How to Fix an Xbox One Controller
The Xbox One Wireless Controller is the primary controller for the Microsoft Xbox One console. The controller maintains the overall layout found in the Xbox 360 controller, but with various tweaks to its design, such as a revised shape, redesigned analog sticks, shoulder buttons, and triggers, along with new vibrators within the triggers to allow for directional haptic feedback.
If your Xbox One wireless controller cannot connect to your console or frequently disconnects, follow these steps to attempt to resolve the issue.
1 Check Common Issues
Keep in mind, your controller will turn itself off if you don't use it for 15 minutes.
There are a few things we want to check on before diving into other troubleshooting steps:
- Your controller's batteries could be weak, or the Xbox One Rechargeable Battery Pack needs recharging (if your controller uses one).
- If your controller's batteries are weak, you may experience certain features only working partially, such as controller vibration not working. This is done by design to help stretch the remaining battery life.
- Your controller may have enough power to turn back on briefly when power is low, but it won't stay on for long.
- Your controller could be out of range. The original Xbox One controllers were designed to operate within 19 feet of the console itself.
- Another wireless device (things like laptops, microwaves, cordless phones, or a wireless router) could be interfering with the wireless controller's connection to the console.
- Sometimes, metallic objects (like metal dividers, shelves, or the doors on an entertainment center) being between the console and the wireless controller can cause interference, which can create problems with the controller's ability to connect to the console.
- Your console may have 8 wireless controllers connected already, and you're trying to connect an additional wireless controller. The Xbox One can only handle 8 controllers being connected at once.