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How to Fix Apps on a Nintendo Wii U

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Support.com Tech Pro Team
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This guide will help you resolve issues involving apps on your Nintendo Wii U.

? What issue are you having?

  1. I cannot purchase/download an app
  2. Apps are freezing or giving an error message

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This guide will help you resolve issues involving apps on your Nintendo Wii U.
  1. Press and hold the Power Button on the front of the device until the Wii U powers off.
    Wii U controller with power button highlighted.
  2. If your Wii U does not power off, unplug the power cable from the wall outlet, wait 15 seconds, then plug it back in.
  1. From the Wii U Menu, select System Settings.
    main menu with system settings highlighted
  2. Using the Left Stick, select the Internet icon and press the A Button.
    internet settings screen
  3. Select Connect to the Internet.
    internet settings with connect to the internet highlighted
  4. Press the X Button or tap Connections located in the top-right corner.
    Connections icon
  5. Select your Internet connection from the list.
    internet connection set up with existing connection highlighted
  6. Select Connection Test.
    connection test button
  7. When connection test is complete, click OK.
  1. From the Wii U Menu, select System Settings.
    Wii u settings icon

  2. Using the Left Stick, scroll to the Data Management and press the A Button.
    Wii u settings menu showing data management

  3. Select Copy / Move / Delete Data.
  4. Select the location of the data you wish to delete.
  5. Select the application that has the data you wish to delete and press the A Button.
  6. Select what you wish to delete from within the application data and press the A Button.

    If you wish to delete multiple items, press the Y Button to select multiple items, select the items you wish to delete, and then press the X Button. Items selected for deletion will be marked with a white checkmark on a red background.

  7. Once an individual application item is chosen, select Delete and press the A Button.
  1. Press and hold the Power Button on the front of the device until the Wii U powers off.
    Wii U controller with power button highlighted.
  2. If your Wii U does not power off, unplug the power cable from the wall outlet, wait 15 seconds, then plug it back in.
  1. From the Wii U Menu, select System Settings.
    Wii u home menu with system settings selected

  2. Using the Left Stick, scroll to the Data Management and press the A Button.
    Wii u settings menu with data management selected

  3. Select Copy / Move / Delete Data.
    Wii u copy/move/delete data icon

  4. Select the location of the data you wish to delete. Update data and save data are located in each game's folder, but not all games will have update data. 
    Wii u data management menu showing the storage devices

  5. Select the application that has the data you wish to delete and press the A Button.
    Wii u data management menu showing various games with one selected

  6. Select what you wish to delete from within the application data and press the A Button.
    Wii u data management menu for deleting games

    • If you wish to delete multiple items, press the Y Button to select multiple items, select the items you wish to delete, and then press the X Button. Items selected for deletion will be marked with a white checkmark on a red background.

  7. Once an individual application item is chosen, select Delete and press the A Button.
    • You can delete a downloaded game without deleting the save data. If you play the game in the future, either downloaded or on a disc, this save data will still be usable.
  1. From the Wii U Menu, select the Nintendo eShop icon and tap Open.
    Wii u gamepad showing the nintendo eshop

  2. Select My Menu or press the Y Button.
    Wii u nintendo e shop with my menu selected

  3. Select Your Downloads and the type of content being redownloaded (Software or Content).
  4. Select Downloaded Software or Downloaded Content.
  5. Scroll through the list of titles, and select Download next to the title you wish to redownload.
    • If the "Download" option is not visible, this indicates the software is already installed on your Wii U console. Installed software can be found on the Wii U Menu.
    • If the selected content has a rating, it will be displayed on the screen. Select "Next" to continue.

  6. Select Download.
  7. Select Next.
  8. Select Download again.
  9. The download will begin automatically. Select "Continue" to return to the Nintendo eShop Menu.