How to Factory Reset a C by GE Sol Lamp

Introduction

You can reset a C by GE Sol Lamp to its factory default state if it's no longer working as intended and you've exhausted all troubleshooting options, or if you plan on selling it or giving it away. This guide will take you through that process.
Before You Begin:

Resetting a C by GE Sol Lamp to its factory default state will unpair all your C by GE devices paired with it. You will need to reset those devices too and add them back into the C by GE app.

C by GE Logo.

1 Reset Sol Lamp

  1. Make sure the Sol lamp is plugged in and powered on.
  2. On top of the Sol base, press and hold both microphone (left) and dot (right) buttons for at least 10 seconds.
    Microphone and Dot buttons highlighted on base of C by GE Sol Lamp.
  3. If the reset is successful, the ring light will turn red and the built-in Alexa will announce: "Now in setup mode. Follow the instructions in your C by GE app."
    Sol Lamp with red ring light after reset.

We're here to help!

Connect to a Tech Pro

Call or chat with a Tech Pro 24/7.

You can reset a C by GE Sol Lamp to its factory default state if it's no longer working as intended and you've exhausted all troubleshooting options, or if you plan on selling it or giving it away. This guide will take you through that process.
Before You Begin:

Resetting a C by GE Sol Lamp to its factory default state will unpair all your C by GE devices paired with it. You will need to reset those devices too and add them back into the C by GE app.

C by GE Logo.
  1. Make sure the Sol lamp is plugged in and powered on.
  2. On top of the Sol base, press and hold both microphone (left) and dot (right) buttons for at least 10 seconds.
    Microphone and Dot buttons highlighted on base of C by GE Sol Lamp.
  3. If the reset is successful, the ring light will turn red and the built-in Alexa will announce: "Now in setup mode. Follow the instructions in your C by GE app."
    Sol Lamp with red ring light after reset.
We use cookies on our website to enhance your experience, analyze site usage and support our marketing efforts. To learn more, visit our Privacy Policy. By clicking “Accept”, you agree to our use of cookies and similar technologies.
Accept