or Back buttons on the remote control to quit an app then launch it again.
LG remote control with home and back buttons highlighted.

To restart your device via power cycle:

  1. If your device has buttons or a remote control, press the power button to turn it off.
    Power symbol.

  2. Unplug it from the power outlet and wait for 10 seconds.
    Power cable unplugged from power outlet.

  3. Plug it back into the power outlet, then turn it back on from the power button if it has on.
  1. Remove the power cable from both your modem and router.
    Modem and router power cycle procedure.

  2. Verify all lights are off on the modem and router.
  3. After 30 seconds, plug in your modem and then your router.
  4. It may take a few minutes for the internet to reconnect.
  • You may have to shut down or disconnect other unused devices that are connected to the same network.
  • If your device is connected via Wi-Fi, its distance from the router, as well as well as other environmental factors can affect the quality of the signal. Try moving your router to a more central location or use a Wi-Fi extender.
  • The best type of connection is a wired Ethernet connection. If possible, this is the way to go.

An internet connection is required to perform the software update.

  1. Press Home on your remote.
  2. Use the arrow buttons on your remote to navigate to Settings then press Enter.
    Settings selected in the menu.
  3. Go to Others, Software then Update and press Enter.
    Path to Update Software highlighted in menu.
  4. Wait for the system to check for available updates. If a new update is available for download, select OK to install it.
    New update found pop-up.
  5. The system will download the update, install it then reboot automatically. Make sure the system is powered on during the whole process.
    Update in progress pop-up.

Resetting the device to factory defaults will erase all saved settings and preferences.

  1. Press HOME on your remote.
    Remote with Home button selected.
  2. Use the arrow buttons on your remote to navigate to Settings. Press Enter.
    Main screen with Settings selected. Screenshot.
  3. Use the arrow buttons on your remote to navigate to OTHERS. Press Enter.
    Settings menu with Others option selected. Screenshot.
  4. Use the arrow buttons on your remote to navigate to Initialize. Press Enter.
    "Others
  5. Use the arrow buttons on your remote to select Factory Set. Press Enter.
    Initialize menu with Factory Set selected. Screenshot.
  6. Your device has been reset.
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