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How to Fix Alexa Echo Multi Room Music Not Working

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

If you've got Alexa set up for it, you can stream music to all your connected devices even if they are in different rooms. However, with all the interconnecting parts, there are bound to be some issues. You could have one speaker just not working or Alexa could tell you she couldn't complete the command.

There are a couple limitations to the Multi-Room Music Groups like being unable to stream over Bluetooth. Your speakers need to be connected to an Alexa device by a wire. Let's make sure your speakers are properly connected to the right network and powered. It sounds simple but its easy to overlook. After that we'll go over how to reduce the WiFi congestion just in case that's causing an issue.

Before You Begin:
You must have your Alexa devices already set up
Keeping Your Alexa Device Updated is Helpful
Two Amazon devices in different rooms

1 Multi-Room Group Compatibility and Limitations

There are limitations to your Multi-Room Music Group. You may be trying to use Bluetooth, an incompatible platform, or an incompatible device.

Multi-Room Music Limitations

Multi-Room Music will not work over Bluetooth, so if you have a Bluetooth speaker paired with the Echo, you'll need to connect the two using the 3.5mm jack.

Amazon echo and speaker showing them plugged in

Compatible Devices

You can see your compatible speakers during setup for Multi-Room Music. You will only be able to use these speakers to create a multi-room music group. Any devices not compatible will not show up.

When you define your group, devices you can use will be under devices available.
Compatible devices

Compatible Content

Make sure you're using a music platform that supports Alexa. Some platforms that support Alexa include:

  • Amazon Music Unlimited (Individual plan or Family plan)
  • Prime Music
  • Amazon Music
  • Spotify
  • Some third-party music providers (like TuneIn)

2 Make Sure the Devices are Turned On

Check every speaker connected to your multi-room music group and make sure they're on and functioning. If your speakers aren't on, they can't play music or even receive the command.

Restarting an Echo Smart Speaker

If you're worried about additional issues with your speaker or you want to go ahead and restart it unplug the power adapter from your Echo device for three seconds, and then plug it back in. This should remove any issues it had.

Amazon Echo showing the power adapter cable

3 Make Sure Your Multi-Room Group is Functioning

You can connect all of your Amazon Echoes or similar devices together and then create what is known as a Multi-Room Music Group. This lets us play music across multiple speaker systems.

In order to use the Multi-Room music commands, you need to have the multi-room group set up. Let's make sure your devices are set up within a group.

If Multi-Room Music is working except for one speaker, this is usually the issue you can fix.

  1. Open your Alexa app.
    Amazon Alexa App icon
  2. Select Devices.
    Amazon Alexa devices tab
  3. Scroll down on the Devices page to review Speaker Groups. If you have Speaker Groups, go ahead and tap one.
    Speaker groups
  4. You'll be brought to the Edit Group page. From here you want to make sure all the speakers you want to play music are in the group. Devices included in the group will be shown as online and with a blue check mark.
    Edit group page
  5. If you don't have an active music group, you'll need to make one.

4 Make Sure Your Devices are on the Same Network

In order to be properly included into a multi-room music group, all of your devices need to be on the same Wi-Fi network. Let's make sure your selected speakers are on the same network.
  1. Open your Alexa app.
    Amazon Alexa App icon
  2. Select the Menu.
    Amazon Alexa App Menu
  3. Select Settings.
    Amazon Alexa app settings icon
  4. Select Your Speaker Device.
    Amazon Alexa list of devices
  5. Select Update Wi-Fi.
    Amazon Alexa update Wi-Fi
  6. The Wi-Fi network you're connected to will be listed and needs to be the same for all speakers. If the network is different than expected, you can go ahead and change it here.
    Amazon Alexa Wi-Fi network list
  7. If you changed the network, you may need to add the speaker back to the multi-room group.

5 Reduce WiFi Congestion

What is WiFi Congestion

Have you ever been to a concert and trying to talk to someone while the music is playing, the crowd is cheering, and the speakers are pounding? Its almost impossible to hear yourself think, let alone hear the other person.

WiFi congestion is similar to that where you have multiple devices all fighting to be heard at a concert. The more devices, the more congestion.

If your WiFi network is congested with smart phones, watches, gaming consoles, smart televisions, home security, or anything else that regularly uses your network, then it may be possible your Multi-Room Music issue is WiFi congestion.

How to Reduce WiFi Congestion

  • Turn off devices you aren't using to free up bandwidth on your network.
  • Move your Echo device closer to your router and modem if it's in a different room or blocked by an object.
  • Move your Echo device away from walls, metal objects, and other sources of possible interference (such as microwave ovens or baby monitors).
  • If your Echo device is on the floor, move it to a higher location.
  • Many Wi-Fi devices only connect to the 2 GHz channel. If multiple devices use this channel on your network, your network speed may be slower. If you have a dual-band router, you can connect your Echo devices to the less congested 5 GHz channel for better range and less interference.

