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How to Fix a Comcast X1 DVR

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path by rating it at the end.

Introduction

You're getting ready to record or even watch a show on your Xfinity DVR only to find out it doesn't work. Maybe your whole cable system doesn't work.
We're going to start fixing this issue by checking if you have any area outages. Outages in your area could affect your whole cable system, including your DVR, TV, and Internet. 
Once we've determined whether you have an outage we move on to rebooting.
Xfinity

1 Check Outages

It's best to be certain there's no outage in your area before performing any troubleshooting steps.

  1. Open your preferred browser on your computer or mobile device.
    Main Desktop Browsers.
  2. Type in https://www.xfinity.com/support/status and press Enter or Return on your keyboard.
    Chrome browser with address filled in and highlighted
  3. Select Sign In at the top.
    Status Center landing page with Sign In highlighted.
  4. Select if you wish to use your Xfinity Username & Password, or Mobile phone number to sign in with, then select Continue.
    This guide assumes you're using your Xfinity Username and Password. Follow the instructions on your screen if you choose to use your Mobile phone number, instead.
    Sign in options with both options and Continue highlighted
  5. Enter your Xfinity Username and Password, then select Sign In.
    Xfinity Sign-In with Username Password and Sign In highlighted
  6. Look on the map for any outages covering your home.
    Example Outage Map
    No Service Outages
    Green House IconNo Service Outages affecting your home.
    Service Outage
    Red house iconService Outage affecting your home.
    Service Outage In Zip Code
    Outage in Zip CodeService Outage in this Zip code.
  7. If an outage is shown, you can select it for further information including what services are affected, and the estimated time till it's repaired.
    Example Outage Information

? Are there any outages affecting you?

  1. Yes there are outages in my area
  2. My Internet is down
  3. I can't check
  4. No outages listed

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You're getting ready to record or even watch a show on your Xfinity DVR only to find out it doesn't work. Maybe your whole cable system doesn't work.
We're going to start fixing this issue by checking if you have any area outages. Outages in your area could affect your whole cable system, including your DVR, TV, and Internet. 
Once we've determined whether you have an outage we move on to rebooting.
Xfinity

It's best to be certain there's no outage in your area before performing any troubleshooting steps.

  1. Open your preferred browser on your computer or mobile device.
    Main Desktop Browsers.
  2. Type in https://www.xfinity.com/support/status and press Enter or Return on your keyboard.
    Chrome browser with address filled in and highlighted
  3. Select Sign In at the top.
    Status Center landing page with Sign In highlighted.
  4. Select if you wish to use your Xfinity Username & Password, or Mobile phone number to sign in with, then select Continue.
    This guide assumes you're using your Xfinity Username and Password. Follow the instructions on your screen if you choose to use your Mobile phone number, instead.
    Sign in options with both options and Continue highlighted
  5. Enter your Xfinity Username and Password, then select Sign In.
    Xfinity Sign-In with Username Password and Sign In highlighted
  6. Look on the map for any outages covering your home.
    Example Outage Map
    No Service Outages
    Green House IconNo Service Outages affecting your home.
    Service Outage
    Red house iconService Outage affecting your home.
    Service Outage In Zip Code
    Outage in Zip CodeService Outage in this Zip code.
  7. If an outage is shown, you can select it for further information including what services are affected, and the estimated time till it's repaired.
    Example Outage Information
If you have access to it, the help menu is an easy way to reboot your DVR Box.
  1. Press the help menu. Look for the "A" button in the triangle.
    XR15 Remote
    XR15 Voice Remote
    XR11, XR5 Remote
    XR11 Voice Remote
    XR2 Remote
    XR2 Remote
    Silver Remote
    Silver Remote
     
  2. Under Troubleshooting, select Restart.
    Help menu with Restart highlighted.
  3. Select Restart to confirm.
    Restart menu with Restart highlighted.
Try bringing up a few channels, and use the other features of your Comcast DVR.
If you can't reach the Help Menu or the Help Menu doesn't work, you can use the button the front of the DVR.
  1. Push and hold the Power Button on the front of your cable box for 10 seconds.
    Motorola DCH3416, DCH6416
    Motorola DCH3416 with Power button highlighted.
    Motorola DCT3400
    Motorola DCT3400 with Power button highlighted.
    Motorola DCT6208, DCT6412
    Motorola DCT6208 with Power button highlighted.
    Motorola RNG200N
    Motorola RNG200N with Power button highlighted.
    Motorola DCX3400
    Motorola DCX3400 with Power button highlighted.
     
  2. The cable box will restart. Allow a few minutes for the cable box to finish starting back up.
If neither the Help Menu nor the Power Button works, you should just remove the power plug from the box.
  1. Unplug your cable box.
    Unplugging from outlet.
  2. Wait 10 seconds.
  3. Plug your cable box back in.
  4. Push the Power Button on your remote to turn your cable box back on.
    Power
  5. The cable box will restart. Allow a few minutes for the cable box to finish starting back up.