Need help?

Chat with a Tech Pro about services & pricing.

Special Offer: All students, parents, & educators get 50% off tech support for the entire school year. Select the Support - Annual plan and enter code “EdTech50” during checkout.

How to Factory Reset an Apple TV

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

There may be times when you need to reset your Apple TV to its factory defaults for troubleshooting purposes, or if you wish to give it away. We will guide you through this process.

Apple TV 4K or Apple TV (4th generation)

Apple TV 4th Generation.

Apple TV (3rd generation)

Apple TV 3rd Generation.

? Which generation Apple TV do you own?

  1. Third generation or earlier
  2. Fourth generation (4k)

We're here to help!

chat
Connect to a Tech Pro

Call or chat with a Tech Pro 24/7.

There may be times when you need to reset your Apple TV to its factory defaults for troubleshooting purposes, or if you wish to give it away. We will guide you through this process.

Apple TV 4K or Apple TV (4th generation)

Apple TV 4th Generation.

Apple TV (3rd generation)

Apple TV 3rd Generation.

Performing a factory reset on your Apple TV erases everything from it. Be sure you have all appropriate data that you do not wish to lose backed up before proceeding further.

  1. Go to Settings.
    Apple TV home page showing Settings highlighted.
  2. Go to General.
    Apple TV settings page showing General highlighted.
  3. Go to Reset.
    Apple TV system settings showing Reset highlighted.
  4. Choose a reset option:
    • Reset All Settings: This option is the fastest way to return your Apple TV to factory settings and doesn't require Internet.
    • Restore: This option returns your Apple TV to its factory settings and installs software updates. This option requires Internet.
      Apple TV reset options to Reset or Reset and Update.
  5. Keep your Apple TV plugged into power until the Reset process finishes.
  6. Once the reset has completed you can set up your Apple TV again.

Performing a factory reset on your Apple TV erases everything from it. Be sure you have all appropriate data that you do not wish to lose backed up before proceeding further.

  1. Go to Settings.
    Apple TV home page showing Settings highlighted.
  2. Go to System.
    Apple TV settings page showing System highlighted.
  3. Go to Reset.
    Apple TV system settings showing Reset highlighted.
  4. Choose a reset option:
    • Reset: This option is the fastest way to return your Apple TV to factory settings and doesn't require Internet.
    • Reset and Update: This option returns your Apple TV to its factory settings and installs software updates. This option requires Internet.
      Apple TV reset options to Reset or Reset and Update.
  5. Keep your Apple TV plugged into power until the Reset process finishes.
  6. Once the reset has completed you can set up your Apple TV again.