How to Fix Apps on an Element Smart TV

Introduction

Your Westinghouse Smart TV is capable of running apps which at times may not work as intended. This guide will assist with troubleshooting these apps. We will be walking through restarting your devices, and if need be deactivating and reactivating your troubled app.
Element Smart TV Apps

1 Restart App

Press the Menu or Return buttons on the Remote Control to quit an app then launch it again.
Navigation buttons on remote control

? Is the issue resolved after restarting the app?

  1. Yes
  2. No

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Your Westinghouse Smart TV is capable of running apps which at times may not work as intended. This guide will assist with troubleshooting these apps. We will be walking through restarting your devices, and if need be deactivating and reactivating your troubled app.
Element Smart TV Apps

Press the Menu or Return buttons on the Remote Control to quit an app then launch it again.
Navigation buttons on remote control

  1. Turn it off by pressing the Power button on the unit itself or on the remote.
    Power Symbol.
  2. Then unplug it from the power outlet.
    Power cable being unplugged from power outlet.
  3. Wait for 10 seconds.
  4. Plug it back in then turn the TV back on from the Power button.
    Power Symbol.
  1. Remove the power cable from both your modem and router.
    Modem and router power cycle procedure.

  2. Verify all lights are off on the modem and router.
  3. After 30 seconds, plug in your modem and then your router.
  4. It may take a few minutes for the internet to reconnect.
  • You may have to shut down or disconnect other unused devices that are connected to the same network.
  • If your device is connected via Wi-Fi, its distance from the router, as well as well as other environmental factors can affect the quality of the signal. Try moving your router to a more central location or use a Wi-Fi extender.
  • The best type of connection is a wired Ethernet connection. If possible, this is the way to go.
  1. Use the Arrows on the Remote Control to navigate and highlight your choices then press OK to confirm them.
    Navigation buttons on remote control
  2. From the main screen, go into TV Settings and then select App Settings.
    TV screen with highlighted options
  3. Select Deactivate App.
    TV ppp settings menu
  4. Once deactivated, reactivate the app.

Resetting your TV to factory defaults will erase all saved settings and preferences and will require you to perform any basic setup steps including reconnecting the TV to your network, etc.

  1. While the TV is on, press the Menu button on the remote.
    Remote for Menu. Illustration
     
  2. Navigate to TV Settings then select General.
    TV screen with notated options

  3. Select Restore Default.
    TV general settings menu

  4. Your TV will be reset to its factory default settings.
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