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How to Factory Reset an ecobee Smart Thermostat

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

In This Guide
You'll Learn How To:
  • Factory reset your ecobee thermostat.
Before We Begin:
  • Have your thermostat ready.
ecobee Smart Thermostat.

1 Factory Reset

Resetting your ecobee device to factory defaults will erase all saved settings and preferences, and removes any registration information your device has stored.

  1. From the Home screen, press Menu.
    Menu option highlighted on thermostat main screen.
  2. Select Settings.
    Settings option highlighted in thermostat menu.
  3. Go to Reset.
    Reset option highlighted in Settings menu.
  4. Choose Reset All Settings then confirm your selection by pressing Yes.
  5. Choose the reset option that suits your needs:
    • Reset All Settings: Resets the Smart Si thermostat back to its default factory settings and removes any registration information.
    • Reset Registration: Resets the connection between your Smart Si thermostat and your personalized Web Portal. This terminates the link between the Smart Si thermostat and your email address and password. Note: After this reset, you must re-register your Smart Si thermostat if you want to continue to use your Web Portal.
    • Reset Preferences and Schedule: Resets all your preferences, reminders, alerts and programming back to the default state.
    • HVAC Equipment Settings: Resets the Smart Si thermostat’s equipment, threshold and sensor configuration.
    • Reset Contractor Info: Resets any information about the Contractor who installed the Smart Si thermostat.
  6. The ecobee thermostat will be reset to factory defaults.

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In This Guide
You'll Learn How To:
  • Factory reset your ecobee thermostat.
Before We Begin:
  • Have your thermostat ready.
ecobee Smart Thermostat.

Resetting your ecobee device to factory defaults will erase all saved settings and preferences, and removes any registration information your device has stored.

  1. From the Home screen, press Menu.
    Menu option highlighted on thermostat main screen.
  2. Select Settings.
    Settings option highlighted in thermostat menu.
  3. Go to Reset.
    Reset option highlighted in Settings menu.
  4. Choose Reset All Settings then confirm your selection by pressing Yes.
  5. Choose the reset option that suits your needs:
    • Reset All Settings: Resets the Smart Si thermostat back to its default factory settings and removes any registration information.
    • Reset Registration: Resets the connection between your Smart Si thermostat and your personalized Web Portal. This terminates the link between the Smart Si thermostat and your email address and password. Note: After this reset, you must re-register your Smart Si thermostat if you want to continue to use your Web Portal.
    • Reset Preferences and Schedule: Resets all your preferences, reminders, alerts and programming back to the default state.
    • HVAC Equipment Settings: Resets the Smart Si thermostat’s equipment, threshold and sensor configuration.
    • Reset Contractor Info: Resets any information about the Contractor who installed the Smart Si thermostat.
  6. The ecobee thermostat will be reset to factory defaults.