How to Fix a Comcast X1 DVR

Introduction

In This Guide

You'll Learn How To:

Resolve basic problems with your Comcast X1 DVR.

Before We Begin:

Be Near your Cable Box.
Have your smartphone, tablet, or computer nearby.

Xfinity

1 Check Outages

It's best to be certain there's no outage in your area before performing any troubleshooting steps.

Open your preferred browser on your computer or mobile device.
Type in https://www.xfinity.com/support/status and press Enter or Return on your keyboard.
Select Sign In at the top.
Select if you wish to use your Xfinity Username & Password, or Mobile phone number to sign in with, then select Continue.
This guide assumes you're using your Xfinity Username and Password. Follow the instructions on your screen if you choose to use your Mobile phone number, instead.
Enter your Xfinity Username and Password, then select Sign In.
Look on the map for any outages covering your home.

No Service Outages
No Service Outages affecting your home.

Service Outage
Service Outage affecting your home.

Service Outage In Zip Code
Service Outage in this Zip code.
If an outage is shown, you can select it for further information including what services are affected, and the estimated time till it's repaired.

? Are there any outages affecting you?

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Call or chat with a Tech Pro 24/7.

In This Guide

You'll Learn How To:

Resolve basic problems with your Comcast X1 DVR.

Before We Begin:

Be Near your Cable Box.
Have your smartphone, tablet, or computer nearby.

It's best to be certain there's no outage in your area before performing any troubleshooting steps.

Open your preferred browser on your computer or mobile device.
Type in https://www.xfinity.com/support/status and press Enter or Return on your keyboard.
Select Sign In at the top.
Select if you wish to use your Xfinity Username & Password, or Mobile phone number to sign in with, then select Continue.
This guide assumes you're using your Xfinity Username and Password. Follow the instructions on your screen if you choose to use your Mobile phone number, instead.
Enter your Xfinity Username and Password, then select Sign In.
Look on the map for any outages covering your home.

No Service Outages
No Service Outages affecting your home.

Service Outage
Service Outage affecting your home.

Service Outage In Zip Code
Service Outage in this Zip code.
If an outage is shown, you can select it for further information including what services are affected, and the estimated time till it's repaired.

Press the help menu. Look for the "A" button in the triangle.

XR15 Remote

XR11, XR5 Remote

XR2 Remote

Silver Remote
Under Troubleshooting, select Restart.
Select Restart to confirm.

Try bringing up a few channels, and use the other features of your Comcast DVR.

Push and hold the Power Button on the front of your cable box for 10 seconds.

Motorola DCH3416, DCH6416

Motorola DCT3400

Motorola DCT6208, DCT6412

Motorola RNG200N

Motorola DCX3400
The cable box will restart. Allow a few minutes for the cable box to finish starting back up.

Unplug your cable box.
Wait 10 seconds.
Plug your cable box back in.
Push the Power Button on your remote to turn your cable box back on.
The cable box will restart. Allow a few minutes for the cable box to finish starting back up.

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