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How to Factory Reset a Ring Video Doorbell 2

Authored by:
Support.com Tech Pro Team
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Introduction

You can reset a Ring Video Doorbell 2 to its factory default state if it's no longer working as intended and you've exhausted all troubleshooting options, or if you plan on selling it or giving it away. This guide will take you through that process.
Ring Logo.

1 Factory Reset a Ring Video Doorbell 2

Resetting a Ring Video Doorbell 2 to its factory default state will erase all its saved settings and preferences.

  1. Make sure the doorbell is powered up if it's hardwired or the battery is charged.
    Ring Video Doorbell 2 battery connected to power outlet.
  2. Remove the doorbell's faceplate then press and hold the reset button on the front of the camera for 15 seconds.
    Faceplate being removed from Ring Video Doorbell 2. Reset button highlighted on front of doorbell.
  3. After releasing it, the ring light located on the front will flash a few times indicating the doorbell is restarting.
    Ring light on flashing on front of Ring Video Doorbell 2.
  4. The doorbell is now reset to factory defaults. If you want to set it up again, you'll need to use the Ring app to reconnect it to your WiFi network.

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You can reset a Ring Video Doorbell 2 to its factory default state if it's no longer working as intended and you've exhausted all troubleshooting options, or if you plan on selling it or giving it away. This guide will take you through that process.
Ring Logo.

Resetting a Ring Video Doorbell 2 to its factory default state will erase all its saved settings and preferences.

  1. Make sure the doorbell is powered up if it's hardwired or the battery is charged.
    Ring Video Doorbell 2 battery connected to power outlet.
  2. Remove the doorbell's faceplate then press and hold the reset button on the front of the camera for 15 seconds.
    Faceplate being removed from Ring Video Doorbell 2. Reset button highlighted on front of doorbell.
  3. After releasing it, the ring light located on the front will flash a few times indicating the doorbell is restarting.
    Ring light on flashing on front of Ring Video Doorbell 2.
  4. The doorbell is now reset to factory defaults. If you want to set it up again, you'll need to use the Ring app to reconnect it to your WiFi network.