How to Fix Apps on a LeapFrog LeapPad Ultimate

Introduction

Sometimes you may experience issues with certain apps on your LeapFrog device. This may be because the app itself is having some sort of issue, or this could be due to your LeapFrog device experiencing problems that are causing the app to misbehave. This guide will take you through common ways to resolve issues with apps on your LeapFrog device.
LeapFrog LeapPad Ultimate.

1 Restart

  1. Hold down the power button on your LeapFrog device.
    LeapFrog LeapPad Ultimate with the power button highlighted.
  2. Hold the power button until a shutdown animation plays on the screen itself. Once complete, your LeapFrog device has shut down.
  3. To power back on, press and hold the power button again until the start up animation plays.

? Test the app. Did rebooting resolve the issue?

  1. Yes
  2. No

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Sometimes you may experience issues with certain apps on your LeapFrog device. This may be because the app itself is having some sort of issue, or this could be due to your LeapFrog device experiencing problems that are causing the app to misbehave. This guide will take you through common ways to resolve issues with apps on your LeapFrog device.
LeapFrog LeapPad Ultimate.
  1. Hold down the power button on your LeapFrog device.
    LeapFrog LeapPad Ultimate with the power button highlighted.
  2. Hold the power button until a shutdown animation plays on the screen itself. Once complete, your LeapFrog device has shut down.
  3. To power back on, press and hold the power button again until the start up animation plays.
  1. At the bottom of the LeapPad Welcome screen, tap the icon of parents with a child.
    Screenshot of the LeapPad Ultimate's home screen with the parent and child icon highlighted.
  2. You will be prompted to enter your 4 digit Parent Lock code to access Parent Mode. Enter your code.
  3. This will bring you to the Parent Settings menu.
  4. Tap on Manage Apps.
    Screenshot of the LeapPad Ultimate's Parental Controls menu with the manage apps icon highlighted.
  5. On the Manage Content screen, expand the Installed menu, scroll down and locate some of the larger sized apps (App size is displayed beneath the app name).
  6. Tap the trash can to delete the app.
    Screenshot of the LeapPad Ultimate's app manager interface with the trash can icon beside an app highlighted.

Pre-installed system apps cannot be deleted.

  1. At the bottom of the LeapPad Welcome screen, tap the icon of parents with a child.
    LeapPad Ultimate's home screen with the parent and child icon highlighted.
  2. You will be prompted to enter your 4 digit Parent Lock code to access Parent Mode. Enter your code.
  3. This will bring you to the Parent Controls menu.
  4. Tap on Manage Apps.
    LeapPad Ultimate's parental controls menu with the manage apps icon highlighted.
  5. Expand the Not Installed drop down, then tap Download next to the app you wish to download.
  6. The app should quickly appear under the Downloads tab along with an indicator showing the download progress, and then move to the Installed tab once installed.
We must ensure your LeapFrog device has the latest updates that may address bugs or known issues. This will need to be done via the LeapFrog Connect software.
  1. Navigate to the LeapFrog website.
    LeapFrog website URL being typed into a web browser's address bar.
  2. Click on Support and then click Download LeapFrog Connect.
    Support section of the LeapFrog website with the Download LeapFrog Connect hyperlink highlighted.
  3. Click the Download button of your LeapFrog device from the available list. The software will begin to download.
    LeapFrog website displaying a grid of different LeapFrog devices.
  4. Open the file that was downloaded to begin setup.
    Edge / Internet Explorer Click on Run to start the installer.
    Microsoft Edge and Internet Explorer's download prompt with the Run button highlighted.
    Google Chrome Click the file downloaded in the bottom left corner.
    Google Chrome's download bar with a recently downloaded file highlighted.
    Mozilla Firefox Click Save File, click the Download Arrow, and click the file you downloaded.
    Mozilla Firefox's download popup with the save file button highlighted.

    Mozilla Firefox's download manager button highlighted and a recent download within this list highlighted.
    Safari (Apple) Click the Download Arrow and select the file to open.
    Safari's recent downloads button highlighted and a recent download within this list highlighted.
     
  5. Once the program installer appears, click Next to proceed.
    LeapFrog Connect installer with the Next button highlighted.
  6. On the following screen, click the radio button to accept the license agreement. Then click Next.
    LeapFrog Connect installer where the user has accepted the license agreement with the Next button highlighted.
  7. Click Next to proceed.
    LeapFrog Connect installer with the Next button highlighted.
  8. The program installation has completed. Click Next to complete setup. The newly installed program will appear on-screen.
    LeapFrog Connect installer with the Next button highlighted.
  1. Connect your LeapPad Ultimate to an available USB port on your computer using the supplied USB cable.
    LeapPad Ultimate connected to a computer via USB cable.
  2. The LeapFrog Connect software will open. You may need to select the device you're working with if you have multiple LeapFrog products associated with this software.
    LeapFrog Connect software's home screen.
  3. Select Settings in the upper-left corner of the LeapFrog Connect software.
    LeapFrog Connnect software with the settings button highlighted in the upper-right corner.
  4. From the Settings window, select your LeapFrog device's tab, and then click the Check for Updates button.
    LeapFrog Connect software with the LeapPad Ultimate's device tab highlighted and the check for updates button beneath highlighted.
  5. If updates are available, you will be given the opportunity to update. Click Update Now to begin installing available updates.
    LeapFrog Connect software prompt to install an available update, with the update now button highlighted.
  6. Your LeapFrog device will begin the update process. A progress bar will indicate how far along it is in the process and an estimated completion time.

    Do not unplug or interrupt the update process on your tablet. This could render your device completely unusable if the process is interrupted.

  7. Once completed, your LeapFrog device will power down and restart. Once this is complete, the update process has completed. It can now be safely unplugged from your computer.
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