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How to Factory Reset an Android Phone or Tablet

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

A factory reset is a process that erases the data on a tablet or smartphone and restores it to mostly the same condition as when it was first purchased.
Your smartphone or tablet has a lot of personal information on it. Before you sell, give away, gift, or otherwise dispose of your phone or tablet, it's good to remove your personal data to keep it safe, and to make it ready for its next owner. As well, if there's some problems that can be solved thanks to a reset.
Before You Begin:
  • Have your Android phone available.
  • Ensure your device's battery is charged to at least 75% power - It is recommended to keep your device plugged in while performing the reset.
  • This process removes all the personal information on your Android device; make sure you have your device backed up before beginning.
Android

1 Factory Reset - Normal Mode

? Did you successfully reset your device?

  1. Yes, my Android device reset
  2. No, I need to reset my phone in Recovery Mode

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