How to Factory Reset a DJI Mavic Pro Drone

Introduction

In This Guide
You'll Learn How To:
  • Reset the Wi-Fi on your DJI Mavic Pro Drone.
  • Factory Reset all settings on your DJI Mavic Pro Drone.
Before We Begin:
  • Be at your computer.
  • Have your drone and the supplied USB cable handy.
DJI

1 Reset Type Check

On the DJI Mavic Pro Drone, the Wi-Fi information can be reset, which can solve many simple connectivity issues, or a full factory reset can be performed to correct deeper problems, or prepare your drone for sale or gifting.

? What kind of reset were you looking to perform?

  1. Wi-Fi Reset
  2. Factory Reset

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In This Guide
You'll Learn How To:
  • Reset the Wi-Fi on your DJI Mavic Pro Drone.
  • Factory Reset all settings on your DJI Mavic Pro Drone.
Before We Begin:
  • Be at your computer.
  • Have your drone and the supplied USB cable handy.
DJI
On the DJI Mavic Pro Drone, the Wi-Fi information can be reset, which can solve many simple connectivity issues, or a full factory reset can be performed to correct deeper problems, or prepare your drone for sale or gifting.
  1. To reset your drone's Wi-Fi back to the default settings, press and hold the drone's power button for 9 secs. When you hear three rapid beeps, you can let go.
    Back of drone with power button highlighted.
  2. To verify that the reset worked, you should be able to see the Mavic's network on your mobile device. Try and connect to it.
    Wi-Fi list with Mavic highlighted. Screenshot
  3. The password will be on the front right arm of your drone, on a sticker.
    DJI Mavic Pro password
In order to continue, we will need to use the DJI Assistant 2 software on your computer.
  1. Turn on your drone.
    Back of drone with power button highlighted.
  2. Plug the Drone into your computer using the provided USB cable.
    DJI drone with cable plugged in
  3. Open the DJI Assistant program.
    DJI Assistant icon
  4. When you see this screen, DJI Assistant is detecting your drone. This may take a few moments.
    DJI Assistant program, detecting drone. Screenshot
  5. Select your drone from the Connected Devices screen.
    Drone choice. Screenshot
  6. Make sure to have Firmware Update (1) selected, and then click on RESTORE FACTORY DEFAULTS (2).
    DJI Assistant program with Firmware update and restore factory defaults highlighted. Screenshot
  7. There will be a confirmation screen, click on CONFIRM.
    Confirmation screen with confirm highlighted. Screenshot
  8. A progress bar will appear. When it is done, click on COMPLETE.
    Progress bar with complete highlighted. Screenshot

There are 2 main Operating Systems for personal computers currently available, Windows and macOS.

Windows
Windows runs on computers produced by multiple companies, such as Lenovo, Asus, Dell, Toshiba, Hewlett Packard, Acer, and Sony.Windows 10
macOS
Apple is the only company that makes macOS computers.macOS Mojave
  1. Open your preferred browser.
    Main Desktop Browsers.
  2. In the address bar at top, type in https://www.dji.com/mavic/info#downloads and press Enter.
    Chrome browser with address entered and highlighted.
  3. Scroll down, and select the exe for Windows DJI Assistant 2.
    DJI Download website with Windows section and EXE download link highlighted.
  4. Open the downloaded program.
    Downloaded program highlighted.
  5. Windows will ask permission to run the program. Select Yes.
    Windows UAC prompt with Yes highlighted.
  6. Carefully read the License Agreement. When you are ready to continue, place a dot next to I accept the agreement to indicate you accept it, then select Next.
    Licence Agreement with I Accept and Next highlighted.
  7. You'll be asked where you want to install the software. The default location is fine, select Next.
    Install location with Next highlighted.
  8. You'll be asked where to put the shortcuts to the software. The default location is fine, select Next.
    Shortcut location with Next highlighted.
  9. You'll be asked if you want shortcuts created. Most people want a shortcut on the desktop, which is set by default. Select Next.
    Shortcut options with Next highlighted.
  10. You'll be asked to confirm the options you chose. Select Install.
    Confirm choices with Install highlighted.
  11. The software will install.
    Software installing.
  12. A specific driver is required to connect and talk to your DJI drone. Select Install.
    DJI is a Chinese company. The Publisher name translates as "Shenzhen Dajiang Innovation Technology Co., Ltd.", the full name of DJI.
    Driver install with Install highlighted.
  13. Another specific driver is required to connect and talk to your DJI drone. Select Install.
    Driver install with Install highlighted.
  14. The DJI Assistant 2 is now installed. Select Finish to exit the installer.
    Install complete with Finish highlighted.
  1. Open your preferred browser.
    Main Desktop Browsers.
  2. In the address bar at top, type in https://www.dji.com/mavic/info#downloads and press Enter.
    Safari browser with address filled in and highlighted.
  3. Scroll down, and select the dmg for macOS DJI Assistant 2.
    DJI webpage with macOS dmg download highlighted.
  4. Open the downloaded program.
    Open Safari download with download button and download highlighted.

    If Security Settings Won't Allow the Program to Run

    Sometimes macOS security settings can prevent the DJI Assistant 2 installer program from running. This section will guide you through correcting this.

    1. Select OK to the warning message.
      Can't open message with OK highlighted.
    2. Select the Apple menu, then System Preferences.
      macOS Mojave Apple Menu with System Preferences highlighted.
    3. Select Security & Privacy.
      macOS Security and Privacy Preferences
    4. Select Open Anyway.
      macOS Security and Privacy Preferences with Open Anyway highlighted.
    5. You will be informed the developer is unidentified. Select Open.
      Unidentified Publisher message with Open highlighted.
  5. An introduction will be displayed. Select Continue.
    DJI Assistant 2 Installer introduction with Continue highlighted.
  6. Carefully read the Licence Agreement. When you are ready to continue, select Continue.
    Licence Agreement with Continue highlighted.
  7. You'll be asked if you agree with the Licence Agreement you just read. When you are ready to continue, select Agree.
    Licence Agreement confirmation with Agree highlighted.
  8. The installer will inform you how much space is needed, and where it will be installed. Select Install.
    Installer conformation with Install highlighted.
  9. You will be prompted for your Mac's username and password to continue. Enter your Mac password, and select Install Software.
    Mac password prompt with Username Password and Install Software button highlighted.
  10. The software will install.
    Software Installing.
  11. An extra driver is required to talk to the Android-based hardware inside your DJI Mavic Pro drone and controller, and the installer for that software will open. Select Continue.
    Driver installation welcome with Continue highlighted.
  12. The installer will inform you how much space is needed, and where it will be installed. Select Install.
    Driver install conformation with Install highlighted.
  13. The driver will install.
    Driver installing.
  14. Once completed, select Close for the driver install.
    Driver installation complete with Close highlighted.
  15. With both the DJI software, and the driver installed, everything is complete and ready to use. Select Close to exit the installer.
    Install complete with Close highlighted.
  16. You'll be asked if you wish to keep or Trash the installer. You do not need to keep the installer if you don't want to. Select Move to Trash.
    Prompt to trash installer with Move to Trash highlighted.
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