How to Fix Alerts and Vibrations on Fitbit Charge 2

Introduction

Your Fitbit is designed to give you notifications throughout the course of the day, such as common alerts from your mobile device, meeting an exercise goal, or if an alarm was set. These notifications happen in the form of a vibration on the tracker itself. This guide will help you troubleshoot your devices should these notifications stop functioning properly.
Fitbit Charge 2

1 Alarm Setup

The screen of your Charge 2 will turn on when you lift and turn your wrist towards you. Press the button or double-tap to turn on the screen then flip through the menus by pressing the button again. If an alarm has been set, you will see a screen with a bell and the set alarm time. Alarms can only be set by using the Fitbit app. You can manage existing alarms right on your tracker.
Alarm icon for Charge 2
  1. Open the Fitbit Application.
    Fitbit Icon
  2. Select the Account icon.
    Fitbit Account icon
  3. Select your device, then select Silent Alarm.
    Fitbit app with silent alarm highlighted. Screenshot
  4. Either Turn on an alarm, or set a new alarm.
    Silent alarm menu with slider and new alarm highlighted. Screenshot

2 Vibration Motor Test

  1. Plug the charging cable into the USB port on your computer or any USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
    Charging cable being held in person's fingers
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable.
    picture of the charger connected to the watch
  4. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Charge 2 will begin charging.

If it does vibrate we will make sure alerts are setup correctly.

? Did the Fitbit Vibrate?

  1. Yes
  2. No

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Your Fitbit is designed to give you notifications throughout the course of the day, such as common alerts from your mobile device, meeting an exercise goal, or if an alarm was set. These notifications happen in the form of a vibration on the tracker itself. This guide will help you troubleshoot your devices should these notifications stop functioning properly.
Fitbit Charge 2
The screen of your Charge 2 will turn on when you lift and turn your wrist towards you. Press the button or double-tap to turn on the screen then flip through the menus by pressing the button again. If an alarm has been set, you will see a screen with a bell and the set alarm time. Alarms can only be set by using the Fitbit app. You can manage existing alarms right on your tracker.
Alarm icon for Charge 2
  1. Open the Fitbit Application.
    Fitbit Icon
  2. Select the Account icon.
    Fitbit Account icon
  3. Select your device, then select Silent Alarm.
    Fitbit app with silent alarm highlighted. Screenshot
  4. Either Turn on an alarm, or set a new alarm.
    Silent alarm menu with slider and new alarm highlighted. Screenshot
  1. Plug the charging cable into the USB port on your computer or any USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
    Charging cable being held in person's fingers
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable.
    picture of the charger connected to the watch
  4. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Charge 2 will begin charging.

If it does vibrate we will make sure alerts are setup correctly.

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