How to Fix a Comcast X1 DVR
Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path by rating it at the end.
Introduction
1 Check Outages
It's best to be certain there's no outage in your area before performing any troubleshooting steps.
- Open your preferred browser on your computer or mobile device.
- Type in https://www.xfinity.com/support/status and press Enter or Return on your keyboard.
- Select Sign In at the top.
- Select if you wish to use your Xfinity Username & Password, or Mobile phone number to sign in with, then select Continue.
This guide assumes you're using your Xfinity Username and Password. Follow the instructions on your screen if you choose to use your Mobile phone number, instead.
- Enter your Xfinity Username and Password, then select Sign In.
- Look on the map for any outages covering your home.
No Service Outages 
No Service Outages affecting your home.Service Outage 
Service Outage affecting your home.Service Outage In Zip Code 
Service Outage in this Zip code. - If an outage is shown, you can select it for further information including what services are affected, and the estimated time till it's repaired.
? Are there any outages affecting you?
It's best to be certain there's no outage in your area before performing any troubleshooting steps.
- Open your preferred browser on your computer or mobile device.
- Type in https://www.xfinity.com/support/status and press Enter or Return on your keyboard.
- Select Sign In at the top.
- Select if you wish to use your Xfinity Username & Password, or Mobile phone number to sign in with, then select Continue.
This guide assumes you're using your Xfinity Username and Password. Follow the instructions on your screen if you choose to use your Mobile phone number, instead.
- Enter your Xfinity Username and Password, then select Sign In.
- Look on the map for any outages covering your home.
No Service Outages No Service Outages affecting your home.Service Outage Service Outage affecting your home.Service Outage In Zip Code Service Outage in this Zip code. - If an outage is shown, you can select it for further information including what services are affected, and the estimated time till it's repaired.
If you have access to it, the help menu is an easy way to reboot your DVR Box.
- Press the help menu. Look for the "A" button in the triangle.
XR15 Remote 
XR11, XR5 Remote 
XR2 Remote 
Silver Remote 
- Under Troubleshooting, select Restart.
- Select Restart to confirm.
Try bringing up a few channels, and use the other features of your Comcast DVR.
If you can't reach the Help Menu or the Help Menu doesn't work, you can use the button the front of the DVR.
- Push and hold the Power Button on the front of your cable box for 10 seconds.
Motorola DCH3416, DCH6416 
Motorola DCT3400 
Motorola DCT6208, DCT6412 
Motorola RNG200N 
Motorola DCX3400 
- The cable box will restart. Allow a few minutes for the cable box to finish starting back up.
If neither the Help Menu nor the Power Button works, you should just remove the power plug from the box.
- Unplug your cable box.
- Wait 10 seconds.
- Plug your cable box back in.
- Push the Power Button on your remote to turn your cable box back on.
- The cable box will restart. Allow a few minutes for the cable box to finish starting back up.