How to Fix Amazon Fire TV Remote App Pairing Issues

Introduction

Fire TV Remote App.
The Fire TV Remote App turns your mobile device into a remote control that enhances the Fire TV experience with simple navigation, a keyboard for easy text entry, quick access to your apps and games, plus voice search. If you're having trouble pairing the Fire TV Remote App with your Fire TV, this guide offers some solutions that may help.

1 Introduction

Anyone who uses a device that connects to the internet may encounter a situation where their device becomes disconnected or experiences an issue related to that connection. Checking the status of your network connection is a common practice that can help:

  • Determine what Wi-Fi connection you are currently using.
  • Determine what your device's current connection status is.
  • Make sure that your device is connected to the correct Wi-Fi network.
  • Make sure all of your devices are connected to the same network in order to be able to communicate with one another.

2 Connect Network

  1. Push the Home button on your remote.
    Remote with Home button highlighted.
  2. Select Settings.
    Home menu with Settings highlighted.
  3. Select Network.
    Settings with Network highlighted.
  4. Select your network name.
    Network selection example.
  5. Enter your password, then select Connect.
    Password entry with Connect highlighted.

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  2. No, let's make sure the mobile device is connected to the home Wi-Fi

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Fire TV Remote App.
The Fire TV Remote App turns your mobile device into a remote control that enhances the Fire TV experience with simple navigation, a keyboard for easy text entry, quick access to your apps and games, plus voice search. If you're having trouble pairing the Fire TV Remote App with your Fire TV, this guide offers some solutions that may help.

Anyone who uses a device that connects to the internet may encounter a situation where their device becomes disconnected or experiences an issue related to that connection. Checking the status of your network connection is a common practice that can help:

  • Determine what Wi-Fi connection you are currently using.
  • Determine what your device's current connection status is.
  • Make sure that your device is connected to the correct Wi-Fi network.
  • Make sure all of your devices are connected to the same network in order to be able to communicate with one another.
  1. Push the Home button on your remote.
    Remote with Home button highlighted.
  2. Select Settings.
    Home menu with Settings highlighted.
  3. Select Network.
    Settings with Network highlighted.
  4. Select your network name.
    Network selection example.
  5. Enter your password, then select Connect.
    Password entry with Connect highlighted.

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, HTC, and OnePlus. Example Android home screen.
iOS Smartphone
Apple is the only company that makes iOS smartphones. Example iOS home screen.

Depending on which generation of Fire Tablet (Kindle Fire) you have, the menu theme and options might look slightly different on your screen. Choose the type of device you have and expand the instructions below.

On Fire Tablet 4th Gen (2014) and later
  1. Swipe downwards from the top side of the screen.
    Swipe method shown on tablet screen.
  2. Look for the Wi-Fi symbol in the drop down menu and tap on it.
    Wi-Fi symbol highlighted in dropdown menu.
  3. Make sure the Wi-Fi feature is enabled by flipping the On / Off switch to the orange position then wait for the network list to populate and tap on the Wi-Fi network that you want to connect to.
    Wi-Fi network selection list.
  4. If asked, type in the Wi-Fi password using the on-screen keyboard then tap on Connect.
    Wi-Fi password entry screen.
  5. Once connected, the Wi-Fi symbol to the left of the networks name will turn orange and it will read Connected below it. You will also see the Wi-Fi symbol show up in the top right corner of the screen.
    Wi-Fi connected.
On Kindle Fire 3rd Gen (2013) and earlier
  1. Tap the Quick Settings icon in the top right corner of the screen.
    Quick Settings icon highlighted on Kindle Fire screen.
  2. Select Wi-Fi.
    Wi-Fi icon highlighted in Quick Settings of Kindle Fire.
  3. Make sure Wireless Networking is turned On.
    Toggle switch highlighted for Wireless Networking on Kindle Fire.
  4. Choose a Network from the list.
    Network list highlighted in Wi-Fi settings of Kindle Fire.
  5. Enter the Password if required then tap Connect.
    Password field and Connect button highlighted on Kindle Fire.
  1. Swipe down from the top of the screen.
    Swipe method shown on tablet screen.

  2. Tap Settings.
    Settings option highlighted in drop down menu.

  3. Tap Applications.
    Applications option highlighted on Settings screen.

  4. Tap Installed Applications.
    Installed Applications option highlighted on Applications screen.

  5. Select the app that you want to stop.
  6. Tap Force stop.
    Force Stop option highlighted on Application Details screen.

  7. Tap OK to confirm.
    Force Stop confirmation query screen.

  8. Tap Clear Data.
    Clear Data option highlighted on Application Details screen.
  9. Tap OK to confirm.
  1. Swipe downwards from the top edge of your Fire Tablet's screen.
    Swipe method highlighted on Fire Tablet screen.
  2. Tap Stop Mirroring below the quick menu.
    Stop Mirroring highlighted below the quick menu.
  1. Press and hold the Power button for 40 seconds or until the device restarts automatically.
  2. If your device does not automatically restart after 40 seconds, press the Power button to turn it on.
    Fire Tablet power button pointed out.

Restarting your Fire TV depends on the type of device you have:

For a Fire TV Set-Top Box or Stick you can do the following:

  1. Press and hold the Select and Play/Pause buttons at the same time for about five seconds.
    Fire TV remote with Play Pause button highlighted.
  2. Or, From the main screen of your Fire TV, go to Settings.
    Settings option highlighted on Fire TV main screen.
  3. Then go to Device.
    Device option highlighted in Fire TV settings.
  4. And choose Restart. Confirm your decision by selecting Restart.
    Restart option highlighted in device settings.
  5. Alternatively, you can unplug the power cord from the device, wait 10 seconds and then plug it back in.
    Demonstration of Fire TV restart procedure.