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If you've got Alexa set up for it, you can stream music to all your connected devices even if they are in different rooms. However, with all the interconnecting parts, there are bound to be some issues. You could have one speaker just not working or Alexa could tell you she couldn't complete the command.

There are a couple limitations to the Multi-Room Music Groups like being unable to stream over Bluetooth. Your speakers need to be connected to an Alexa device by a wire. Let's make sure your speakers are properly connected to the right network and powered. It sounds simple but its easy to overlook. After that we'll go over how to reduce the WiFi congestion just in case that's causing an issue.

Before You Begin:
You must have your Alexa devices already set up
Keeping Your Alexa Device Updated is Helpful
Two Amazon devices in different rooms
There are limitations to your Multi-Room Music Group. You may be trying to use Bluetooth, an incompatible platform, or an incompatible device.

Multi-Room Music Limitations

Multi-Room Music will not work over Bluetooth, so if you have a Bluetooth speaker paired with the Echo, you'll need to connect the two using the 3.5mm jack.

Amazon echo and speaker showing them plugged in

Compatible Devices

You can see your compatible speakers during setup for Multi-Room Music. You will only be able to use these speakers to create a multi-room music group. Any devices not compatible will not show up.

When you define your group, devices you can use will be under devices available.
Compatible devices

Compatible Content

Make sure you're using a music platform that supports Alexa. Some platforms that support Alexa include:

  • Amazon Music Unlimited (Individual plan or Family plan)
  • Prime Music
  • Amazon Music
  • Spotify
  • Some third-party music providers (like TuneIn)
Check every speaker connected to your multi-room music group and make sure they're on and functioning. If your speakers aren't on, they can't play music or even receive the command.

Restarting an Echo Smart Speaker

If you're worried about additional issues with your speaker or you want to go ahead and restart it unplug the power adapter from your Echo device for three seconds, and then plug it back in. This should remove any issues it had.

Amazon Echo showing the power adapter cable

You can connect all of your Amazon Echoes or similar devices together and then create what is known as a Multi-Room Music Group. This lets us play music across multiple speaker systems.

In order to use the Multi-Room music commands, you need to have the multi-room group set up. Let's make sure your devices are set up within a group.

If Multi-Room Music is working except for one speaker, this is usually the issue you can fix.

  1. Open your Alexa app.
    Amazon Alexa App icon
  2. Select Devices.
    Amazon Alexa devices tab
  3. Scroll down on the Devices page to review Speaker Groups. If you have Speaker Groups, go ahead and tap one.
    Speaker groups
  4. You'll be brought to the Edit Group page. From here you want to make sure all the speakers you want to play music are in the group. Devices included in the group will be shown as online and with a blue check mark.
    Edit group page
  5. If you don't have an active music group, you'll need to make one.
In order to be properly included into a multi-room music group, all of your devices need to be on the same Wi-Fi network. Let's make sure your selected speakers are on the same network.
  1. Open your Alexa app.
    Amazon Alexa App icon
  2. Select the Menu.
    Amazon Alexa App Menu
  3. Select Settings.
    Amazon Alexa app settings icon
  4. Select Your Speaker Device.
    Amazon Alexa list of devices
  5. Select Update Wi-Fi.
    Amazon Alexa update Wi-Fi
  6. The Wi-Fi network you're connected to will be listed and needs to be the same for all speakers. If the network is different than expected, you can go ahead and change it here.
    Amazon Alexa Wi-Fi network list
  7. If you changed the network, you may need to add the speaker back to the multi-room group.

What is WiFi Congestion

Have you ever been to a concert and trying to talk to someone while the music is playing, the crowd is cheering, and the speakers are pounding? Its almost impossible to hear yourself think, let alone hear the other person.

WiFi congestion is similar to that where you have multiple devices all fighting to be heard at a concert. The more devices, the more congestion.

If your WiFi network is congested with smart phones, watches, gaming consoles, smart televisions, home security, or anything else that regularly uses your network, then it may be possible your Multi-Room Music issue is WiFi congestion.

How to Reduce WiFi Congestion

  • Turn off devices you aren't using to free up bandwidth on your network.
  • Move your Echo device closer to your router and modem if it's in a different room or blocked by an object.
  • Move your Echo device away from walls, metal objects, and other sources of possible interference (such as microwave ovens or baby monitors).
  • If your Echo device is on the floor, move it to a higher location.
  • Many Wi-Fi devices only connect to the 2 GHz channel. If multiple devices use this channel on your network, your network speed may be slower. If you have a dual-band router, you can connect your Echo devices to the less congested 5 GHz channel for better range and less interference.