How to Factory Reset a DJI Mavic Air Drone

Introduction

DJI.
If your DJI drone is not working as intended and you've exhausted all other possible repair steps or you want to give it to someone else, you can reset it to factory defaults.

This guide will help you with that process.

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DJI.
If your DJI drone is not working as intended and you've exhausted all other possible repair steps or you want to give it to someone else, you can reset it to factory defaults.

This guide will help you with that process.

  1. Launch the DJI Assistant 2 app.
    DJI Assistant 2.
  2. If you don't see your email address in the top right corner, click Login.
    Login highlighted in DJI Assistant 2.
  3. Fill in your DJI account information then click Sign In.
    Login prompt highlighted in DJI Assistant 2.
  1. Plug the smaller connector of the provided USB cable into the rear end of the drone.
    USB cable being plugged into drone.
  2. Plug the other connector of the USB cable into the computer.
    USB cable being plugged into computer.
  3. Make sure the gimbal cover is removed so the gimbal can move freely during the warm-up process.
    Gimbal cover being removed from drone.
  4. On the bottom of the drone, press and release the power button then press it again quickly and hold it until you hear it make the initialization sound.
    Power button highlighted on bottom of drone.

Depending on which DJI drone you have, the connected device may show a different name. However, the following procedure is the same for all DJI drones.

  1. In the DJI Assistant 2 app, select your drone under Connected Devices.
    Drone highlighted under connected devices in DJI Assistant 2.
  2. Below the Firmware List click Restore Factory Defaults.
    Restore Factory Defaults option highlighted in DJI Assistant 2.
  3. Click Confirm to start the factory reset process.
    Confirm option highlighted on factory reset prompt.
  4. Wait for the factory reset process to complete.

    Do not turn off or disconnect the drone or exit the app during the factory reset.

    Factory reset process.
  5. You will get a confirmation message once the factory reset process was finished. Click Complete.
    Complete option highlighted on finishing prompt.
  1. Attach the Micro USB adapter to the provided USB cable.
    Micro USB adapter being attached to USB cable.
  2. Plug the small connector of the USB cable into the left side of the remote control.
    USB cable being plugged into remote control.
  3. Plug the other connector of the USB cable into the computer.
    USB cable being plugged into computer.
  4. On the remote control, press and release the power button then press it again quickly and hold it until you hear it make the initialization sound.
    Power button highlighted on remote control.

Depending on which DJI remote control you have, the connected device may show a different name. However, the following procedure is the same for all DJI remote controls.

  1. In the DJI Assistant 2 app, select your remote control under Connected Devices.
    Remote control highlighted under connected devices in DJI Assistant 2.
  2. Below the Firmware List click Restore Factory Defaults.
    Restore Factory Defaults option highlighted in DJI Assistant 2.
  3. Click Confirm to start the factory reset process.
    Confirm option highlighted on factory reset prompt.
  4. Wait for the factory reset process to complete.

    Do not turn off or disconnect the drone or exit the app during the factory reset.

    Factory reset process.
  5. You will get a confirmation message once the factory reset process was finished. Click Complete.
    Complete option highlighted on finishing prompt.
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