How to Fix Alexa Echo Multi Room Music Not Working

Introduction

If you've got Alexa set up for it, you can stream music to all your connected devices even if they are in different rooms.

Two Amazon devices in different rooms

However, with all the interconnecting parts, there are bound to be some issues. This guide will help you resolve them.

? What issue are you having?

  1. My Bluetooth speaker won't play
  2. Won't play music from my selected service
  3. Alexa App says Firmware Update Required
  4. Alexa App says Unable to Connect
  5. Alexa App says Device Is Unreachable

We're here to help!

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If you've got Alexa set up for it, you can stream music to all your connected devices even if they are in different rooms.

Two Amazon devices in different rooms

However, with all the interconnecting parts, there are bound to be some issues. This guide will help you resolve them.

Multi-Room Music will not work over Bluetooth, so if you have a Bluetooth speaker paired with the Echo, you'll need to connect the two using the 3.5mm jack.

Amazon echo and speaker showing them plugged in

Compatible Devices

You can see your compatible Echo devices during setup for Multi-Room Music.

Compatible Content

  • Amazon Music Unlimited (Individual plan or Family plan)
  • Prime Music
  • Amazon Music
  • Spotify
  • Some third-party music providers (like TuneIn)
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

  • Turn off devices you aren't using to free up bandwidth on your network.
  • Move your Echo device closer to your router and modem if it's in a different room or blocked by an object.
  • Move your Echo device away from walls, metal objects, and other sources of possible interference (such as microwave ovens or baby monitors).
  • If your Echo device is on the floor, move it to a higher location.
  • Many Wi-Fi devices only connect to the 2 GHz channel. If multiple devices use this channel on your network, your network speed may be slower. If you have a dual-band router, you can connect your Echo devices to the less congested 5 GHz channel for better range and less interference.

Ask yourself these questions. Some may appear redundant or simple but they could diagnose your issue.

  • Is your device is turned on?
  • Is your device connected to Wi-Fi?
  • Is your device connected to the same Wi-Fi as your other devices?
  • Does your Echo device show up in the Settings section of your Alexa app or do you need to set it up.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Unplug the power adapter from your Echo device for three seconds, and then plug it back in.

Amazon Echo showing the power adapter cable

  1. Open your Alexa app.
    Amazon Alexa App icon
  2. Select the Menu.
    Amazon Alexa App Menu
  3. Select Settings.
    Amazon Alexa app settings icon
  4. Select Your Echo Device.
    Amazon Alexa list of devices
  5. Select Update Wi-Fi.
    Amazon Alexa update Wi-Fi
  6. The Wi-Fi network you're connected to will be listed.
    Amazon Alexa Wi-Fi network list
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

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