How to Fix an Xbox One that Randomly Powers Off

Introduction

Xbox One.
If you're having trouble with your Xbox One shutting down unexpectedly, this guide will provide some troubleshooting steps that may resolve this issue.

? What kind of issue are you having with the Xbox One?

  1. My Xbox is getting very hot / I am receiving a message about insufficient ventilation
  2. My console is shutting down while streaming content online
  3. My console is shutting down for a different reason

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Xbox One.
If you're having trouble with your Xbox One shutting down unexpectedly, this guide will provide some troubleshooting steps that may resolve this issue.

Your Xbox One console may become hot to the touch or you may get a message on the screen stating the console is getting improper ventilation.

Xbox One improper ventilation message.

To resolve this issue, do the following:

  1. Turn off the console:
    • From the console - Press the Xbox button on the front of the console.
      Power button pointed out on Xbox One.
    • From the controller:
      • Press and hold the Xbox button on the controller.
        Xbox button pointed out on controller.
      • Select Turn console off from the on-screen prompt.
        Turn console off option highlighted in on-screen prompt.
  2. Wait at least one hour.
  3. Move the console to a cool, well-ventilated spot. Remove any objects on, under, or right next to the console.
    Well ventilated console placement.
  4. Turn on the console.
  1. Press the Xbox button on the controller.
    Placement of Xbox button on gamepad pointed out.
  2. Go to the System tab.
    System icon pointed out in Xbox One menu.
  3. Then go to Settings.
    Settings option highlighted in Xbox One menu.
  4. Then go to Power & startup.
    Power & startup option highlighted in Xbox menu.
  5. And then go to Power mode & startup.
    Power mode & startup option highlighted in Xbox settings.
  6. Select the Turn off after option.
    Turn off after option highlighted in Xbox One settings.
  7. Set the option that best fits your preference:
    • 1 hour of inactivity
    • 6 hours of inactivity
    • Don't turn off automatically
    Turn off after choices listed in Xbox One settings.
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

  1. Press the Xbox button on the controller.
    Placement of Xbox button on gamepad pointed out.
  2. Go to the System tab.
    System icon pointed out in Xbox One menu.
  3. Then go to Settings.
    Settings option highlighted in Xbox One menu.
  4. Then go to Disc & Blu-ray.
    Disc & Blu-ray option highlighted in Xbox One settings.
  5. And then go to Blu-ray.
    Blu-ray option highlighted in Xbox One settings.
  6. Select Persistent Storage.
    Persistent Storage option highlighted in Xbox One settings.
  7. Then select Clear Persistent Storage.
    Clear Persistent Storage highlighted on prompt.
Some wireless routers may utilize certain settings that could cause your Xbox One console to shut down unexpectedly. For example, a power saving setting or network setting may cause your console to shut down.

If your Xbox One uses a wireless connection to get connected to the internet, testing your connection by wiring directly to your router is the best way to determine if wireless settings will need to be adjusted.
Ethernet Cable
Ethernet CableAn Ethernet cable can come in many colors and lengths. The end is larger than a phone cable; and has eight small contacts on the bottom, with a clip on the top to make sure it stays locked into the port.
Ethernet Port
Ethernet PortAn Ethernet port will be on the side or back of your device, and sometimes has lights on the left and right, used to show traffic and link conditions. It is larger than a phone jack.
  1. Acquire an Ethernet cable.
  2. Take one end of the cable and plug it into your router or modem Ethernet port.
    Plug in Ethernet cable to Ethernet port.
  3. Plug the other end of the cable into your devices Ethernet port.
To better assist you, please answer this question.
  1. Press the Xbox button on the controller.
    Placement of Xbox button on gamepad pointed out.
  2. Go to the System tab.
    System icon pointed out in Xbox One menu.
  3. Then go to Settings.
    Settings option highlighted in Xbox One menu.
  4. Then go to Power & startup.
    Power & startup option highlighted in Xbox menu.
  5. And then go to Power mode & startup.
    Power mode & startup option highlighted in Xbox settings.
  6. Select the Turn off after option.
    Turn off after option highlighted in Xbox One settings.
  7. Set the option that best fits your preference:
    • 1 hour of inactivity
    • 6 hours of inactivity
    • Don't turn off automatically
    Turn off after choices listed in Xbox One settings.
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

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