For a Fire TV Edition Smart TV you can do the following:

  1. Press the Power button on the remote, wait for 10 seconds and then press it again.
    Fire TV remote with power button highlighted.
  2. Alternatively, you can unplug the power cord from the outlet, wait 10 seconds and then plug it back in.
    Power cycle procedure. Unplug it and plug it back in.

Fire TV can have up to seven Bluetooth accessories and remotes actively connected at any time. If all slots are taken and you can't pair new devices or you are no longer using any of them, you can always unpair them from the Fire TV.

  1. From the main screen of your Fire TV, go to Settings.
    Settings option highlighted on Fire TV main screen.
  2. Then go to Controllers & Bluetooth Devices.
    Controllers & Bluetooth Devices option highlighted in Fire TV settings.
  3. Pick a category from which you want to unpair a device.
    Bluetooth device categories highlighted in Fire TV settings.
  4. Then select the device you wish to unpair.
    Bluetooth device highlighted for unpairing.
  5. Press the Menu button on the remote to unpair a selected device, then select OK to disconnect it.
    Menu button highlighted on Fire TV remote.
  6. Your device should be unpaired. You can repeat this process for any other paired devices.

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

  1. Open Settings.
    Android Settings
  2. Select Wi-Fi.
    Wi-Fi
  3. Make sure Wi-Fi is set to On at the top.
    Wi-Fi with On toggle highlighted.
  4. Your Android device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The Wi-Fi network name will show Connected underneath.
    Wi-Fi connected
To Connect to a New Network

If you're connecting to a particular Wi-Fi network for the first time:

  1. Select the connection from the list.
    Wi-Fi settings with Connection Highlighted.
  2. Enter the password for the network, then select Connect.
    Wi-Fi password prompt with password entry and Connect highlighted.
To Connect to a Hidden Network

If the Wi-Fi network you wish to connect to is a hidden network, it won't appear in the list of available networks. However, if you know the network's exact name and password, it can be added manually.

  1. Select Add network.
    Wi-Fi settings with Add network highlighted.
  2. Enter the Network Name (also called the SSID) you wish to connect to, the type of Security it uses (usually WPA2), and the Password for the network, then select Save.
    Add Network with Network Name, Security type, Password, and Save highlighted.
  1. Swipe down from the top edge of your Android device's screen to see the Notification shade.
    Screen with arrow pointing down indicating for you to swipe down from the top of the screen with your finger
  2. Swipe down a second time for the full Quick Settings shade. Select the Settings icon near the top right.
    Quick Settings page with Settings gear highlighted
  3. Select Apps.
    Settings page with Apps highlighted
  4. Select the application you are having trouble with.
  5. Tap Stop or Force Stop if available.
  6. Tap Clear Data.
    Apps settings page with Clear Data highlighted
  1. Swipe downwards from the top edge of your Android devices screen and tap the Cast symbol.
    Swipe method and Cast symbol highlighted on Android screen.
  2. Tap the X to the right of the connected wireless display to disconnect it.
    Disconnect option highlighted to stop screen mirroring.
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

  1. From the main screen of your device, look for and open Settings.
    Home screen with setting icon highlighted.
  2. After that, go to Wi-Fi. You will see that this option also shows one of three statuses to the right:
    • Off - the Wi-Fi feature is disabled
    • Not Connected - there is no Wi-Fi connection established.
    • the Wi-Fi connections name - there is a Wi-Fi connection already established.
      Settings page with Wi-Fi menu item highlighted.
  3. Make sure that the Wi-Fi feature is enabled by flipping the On/Off switch to the green position. Locate and tap the Wi-Fi networks name that you wish to connect to from the list.
    Wi-Fi settings page with Wi-Fi toggle highlighted and the list of available networks highlighted.
  4. Your iOS device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The checkmark and Wi-Fi symbol indicate you are connected.
    Wi-Fi Settings page with an arrow pointing to a checkmark to the left of the connected network and another arrow pointing to the Wi-Fi symbol in the status bar.
  5. If the Wi-Fi network requires a password, then you will see a small padlock to the right of its name, which also means the connection is secure.
    Wi-Fi settings page with an arrow pointing to the padlock representing a secured network.
  6. Tapping on a secured Wi-Fi networks name will prompt you to enter the password. Passwords are always case sensitive. Type it in using the on screen keyboard then tap Join on the bottom right corner. If tapping it does nothing, then it means the password you typed in is too short.
    Wi-Fi settings page with arrow pointing to password field and another arrow pointing to the Join button.
  7. If the Wi-Fi network you are trying to connect to is hidden, then tap the Other... option.
    Wi-Fi settings page with Other highlighted.
  8. Enter the Wi-Fi networks name using the on screen keyboard and tap Join at the bottom right if no password is required to connect. If a password is needed to connect to the Wi-Fi network then tap on Security.
    Wi-Fi Other Network page with name highlighted and security highlighted.
  9. Choose the type of security the Wi-Fi network has by tapping on it.
    Wi-Fi security page with a list of security protocols.
  10. Finally, type in the required Wi-Fi password and tap Join at the bottom right corner to connect.
    Wi-Fi Other Network page with arrow pointing to the password field and another arrow pointing to the Join button.
  11. At this point your iOS device should be connected to Wi-Fi.

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.
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