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How to Factory Reset a Sony a7S II Camera

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

If your Sony camera is not working as intended and you've exhausted all other possible repair steps, or you want to give it to someone else, you can reset it to factory defaults.

1 Factory Reset

Resetting the device to factory defaults will erase all saved settings and preferences. Even if you use reset the camera, all movies and photos are retained.

Here's how to factory reset your Sony camera using the menu:

  1. Set the Power Switch to ON to turn on the camera.
    Camera power switch
  2. Press the Menu button on the camera.
    Menu button on camera
  3. Use the Control Wheel to navigate the menu. You can turn the control wheel or press the arrows to move the selection frame. Press the button in the center of the control wheel to set the selected item.
    Camera control wheel
  4. Go right to Setup, go through the numbered screens and look for Setting Reset then select it.
    Camera screen with highlighted option
  5. Highlight Initialize and select it.
    Camera screen with highlighted button
  6. Confirm you want to reset the cameras settings to defaults by selecting OK.
    Camera screen with reset confirmation query
  7. The camera will reboot and show a blank screen for a few seconds, then it will ask you to set the date. At this point the camera is ready to be reconfigured.

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If your Sony camera is not working as intended and you've exhausted all other possible repair steps, or you want to give it to someone else, you can reset it to factory defaults.

Resetting the device to factory defaults will erase all saved settings and preferences. Even if you use reset the camera, all movies and photos are retained.

Here's how to factory reset your Sony camera using the menu:

  1. Set the Power Switch to ON to turn on the camera.
    Camera power switch
  2. Press the Menu button on the camera.
    Menu button on camera
  3. Use the Control Wheel to navigate the menu. You can turn the control wheel or press the arrows to move the selection frame. Press the button in the center of the control wheel to set the selected item.
    Camera control wheel
  4. Go right to Setup, go through the numbered screens and look for Setting Reset then select it.
    Camera screen with highlighted option
  5. Highlight Initialize and select it.
    Camera screen with highlighted button
  6. Confirm you want to reset the cameras settings to defaults by selecting OK.
    Camera screen with reset confirmation query
  7. The camera will reboot and show a blank screen for a few seconds, then it will ask you to set the date. At this point the camera is ready to be reconfigured.