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How to Factory Reset an August Smart Lock

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

A factory reset will reset the August Lock system back to default settings. This is typically done when there is a problem that can only be fixed with a reset or if you want to sell or give it away.

Factory resetting the lock will erase all guest and owner data, restoring it back to its original condition. It will also remove the lock from any owners' or guests' keychain. You will need to start over, and re-setup your August Smart Lock.

1 Ownership Check

Because of the secure nature of the August Lock, factory resetting the device requires the current owner, or assistance from the previous owner and the company.

? Are you currently using this August Smart Lock, or have you recently acquired it?

  1. I am the current owner
  2. I recently acquired the Lock from a previous owner

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A factory reset will reset the August Lock system back to default settings. This is typically done when there is a problem that can only be fixed with a reset or if you want to sell or give it away.

Factory resetting the lock will erase all guest and owner data, restoring it back to its original condition. It will also remove the lock from any owners' or guests' keychain. You will need to start over, and re-setup your August Smart Lock.

Because of the secure nature of the August Lock, factory resetting the device requires the current owner, or assistance from the previous owner and the company.
For the next steps, we need to determine what type of mobile device you have.
  1. Select the Menu Button.
    App with menu button highlighted
  2. Select Settings.
    menu with settings highlighted
  3. Select Your Lock on the Settings page.
    settings with lock highlighted
  4. Select Factory Reset.
    lock settings with factory reset highlighted
  5. Select Reset to confirm that you would like to proceed with the factory reset.
    factory reset dialog with reset highlighted

Factory reset removes everything from your August Smart Lock. In order to use it again, you will need to re-setup the device.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

  1. Select the Settings Gear above the lock circle.
    app with settings gear highlighted
  2. Select Factory Reset.
    settings with factory reset highlighted
  3. Select Reset Lock.
    factory reset conformation with reset lock highlighted

The August Smart Lock is a security product, so there are some extra security checks involved in factory resetting and starting to use the product.

  1. On your computer, visit http://support.august.com/customer/portal/emails/new.
  2. Write a message indicating your recent acquisition of the Smart Lock from a previous owner. Be sure to include:
    • Smart Lock Serial Number (on the back of the device).
    • Valid proof of purchase (if possible).

The August support team will contact the original owner, then perform the factory reset for you.